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I found them very easy to deal with made it a no stress procedure and i thank them for helping me replace my special item thankyou Donna for all you help
IVAA were tasked with jewellery replacement after house was burgled. I hung up from insurance company and within minutes I had a call from IVAA to arrange replacement.
Service was friendly, efficient and professional.
Outstanding Customer Service
I greatly appreciate Donna's excellent and prompt customer service. She is a great asset to any organisation. Her professionalism and unbiased and impartial view on the matters as well as taking the ownership of the issues is outstanding and exceptional. I believe her experience in customer service and handling such issues pragmatically have contributed significantly for her stellar performance. If, every dark cloud has a silver lining, she is just the silver lining in my matter.
Absolute pleasure to deal with
Amy dealt with my claim and process couldnt have been more efficient or professional. Every aspect was taken care of meticulously and made my experience extremely easy and stress free. Her knowledge and understanding was truly exemplary with fantastic customer service and communication.
Pleasure to deal with, in Stressful times.
IVAA were asked by my insurer NRMA to follow up and get quotes for a claim on a Diamond lost from ring. IVAA representative efficient punctual pleasure to deal with.
Professional and great service
Yuliya was a pleasure to deal with. She kept me informed throughout the whole process and understood my needs when I needed to look after my family. Fantastic customer service skills. Thank you Yuliya.
Professional, prompt and delightful experience.
Veronica demonstrates her understanding of the process and industry. She kept me informed throughout the process and ensured I understood the process and I felt empowered to ask questions through the process. The demonstrated excellent customer service - it was a great experience - I would use IVAA again.
great customer service
danni was direct witth her work and very prompt,nothing was too difficult for her.even if she was not available,danni had one of her team members fill the void namely angela and i was kept up to date as to what was happening with my claim.
very quick response to any questions and processing procedures extremely happy with the service with IVAA
Amy was very respondent to any questions or processes kept me informed at all times
I found Staff (Donna) very Helpfull and very Profesinal and made my Claim very easy to have done.
They where very flexible with all that I required.
I was very upset when I lost this piece of Jewellery and they made the process easy.
A happy result
The outcome was good and there were minimum hassles. Staff (Amy) were easy to deal with and flexible.
The process was slower than expected but we were kept well informed and knew what was happening.
I was devastated that I lost a very personal and valuable piece of jewellery. IVAA smoothed the pathway with replacement insurance and I am thrilled to have my chosen jeweller remaking my treasure.
I found their personnel to be friendly, confident, competent and knowledgeable, thus making the process to claim for my lost jewellery extremely fast and without any issues. Thank you for your assistance.
Very good knowledge of my needs and responded very quickly to the matter
I would unhesitatingly recommend them to anyone who needs information on replacement of jewellery. My requirements were completely satisfied.
I am very impressed with the help I received with the my claim and the way Donna was in the courteous way she attended to a few items that had not been included on the listing that she had received prior to speaking to me then she kept me updated on a regular bases.
Perfect in every Way would highly recommend
Just wonderfull and helpful great old fashion respect and help with a great attitude highly recommended and very polite and informative Andrew forbes was great all the way and very fast and emails was constantly sent and up dated questions were answered as soon as answered great job and a great team over there keep up the great work
Sensitive and prompt
Amy totally understood the importance of the claim management and was courteous in all her dealings, professional but caring. She kept us updated regularly and was prompt to revert back too. Highly recommend her services.
A star of the darkness
Amy used her professional working attitude to help us deal with our claims. She totally understands what is our situations and how to help customers to sort out the different issues. She is worthy of recommendations.
Excellent customer service.
My consultant Amy Fisher at IVAA was outstanding in her customer service. She was extremely professional, helpful and understanding. I too received regular emails and telephone calls during my claim. I would strongly recommend Amy to any prospective clients in the future.
Great helpful process
So very understanding and helpful in regards our loss and are and have made the process so accommodation and extremilly helpful to us and who we choose to deal with. Well done and thank you
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
IVAA Jewellery Claim Management
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? email@example.com
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