Reviewer Photos & Videos
Kept me in the loop the whole claim process - very satisfied
Lucy Steele contacted me in a timely manner and kept me abreast throughout all the stages of the claim which as I am absolutely sure I would not have been her only client was impressive as these days we are always busy. Thank you for your service Lucy, much appreciated
Damaged jewellery claim
Unbelievable customer service. Simple communication re my claim for my engagement ring which went down the waste master! All emails were well written with clear instructions as to what was happening. Our claim contact Chrissie was amazing, with the result that my claim went through very smoothly without any hassles. Thankyou Chrissie, you are a gem X
IVAA- Service and Professionalism
Veronica at IVAA was so professional in the manner that she dealt with our claim. We were robbed and every room was left in shambles, it was DEVASTATING. However, Veronica understand our stress and was understanding of the fact that we were stressed and didn’t know the procedure. I knew if I flicked her an email with a question or request that I would get one back in a timely manner. Veronica accurately verified the costs of our stolen jewellery and other stolen items and organised credits or other solutions for every class of item with various suppliers.
IVAA really took care of me by ensuring their staff were professional, well trained and brilliant at interpersonal communication and empathy.
Thanks Veronica and IVAA.
After the drama comes some light
Although we would have preferred the stolen watch to just be replaced, the insurer couldn't find a watch that was within our nominated cover. So we received these vouchers. It was strange looking for something to spend the money on, although that was not the insurer or IVAA fault. We did eventually spend the entire amount with 3 new jewellery pieces. Off course we spent more than the allocation but never mind. IVAA were wonderful providing a huge number of jewellery store options nearby and continued to prompt us as we took so long to decide what to buy. They were always helpful and responsive. Thanks Veronica
Yuliya and her team were amazing. We struggled to find a jeweller who was reliable so this has taken a while to finalise but throughout the whole process Yuliya kept checking in with us (without being pushy or overbearing) and was always offering to help in any way she could. Thank you Yuliya, I wish every claims officer was as outstanding as you.
IVAA went way above what I expected with processing my claim. Angela resolved a very stressful situation when I lost my rings and achieved the perfect outcome for the replacement of them. The customer service was next to none and her cheerful, sympathetic attitude and help are outstanding. I am so grateful and thankful for her caring and personalised help. It is so unusual to be treated with such empathy and consideration in today's society. Thank you over and over.
Kind, considerate, knowledgeable and efficient!! Is steal her to work for us in a heartbeat!
When you loose something that is deeply personal. In my case a ring, having someone at the other end of the phone who says ‘it’s going to be ok, we are going to fix this’. Danni went WAY above what I would expect good customer service to be, I felt heard, I felt comfortable, and I felt complete trust in Danni. She’s been so considerate, and has (I feel) fought for me, to get the best possible outcome. She’s been so kind and caring. It’s unusual to get a customer service person care about the best possible outcome, and I honestly felt she did. ...Highly recommended, a great company to deal with who is with you every step of the way. I am so grateful! Thank you again!! She gave the service that we ‘used to get’ where the customer comes first. You can tell this is genuine - I never fill out feedback!!!
Absolutely pleased with the result
Very happy with the promptness and communication between the Claims Specialist and myself .The service was fantastic and the end result was very pleasing as the claim was processed and the result was forwarded to me .
Excellent customer service representative. Very attentive and helpful.
My claim was processed quickly and efficiently. The service was outstanding.
All of my queries and concerns about the claim were addressed in a timely manner.
I recommend IVAA Jewellery Claim Management without a doubt.
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
Matthew M.IVAA Jewellery Claim Management
Hi Jonno, it depends on which insurer you are with. If you email us at email@example.com I will be able to look into your file.
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
Matthew M.IVAA Jewellery Claim Management
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? firstname.lastname@example.org
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