Reviewer Photos & Videos
Good service & experience.Thank you.
Been helpful & prompt,easy to understand every correspondence.
Kept up with the progress of my claim.
Thank you very much.
I hope I will never have to claim,replacement is not the same as the original pice.
So easy and simple
Great experience, very easy and smooth claim. They were very helpful in submitting the claim. They explained each and every process. Email communication was constant. At no time did we have to chase them.
A good experience from a bad experience
I lost my sapphire from my wedding ring. I was devastated. The claim experience with IVAA was excellent. The process was easy, they were sympathetic to my loss and great communicators. They also let me choose my preferred jeweller/s for quoting. Recommend.
Courteous, fast and efficient service. They agreed I could use my local jeweller to submit a quote, which was quickly approved. I recommend them to companies and individuals for great jewellery service.
Miss my ring
Very happy with the service could not fault it.
They let my know every day how my claim was
Going. It was finalised in a very short time.
Thank you IVAA.
Great work Anthea
Fast and very helpful
I lost the diamond out of ring . Very heartbreaking. I had it sorted out and replaced with in 7 days . Excellent communication I can’t fault them thank you . Highly recommend this company
Thank you for your service and patience am pleased with your service. Efficient service and communication within a timely manner. Happy with my experience with IVAA superb work. Great work Krissy
Very happy with the way my claim was handled and settled, Lucy was efficient and professional hassle free everything was handled on our behalf no stress for us would highly recommend them thankyou
Thank you for your professionalism in handling my claim. I was quiet upset at my items having been stolen. The communication between IVAA And myself was excellent. They were always very clear as to where the claim process was at. Very much appreciated!
The IVAA were amazing handling my case. Amanda M was very professional and sorted my claim very quickly. I would recommend her and IVAA to everyone.
Thank you Amanda. I am so grateful.
Emma was fantastic helping us with our claim. Actually I am glad the insurer is working with IVAA now because things were so easy with them
Fantastic team highly recommended
I even afín thank you
The service is outstanding
Could not believe how quickly this process has taken and even happier that the item is being made locally to replace my lost ring which was a wonderful reminder of my time in Ireland.
Kept me in the loop the whole claim process - very satisfied
Lucy Steele contacted me in a timely manner and kept me abreast throughout all the stages of the claim which as I am absolutely sure I would not have been her only client was impressive as these days we are always busy. Thank you for your service Lucy, much appreciated
Ease of dealing with IVAA
I was very happy with the ease of dealing with IVAA, I was kept up to date and contact was very good....all documentation from them was easy to understand
Very very efficient
Promises made were followed through with great efficiency. Claim was finalised same day enabling me to get a good deal on a replacement product. Also allowed excess cash from claim to be used for other purposes.
Questions & Answers
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? firstname.lastname@example.org
Get an answer from our members and IVAA Jewellery Claim Management representatives
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