1 photo
IVAA Jewellery Claim Management

IVAA Jewellery Claim Management (page 4 of 7)

4.9 from 175 reviews · View Statistics
See the Best Financial Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by IVAA Jewellery Claim Management

Reviews

4.9
175 reviews
  • Transparency
    4.9 (71)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Karrin Mealey
Karrin MealeyNew South Wales

Great

published

I found Staff (Donna) very Helpfull and very Profesinal and made my Claim very easy to have done.

They where very flexible with all that I required.
I was very upset when I lost this piece of Jewellery and they made the process easy.

A happy result

published

The outcome was good and there were minimum hassles. Staff (Amy) were easy to deal with and flexible.
The process was slower than expected but we were kept well informed and knew what was happening.

Kerrie Anne P.
Kerrie Anne P.Hunter Region, NSW

Insurance Claim

published

I found their personnel to be friendly, confident, competent and knowledgeable, thus making the process to claim for my lost jewellery extremely fast and without any issues. Thank you for your assistance.

Bill R.
Bill R.South East Queensland, QLD

Excellent service.

published

Very good knowledge of my needs and responded very quickly to the matter
I would unhesitatingly recommend them to anyone who needs information on replacement of jewellery. My requirements were completely satisfied.

Financial Services

Find out how IVAA Jewellery Claim Management compares to other Financial Services

Know better, choose better.

Compare all
Robyn L.
Robyn L.Perth, WA

Insurance claim

published

I am very impressed with the help I received with the my claim and the way Donna was in the courteous way she attended to a few items that had not been included on the listing that she had received prior to speaking to me then she kept me updated on a regular bases.

Talal
TalalSydney, NSW

Perfect in every Way would highly recommend

published

Just wonderfull and helpful great old fashion respect and help with a great attitude highly recommended and very polite and informative Andrew forbes was great all the way and very fast and emails was constantly sent and up dated questions were answered as soon as answered great job and a great team over there keep up the great work

AmyG
AmyGSydney, NSW
  • 2 reviews

Sensitive and prompt

published

Amy totally understood the importance of the claim management and was courteous in all her dealings, professional but caring. She kept us updated regularly and was prompt to revert back too. Highly recommend her services.

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next

A star of the darkness

published

Amy used her professional working attitude to help us deal with our claims. She totally understands what is our situations and how to help customers to sort out the different issues. She is worthy of recommendations.

K Daniel
K DanielMetropolitan Adelaide, SA

Excellent customer service.

published

My consultant Amy Fisher at IVAA was outstanding in her customer service. She was extremely professional, helpful and understanding. I too received regular emails and telephone calls during my claim. I would strongly recommend Amy to any prospective clients in the future.

Financial Services

Find out how IVAA Jewellery Claim Management compares to other Financial Services

Know better, choose better.

Compare all
Claud J M
Claud J MSouth East Queensland, QLD

Great helpful process

published

So very understanding and helpful in regards our loss and are and have made the process so accommodation and extremilly helpful to us and who we choose to deal with. Well done and thank you

Great Customer service

published

They are extremely professional and assist where ever they can, they made an unpleasant situation easy ,
and kept in touch ever step of our insurance claim, Well done!! Will recommend them anytime.

Tony
TonyGreater Melbourne (Metropolitan), VIC

Excellent Service- Highly Recommended.

published

Veronica and Staff at IVAA were very helpful, efficient and understanding of my circumstances. I received regular emails and courtesy phone calls on a regular basis during my claim process. Although not totally happy with the end result but you can never replace a wedding ring.

Financial Services

Find out how IVAA Jewellery Claim Management compares to other Financial Services

Know better, choose better.

Compare all

Excellent staff chrissy with full knowledge and did the job effectively well.

published

During this vunerable time, Chrissy left me with no worries as she asked details and emailed me the claim progressing step by step. I had no concerned about this part of loss claiming at all. I know she will do the job well.

Wonderful Service Thank you!!!

published

Thank you Angela - you kept us informed and you kept in touch with us, you were helpful and replied to all our emails and that was important to us - our claim is now settled and we are so so grateful - thank you again Angela!

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Just Us!

Thanks for your 5 star review and kind words for Angela. I’ve share this with our team and thanked Angela for helping you with your claim.

Kerry
KerryPertk

Great service

published

I am delighted with the help I received from Amy with processing my recent claim for a lost necklace. Woukd definitely recommend this company

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Kerry,

Thanks for your feedback, 5 star review and recommendation! We are so glad that we have been able to help. I’ve thanked Amy for her hard work and circulated your comments to our team. Hope you have a great weekend.

Sp23
Sp23
  • 2 reviews

Good service

published

I used IVAA through a home insurance claim and found my appointed contact (Rachel) to be very helpful and patient with silly questions from me.
You describe the jewellery you are claiming and they source all quotes for replacement.
They explain step by step and confirm everything by email.
Great service!

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Afternoon Sp23,

Thank you for leaving us such great feedback! I forwarded your comments to our team and thanked Rachel for her work. Hope you have an excellent week.

Sp23
Sp23

You’re welcome and thank you. I like to give credit where due and am glad the feedback is actively passed on.

InS
InSMOUNT ELIZA

Outstanding customer service!

published

Throughout this process we cannot fault or complain about any of the assistance given by Veronica. She has kept us totally aware of the stage the process was up to and what was happening next. Outstanding customer experience!

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
Robyn
RobynGreater Melbourne (Outer), VIC
  • 12 reviews
  • 2 likes

Fantastic service

published

Have only positive comments to make. From the first phone call to the last Angela has been helpful, understanding and has followed up with any request promptly and efficiently. Can’t fault the service I have received. Thanks

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Morning Robyn,

Thanks for your kind words! Angela and our team work really hard to deliver the best possible claim experience so I’m glad it’s been a positive experience for you. I have thanked Angela and shared your comments with our team.

Gave back what I thought was lost forever.

published

The replacement item will give me the sense that I’m gaining an item which I can treasured rather than compare with what I lost!

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Morning Claire,

Thanks for your feedback and we are happy that we were able to help!

Leanne
LeannePerth
  • 6 reviews

Excellent customer service

published

IVVA were appointed to us in regards to an insurance claim. The level of customer service was outstanding. They handled our claim with absolute professionalism. Very happy with their service.

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
Grisel
GriselMelbourne
  • 5 reviews
  • 2 likes

Insurance claim

published

Angela was so helpful and patient. The process took longer than necessary because I had trouble in having to deal with the stolen jewellery. Angela was so patient and kept in touch, encouraging me to complete the paperwork. Once done it was sorted very quickly. My emails were addressed almost immediately. Thank you Angela!!

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
Jesse James
Jesse JamesAU
  • 4 reviews
  • 2 likes

Smooth and streamlined throughout

published

Competent, friendly and helpful staff who weren’t just reading a spiel when communicating, who put in genuine effort into resolving any discrepancies

A1 service.

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Morning Jesse,

Thanks for the feedback! I really enjoyed sharing your comments with our team – we do put in a huge effort and seeing great outcomes and feedback from customers is rewarding. We really appreciate the kind words, thanks again.

Tim T
Tim TBrisbane

Very easy and hassle free process

published

Andrew was helpful every step of the way and was in contact through every stage of the claim. I have never made a claim and was expecting it to be a long drawn out process. After providing the initial documents and description IVVA took care of the rest and in a great timeframe. Certainly helps you feel better after losing a much loved piece of jewellery. Great service.

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management
Cat S
Cat SMetropolitan Adelaide, SA
  • 2 reviews

Very happy outcome, for one upset customer

published

After losing my entire wedding ring set I was beside myself. I’d spent hours retracing my steps to try and find them. Finally come to the conclusion that they were gone and I’d need to replace them. Put in a claim, got a call from Ben about a week later. And this process could not have been any smoother for me. He went above and beyond to help try and find what I had. In then end we’ve decided on the best possible outcome and I couldn’t be happier.

Thank you very much!

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Fantastic service

published

Thank you to Angela and Lucy who assisted me with my insurance claim. They could not be more helpful or patient as it is not easy to decide on jewellery items that are to replace much loved and sentimental pieces that were stolen.

IVAA Jewellery Claim Management
Matthew M.IVAA Jewellery Claim Management

Hi Tracey W,

Thanks for leaving us feedback online – we really appreciate it. I thanked Angela and Lucy and shared your comments with our team. I hope you have a great day!

Page 4 of 7

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.