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IVAA Jewellery Claim Management

IVAA Jewellery Claim Management

4.9 from 175 reviews · View Statistics
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Reviews

4.9
175 reviews
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    BC01
    BC01East ivanhoe
    • 2 reviews
    • 1 like

    IVAA SETTLEMENT

    published

    Hi , I’m just wondering why is there an option for “cash setttlement” on the page where I had to describe verify my stolen item but when I spoke to the girl that I was dealing with she told me there isn’t an option for cash settlement?

    Incentivised Review No

    Questions & Answers

    Dee
    Deeasked

    If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.

    5 answers
    Rodney
    Rodney

    Veronica Gearing was very professional

    Dee
    Dee

    ThNk you.

    Dee
    Dee

    Hi Rodney. Thank you. I will look her up. I have lost my engagement ring and no matter how I try to describe the diamond on the shoulders which were very unique, this officer is not satisfied.

    Jonno
    Jonnoasked

    Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?

    2 answers
    IVAA Jewellery Claim Management
    Matthew M.IVAA Jewellery Claim Management

    Hi Jonno, it depends on which insurer you are with. If you email us at questions@ivaa.com.au I will be able to look into your file.

    Jonno
    Jonno

    Thanks Matthew. I’ll email.

    GAYA
    GAYAasked

    hi matthew from IVAA,
    My claim id is col191573353. please call me as am looking for my jewellery claim to discuss

    1 answer
    IVAA Jewellery Claim Management
    Matthew M.IVAA Jewellery Claim Management

    Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? clientsupport@ivaa.com.au

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