The process has been long but not IVAA's fault. Chrissy was understanding, thorough and prompt to get back to me; she resolved any problems or confusions when I was upset. I was grateful.

Problems were caused by my original contact with my insurer's claim department when I was given the incorrect information. Veronica put up with my frustrations and answered my emails promptly and efficiently. I would recommend them

Happy with the IVAA Jewellery Claim Management, they have sorted and finalised my claim for the jewellery portion of my insurance claim. This is such good service, as I am still waiting for my insurance company to make contact with me in regard to all my other household items. What was a stressful situation has been made a lot more bearable thanks to their prompt service. Good job Donna!

I was devastated that I lost a very personal and valuable piece of jewellery. IVAA smoothed the pathway with replacement insurance and I am thrilled to have my chosen jeweller remaking my treasure.

IVAA together with Angela were most helpful and efficient in processing my claim. I thank them. The had been on my finger for the last 48 years until it had to be removed after an accident.

I found the overall experience to be professional and executed well by Andrew. As we had been robbed recently and felt quite disillusioned, it was lovely to be treated like a valued customer.