Wouldn’t buy it again
My little Australian terrier developed bloody stools after eating this and I have now changed her diet and she is fine. I gave the biscuits to a friend and she had to take her dog to the vet today with the same problem. I think this product needs to be taken off the shelves ! Even the girl in the pet shop said they had had a few complaints. If you care about our dogs this product must be removed! Don’t feed to your dig!
Purchased in February 2021 for $35.00.
Something has defintely changed with this product
My cav has been eating Ivory Coat for nearly 3 years. I purchased a big 13 kg bag about 6 weeks ago ready the new year. She now hates it! It does not look or smell the same anymore. There has definitely been a change. There must be a bad batch or something because I googled and found all these other complaints with similar issues. I never complain about anything, but there is something wrong with this pet food now. Don't buy it!
I tried to contact the company and have been unsuccessful.
Purchased in December 2020.
Ivory Coat has certainly changed, and not in a good way
I was put onto the brand 5 years ago, for the grain free options, for my 2 Border Collies. They have always loved it and I also feed with raw. Yes I did notice change in biscuit size, colour and texture but gave it little more thought. Over the last six months our 3 yr old girl, already an anxious being, has just got worse and worse. She eats well, scoffs food, and was at one point overweight, but we can now feel her spine and she doesn’t seem to be able to gain. Our 5 year old boy has a coat that looks like he is genuinely unwell. Yes th...is breed sheds a lot, but his fur is coming out in matted clumps. I sadly have only come across others reviews in the last 24 hours. I am not feeding this again and will happily through out a massive bag with very little out of it for the sake of my dogs health. Unfortunately I had to give this product one star or it wouldn’t save
Purchased for $120.00.
Recent packet of Lamb & Kangaroo causing diarrhea
After reading all the recent comments here, it makes sense why my dog has had diarrhea since he started feeding on the new packet. He had no problems with the old packet we got. To confirm I stopped feeding him for a couple of days and his diarrhea stopped. Feeding it again re-started his diarrhea. Ivory coat has changed for worse.
Purchased in February 2021.
Ivory Coat no longer what it used to be
We bought two bags of the Ivory Coat Large Breed Turkey and Brown Rice. Previously when we had purchased Ivory Coat we had never had an issue, so now that they offered an 18kg bag option we thought that would be great with our two Saint Bernards. However, after starting this food, both of my dog's stools have gone a dark purple colour on the outside, and sloppy. One of my dogs has also vomited a number of times since starting the food. They have also both been itching their skin constantly, which they never did before starting the food. I have ...since stopped giving it to them, and their poo is back to normal and no more vomiting, nor itching! Very disappointing, and when I contacted PetBarn about it they couldn't have cared less. I definitely would not purchase Ivory Coat for my two giant dogs anymore, it concerns me greatly the quality of this food now.
Purchased in November 2020 at Petbarn Online store.
It's changed for the worse
My 2 cavs were eating Ivory Coat grain free dog food for about 4 years. I initially switched them to Ivory Coat as it was a premium product that contained quality ingredients, made and owned in Australia. The dogs loved this food. And then I noticed subtle changes to the food. The kibble size shrunk (but the price increased), it didn't smell as nice and the dogs weren't as keen to eat it. One dog started to get constant skin irritations requiring regular vet visits. The other started pooing sloppy all the time and throwing up often. Both had b...eautiful shiny coats that dulled over time. At first I brushed off these instances (our life was hectic with a baby) but then I researched and found I wasn't alone experiencing such problems. I've since learned that Ivory Coat was sold to Chinese investors. It's not Australian anymore, and they appear to be cutting corners with their products. We've since switched to a different brand (one that is actually Australian made AND owned) and all the dog health problems have reversed. Please avoid feeding your dogs this Ivory Coat rubbish!
Purchased at My Pet Warehouse Physical store for $34.00.
No longer buying
It's sad when a product you proudly supported for years suddenly becomes a source of shame for you. I convinced many breeder friends to put their dogs on this food (should have been an Ivory Coat ambassador if they had them) but now I feel bad for doing so.
Every couple months spending $500+ on food was fine. Whatever is best for my dogs. But then they were bought out and said nothing would change. I believed that and assured everyone who questioned it.
Then the biscuit size/shape changed. At first denied by company, then said it was just bec...ause they tuned the machine and this was the normal size, they'd just grown over time. No. I have a dog that needed that larger sized biscuit to not inhale and for years it was that big size. Then the smell changed and my dogs who can be pigs weren't big eaters. Alarm bells ringing I did my research. Read others with the same and similar. Someone mentioned their dog eating loads of grass and my dogs had become worse than horses with eating the grass! I hadn't even connected it to the food. But when I changed from Ivory Coat suddenly no more grass eating, no more unenthusiastic eating of food, and just better coats overall. Ivory Coat has changed and now we are changing brands to better support our dogs.
My dog is unwell after eating this food
**UPDATE: I was contacted by ‘The Real Pet Food Co’ after writing my initial review, they expressed their apologies and offered to find me a solution. I was sent a new flavour to try for free - Turkey & Brown Rice.
Unfortunately the food still didn’t agree with my dog. She wasn’t as sick as the last time, but still had diarrhoea and refused to eat the new food after a couple days. My other dog ate it with no issue, so it’s probably best not to give this food to dogs with sensitive stomachs. Thank you to the customer care team for trying to hel...p** Since changing to ivory coat, my dog has become very unwell. Vomiting and diarrhoea almost daily. Took her to the vet two weeks ago, was given medication and was told to feed her only rice and chicken until she had recovered. Once she seemed well again I had her back on the ivory coat and immediately she took a turn for the worse. She has now been vomiting and doing diarrhoea daily again. At first I didn’t suspect the food as it’s considered a “premium dog food” but since reading these reviews I’m convinced it must be. I’ll be taking her back to the vet and taking her off ivory coat right away. She’s gotten to the point where she flat out refuses to eat it now. Very disappointed with this product DO NOT BUY IT. I feel awful for poisoning my dog with this food.
Purchased in September 2020 at Pet Circle for $95.00.
What was once great is no more.
Still changed somewhere in the last two 13kg bags. Still changed and absolutely stinks. A good stool should be quite odourless even for faeces standards. Dog breath too. My family and I have been using ivory coat for over 5 yrs now. Rest in peace.
Purchased in September 2020 at Petbarn.
When our dog turned 2 we switched to the adult range and immediately he started vomiting. Have switched back to the lamb based puppy formula. However, we have been advised that this dog food is not good.
Purchased in July 2020.
Ditch this product ASAP!
We’ve fed our schnauzer Ivory coat for her whole life - 3.5yrs. In Aug 2020 she started vomiting blood & had diarrhea so badly We had to take her to Bet where she stayed overnight for hydration & monitoring. She was a VERY sick girl. And the $1000 vet bill was also hard to swallow! Upon chatting to our local pet shop I found they no longer sells it due to the terrible horror stories of dogs getting sick. She said the company have been bought by a Chinese company whose standards aren’t nearly as regulated. I have ditched it for another brand now.
Purchased in May 2020 at Pet Circle for $90.00.
Great Ingredients but can't stand associated farts
Made my dog have the most foul farts of his entire life. It's too bad we love the ingredients and thought it would be good food for him. He loves the taste but the aftermath is insufferable. Going back to Blackhawk asap just for the fresh air.
Purchased in September 2020 at Bishops for $125.00.
Stars may be unfair because it may be our dogs digestive system. Dog loves it . Read another users comments about stinky farts, diarrhea. I researched & found out it could be because dog is a fast eater. Had a bag full left so fed chicken and rice for a day. Now partly softening the dry food with hot water and feeding with half chicken & rice. Normal pooh now & not so smelly. I believe it is good quality so will use this bag but will gradually change to good brand vegan food such as Veganpet. Wholly Aus owned, human grade so if the shops have empty shelves in Melb we will share it. Smile.
Purchased in July 2020.
I've been using the puppy Ivory coat on our 13 mth old boy and he has had a beautifully shiny coat and no smell to him and he loved it!!! Just bought first bag of adult, Lamb and he really is not happy with it, he now has really bad breath and he smells !!!! Also I have noticed he is shedding so much hair, where before he hardly shed any........ very disappointed considering the price for this food.
Purchased in June 2020 for $110.00.
Very sick dog after eating Ivory Coat :(
I bought this a week ago & since introducing it, my dog has been vomiting & very lethargic. Totally not her usual energetic self. I don't recommend this product at all! Such a shame as the idea of natural, grain free is what our pets deserve!
Purchased in July 2020 at PetStock Physical store.
Hi. I agree with other person. We’ve used the chicken with coconut oil for quite a while and had been very happy with it but something has either really gone off With food or ingredients have changed. Even the shape of the kibble has changed with both bags I bought that had a horrible smell. I thought the first bag I bought that had a really horrible smell might have been off. Bought another bag from a different place and it was as normal so thought I’d scored a one off bag. After that was used I went back to the original shop and bought anoth...er bag and this has the same horrible off smell but not as bad as the first off one. If you say nothing has changed with ingredients than you need to look at production or other areas as I can definitely tell you something has gone wrong. Could it be that the wrong product has been packaged in the wrong bag as def look and smell completely different. I unfortunately will have to swap food if you believe nothing is going on. I live in FNQ cairns. Not sure where others live.
Purchased at Petbarn Physical store.
The ingredients have changed and is making my dogs sick
I have been buying this brand for several years now but something has definitely changed over the past ~4 months. The kibble is now foul smelling and is making my dogs vomit. I originally thought it was just an off bag but then I bought another one and had the exact same issue. One of my dogs has been on this brand since he was a puppy but I will definitely be changing now.
Purchased in April 2020.
Chicken and coconut oil.
My dogs have are ivory coat for 3 years with no problems. I bought the chicken and coconut oil and started it on the Friday, by the sunday, one of my dogs became very unwell with gastro. It has took over 2 weeks for him to get better. At one point it was touch and go with him. We think it was the food as due to quarantine we haven't been anywhere and the smell coming from the new large bag was overpowering. I will never buy this flavour again!
Purchased in April 2020 at PetStock for $129.00.
Bought this after being told it was good. Both dog's now have reflux which is new and one is occasionally vomiting. Shame I bought the giant bag for while in quarantine. Have no way of returning the bag as I am rural and takes hours to drive to a shop.
We have also been using Ivory Coat for nearly 3 years but the last 2 bags (chicken and coconut grain free) have had a pretty awful smell and the kibble is a much darker colour. I am now researching other brands.
Purchased in January 2020 at Petbarn.
Questions & Answers
Is Ivory Coat FDA approved since there doesn't appear to be a pet regulator in Australia currently.
Our Ivory Coat products are manufactured in line with the Australian Standards (AS5812), which addresses all quality controls associated with manufacturing pet foods. This includes the raw ingredient selection and safety, factory management, product formulations, quality and safety process monitoring in addition to the control and labelling of pet food products.
All our manufacturing factories are also accredited to global food standards such as the SQF global food standards and we are members of, and fully support the Pet Food Industry Association of Australia (PFIAA).
We hope this information helps!
Thank you for getting back to me.
Recently bought some Ivory Coat dog food. I have not fed my dog any of it yet. Then I read all these horror stories about the new recipe. Should I bin it and go to another product? Kevin.
I binned everything I had on hand, I figured it would be too hard to get a refund from the retailer as it was an online order. The last time we feed our Moodle the Ivory Coat her eyelids went red within 30 minutes. There must be some nasty chemicals in it these latest batches. I moved to Royal Canin Dry food and 4Legs wet food now. Dog is very happy and empty bowl each time. I presume every dog is different and you may have a different batch of product than I did.
We would like to assure you that our Ivory Coat products are made in line with the safety and quality requirements found within the Australian Standards. They are also carefully formulated to ensure they provide pets with a compete and balanced diet.
All customer feedback we receive directly is thoroughly investigated and to date there is no reason to suspect there is any health or safety issue with any batch.
As always, we are here should you need to get in touch, please reach out on 1800 732 573 (option 1), or through our Ivory Coat website https://www.ivorycoat.com/en-au/support/contact-us
Hi Kevin, go with what your gut says. You can always try it for a week and see whether your dog likes it and how their poo is. Many retailers offer a full refund if you've used less than 50 per cent of the bag. Personally I don't think it's a premium product even though it has a (relatively) premium price tag. There are heaps of alternatives out there. Maybe your vet has advice? Also keep in mind that dog food is largely unregulated in Australia so be wary when companies say it's in line with Aus standards - this means nothing!
Hi our 17 month cavoodle is on the ivory coat chicken grain free puppy food. When would you shift to adult food? He weights 6.7kg and is moderately active. Hadn’t been changing weight so probably fully grown now. Thanks.
Hi Joy, Small to Medium breed puppies can be swapped to an adult formulated food at approximately 12 months of age.
We hope this helps!
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