I've been using the puppy Ivory coat on our 13 mth old boy and he has had a beautifully shiny coat and no smell to him and he loved it!!! Just bought first bag of adult, Lamb and he really is not happy with it, he now has really bad breath and he smells !!!! Also I have noticed he is shedding so much hair, where before he hardly shed any........ very disappointed considering the price for this food.
Purchased in June 2020 for $110.00.
Very sick dog after eating Ivory Coat :(
I bought this a week ago & since introducing it, my dog has been vomiting & very lethargic. Totally not her usual energetic self. I don't recommend this product at all! Such a shame as the idea of natural, grain free is what our pets deserve!
Purchased in July 2020 at PetStock Physical store.
Hi. I agree with other person. We’ve used the chicken with coconut oil for quite a while and had been very happy with it but something has either really gone off With food or ingredients have changed. Even the shape of the kibble has changed with both bags I bought that had a horrible smell. I thought the first bag I bought that had a really horrible smell might have been off. Bought another bag from a different place and it was as normal so thought I’d scored a one off bag. After that was used I went back to the original shop and bought anoth...er bag and this has the same horrible off smell but not as bad as the first off one. If you say nothing has changed with ingredients than you need to look at production or other areas as I can definitely tell you something has gone wrong. Could it be that the wrong product has been packaged in the wrong bag as def look and smell completely different. I unfortunately will have to swap food if you believe nothing is going on. I live in FNQ cairns. Not sure where others live.
Purchased at Petbarn Physical store.
The ingredients have changed and is making my dogs sick
I have been buying this brand for several years now but something has definitely changed over the past ~4 months. The kibble is now foul smelling and is making my dogs vomit. I originally thought it was just an off bag but then I bought another one and had the exact same issue. One of my dogs has been on this brand since he was a puppy but I will definitely be changing now.
Purchased in April 2020.
Chicken and coconut oil.
My dogs have are ivory coat for 3 years with no problems. I bought the chicken and coconut oil and started it on the Friday, by the sunday, one of my dogs became very unwell with gastro. It has took over 2 weeks for him to get better. At one point it was touch and go with him. We think it was the food as due to quarantine we haven't been anywhere and the smell coming from the new large bag was overpowering. I will never buy this flavour again!
Purchased in April 2020 at PetStock for $129.00.
Bought this after being told it was good. Both dog's now have reflux which is new and one is occasionally vomiting. Shame I bought the giant bag for while in quarantine. Have no way of returning the bag as I am rural and takes hours to drive to a shop.
We have also been using Ivory Coat for nearly 3 years but the last 2 bags (chicken and coconut grain free) have had a pretty awful smell and the kibble is a much darker colour. I am now researching other brands.
Purchased in January 2020 at Petbarn.
They've changed the formula
My dog has eaten this her whole life ( 2.5 years) & eaten the same flavour ( turkey and duck) with no issues- she loved it. However, when i opened the latest new bag i noticed the kibble biscuits were half the size of before and very coated in what I'll call seasoning...? She was eating it reluctantly but started to have noticeable digestive issues ( foul smelling stools and gas) then just flat out refused it. They never answer the phone & i returned the bag for a refund. She is fine now she's not eating the ivory coat.
Purchased in December 2019 at Petbarn Online store for $26.00.
This product has changed!
We’ve been using Ivory Coat Grain Free Chicken and Coconut Oil for a long time now, with no problems. Unfortunately the last bag we bought had a different and very distinct smell. Our dog has started to refuse it. Such a shame, because we’ve had no issues up until now. We’re concerned and have decided to try another brand.
Purchased in December 2019.
Noticed a change
I had been purchasing Ivory Coat Grain Free for my two dogs since it first came out and was always happy and the dogs loved it but now with the last 2 bags purchased, they have often refused to eat it and one particularly, will walk away and go hungry. I have noticed that on occasions, one of the dogs particularly ends up with an upset stomach for no reason and I can only put it down to the Ivory Coat. I have now stopped buying it
Purchased in November 2019.
Ok I rate it, but reading reviews, sold to Chinese and changing size of kibble and diarrhoea concerns me greatly
I've used the Ivory Coat for years. I've tried several other brands and several have had mouldy kibble (white mould).
Never had bad mould.
I did notice in the September October time frame my seal on the 2 kg bag was different. Thinner and didn't seal as easily. I have noticed now this is the norm.
Sometimes my dogs stools are soft, I generally use the puppy variety which is the chicken flavour and smaller kibble.
Haven't noticed any size change in the Kibble, but going to research when this company was bought by Chinese company as that's the time when things change.
Like when they tried changing the flavour of bbq shapes, anyone still remember that?
Maybe it's time to look for an alternative. I do rate this kibble though.
Purchased in November 2019 for $31.00.
I have been feeding my rotti kangaroo and lamb for three years now I bought a bag 13kg and noticed the kibble was really small and since I have opened the bag and fed him his stool has been sloppy now he only gets that food nothing else so I know it has something to do with the biscuits have you changed anything.
Perfect for sensitive tummy
our dog have such a sensitive tummy and also picky eater. we tried a few brands of food and so glad that we found ivory coat. our doggy loves it and leave no food behind (i mean it when i say she is a picky eater. we used to need to hand feed her)
Purchased in January 2017 at Petbarn for $120.00.
Dont try it
Bought it yesterday, my pup loved it but now he is having diarrhoea! I think I fell for the good reviews and bought this pricey bag , which Im regretting now.
Purchased in November 2019 at City Farmers for $136.00.
Perfect for dog with allergy
Switched to grain free Chicken and Coconut Oil Flavour for one of my dogs as a suggestion from the vet. Has worked well and her coat is amazing on it!
Purchased in October 2019 at Petbarn Physical store for $116.00.
Questions & Answers
Is Ivory Coat FDA approved since there doesn't appear to be a pet regulator in Australia currently.
Our Ivory Coat products are manufactured in line with the Australian Standards (AS5812), which addresses all quality controls associated with manufacturing pet foods. This includes the raw ingredient selection and safety, factory management, product formulations, quality and safety process monitoring in addition to the control and labelling of pet food products.
All our manufacturing factories are also accredited to global food standards such as the SQF global food standards and we are members of, and fully support the Pet Food Industry Association of Australia (PFIAA).
We hope this information helps!
Thank you for getting back to me.
Recently bought some Ivory Coat dog food. I have not fed my dog any of it yet. Then I read all these horror stories about the new recipe. Should I bin it and go to another product? Kevin.
I binned everything I had on hand, I figured it would be too hard to get a refund from the retailer as it was an online order. The last time we feed our Moodle the Ivory Coat her eyelids went red within 30 minutes. There must be some nasty chemicals in it these latest batches. I moved to Royal Canin Dry food and 4Legs wet food now. Dog is very happy and empty bowl each time. I presume every dog is different and you may have a different batch of product than I did.
We would like to assure you that our Ivory Coat products are made in line with the safety and quality requirements found within the Australian Standards. They are also carefully formulated to ensure they provide pets with a compete and balanced diet.
All customer feedback we receive directly is thoroughly investigated and to date there is no reason to suspect there is any health or safety issue with any batch.
As always, we are here should you need to get in touch, please reach out on 1800 732 573 (option 1), or through our Ivory Coat website https://www.ivorycoat.com/en-au/support/contact-us
Hi Kevin, go with what your gut says. You can always try it for a week and see whether your dog likes it and how their poo is. Many retailers offer a full refund if you've used less than 50 per cent of the bag. Personally I don't think it's a premium product even though it has a (relatively) premium price tag. There are heaps of alternatives out there. Maybe your vet has advice? Also keep in mind that dog food is largely unregulated in Australia so be wary when companies say it's in line with Aus standards - this means nothing!
Hi our 17 month cavoodle is on the ivory coat chicken grain free puppy food. When would you shift to adult food? He weights 6.7kg and is moderately active. Hadn’t been changing weight so probably fully grown now. Thanks.
Hi Joy, Small to Medium breed puppies can be swapped to an adult formulated food at approximately 12 months of age.
We hope this helps!
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