Reviewer Photos & Videos
Great Ingredients but can't stand associated farts
Made my dog have the most foul farts of his entire life. It's too bad we love the ingredients and thought it would be good food for him. He loves the taste but the aftermath is insufferable. Going back to Blackhawk asap just for the fresh air.
Purchased in September 2020 at Bishops for $125.00.
Severe illness due to potential contamination
Bad batches of this food may be circulating (May-September 2020). My dogs became gravely ill with severe vomiting and diahorrea while on this food, so did my friend's dog, and I see the reports of other dogs becoming ill on this review thread. This food should be pulled from all Australian shelves and subjected to independent, extensive testing covering a broad scope of potential toxins because clearly, the testing the company carries out on each batch before release is not sufficient for safety. Readers, feel free to inbox me for help and/or support if your dog has become sick.
saw a positive change overnight on this food
from the time we got our puppy he had very runny, smelly poos. We tried so many diet variations...chicken mince and rice, chicken, vegies and pasta, steamed pumpkin and over the months 5 different types of dry food. We tried Ivory Coat puppy for large breed when he was 8 months old. The change was overnight. Solid poo, not smelly and no more smelly farts. He's 10 months now and we have introduced vegies again as well as a few leftovers but always the Ivory Coat. Couldn't recommend highly enough.
Purchased in June 2020 at Pet Barn Kangaroo Flat for $99.00.
Stars may be unfair because it may be our dogs digestive system. Dog loves it . Read another users comments about stinky farts, diarrhea. I researched & found out it could be because dog is a fast eater. Had a bag full left so fed chicken and rice for a day. Now partly softening the dry food with hot water and feeding with half chicken & rice. Normal pooh now & not so smelly. I believe it is good quality so will use this bag but will gradually change to good brand vegan food such as Veganpet. Wholly Aus owned, human grade so if the shops have empty shelves in Melb we will share it. Smile.
Purchased in July 2020.
I've been using the puppy Ivory coat on our 13 mth old boy and he has had a beautifully shiny coat and no smell to him and he loved it!!! Just bought first bag of adult, Lamb and he really is not happy with it, he now has really bad breath and he smells !!!! Also I have noticed he is shedding so much hair, where before he hardly shed any........ very disappointed considering the price for this food.
Purchased in June 2020 for $110.00.
Bad flatulence from Natural Health Grain Free for Puppies!
I was excited to try this puppy food as my Australian cattle dog puppy was getting a bit bored of the royal canine medium puppy dry food and being more natural I thought it would be great. I was also happy to see the Australia logo on the packaging when it arrived. The sliding seal broke first time of sliding shut which was a little disappointing but the unfortunate experience is the continual bad smell "flatulence" it was giving our puppy who is now 5.5 months old. We took him to the vet who also experienced the bad smell as it was constant an...d suggested boiled chicken and rice. This had a profound effect instantaneously. We gave him half a cup of the dry food today after 3 days of boiled chicken and rice and again approx 2 hours later really bad flatulence. Disappointing as we bought a big bag (13kg) which we cannot use. Won't be buying again. Not sure if anyone else has had the same experience?
Purchased in July 2020 at Pet Circle for $104.67.
Very sick dog after eating Ivory Coat :(
I bought this a week ago & since introducing it, my dog has been vomiting & very lethargic. Totally not her usual energetic self. I don't recommend this product at all! Such a shame as the idea of natural, grain free is what our pets deserve!
Purchased in July 2020 at PetStock Physical store.
Great ingredients, great price.
Bought this for my malinois puppy I got 2 weeks ago. got it on pet.co.nz. wanted to try the smaller bag and got the second free ( close expiry date). I don't mind. Ive gone through the first bag already and the expiry date isn't until 2 months. My pup loves her food as I use it for training. Stool isn't too smelly and is firm. Coat looks nice.
Purchased in May 2020 at pet.co.nz for $34.99.
My puppy keeps vomiting when eating this
Bought this because it was recommended by a friend but my dog keeps vomiting up his dinner. I realised now after reading the reviews that it’s the food!!! Do not buy, my dog is had experienced dehydration because of this food!
Purchased in May 2020 at Pet Circle for $60.00.
its making my dog vomit!!!!
I am very disappointed....this has been fine from 2 months old until a month ago....my pup is now 5 1/2 months....in the last month she has been consistently vomiting up her dinner meal at very late hours in the night (we thought she had been vomiting from eating our older dogs mess but now we know it it not crap making her sick but crap food!!!!) the other day she even refused to eat one meal.
something has changed, and now WE are also changing. We also live in FNQ Cairns.... I feed my older dogs prepared meals twice a day and will find another puppy dry food until she is fully grown and then swap her to the same home cooked food my others enjoy... :-)
thank y'all.... Bye: Have a Beautiful time!!!!
Purchased in May 2020 at Pet Cafe for $106.00.
Hi. I agree with other person. We’ve used the chicken with coconut oil for quite a while and had been very happy with it but something has either really gone off With food or ingredients have changed. Even the shape of the kibble has changed with both bags I bought that had a horrible smell. I thought the first bag I bought that had a really horrible smell might have been off. Bought another bag from a different place and it was as normal so thought I’d scored a one off bag. After that was used I went back to the original shop and bought anoth...er bag and this has the same horrible off smell but not as bad as the first off one. If you say nothing has changed with ingredients than you need to look at production or other areas as I can definitely tell you something has gone wrong. Could it be that the wrong product has been packaged in the wrong bag as def look and smell completely different. I unfortunately will have to swap food if you believe nothing is going on. I live in FNQ cairns. Not sure where others live.
Purchased at Petbarn Physical store.
The ingredients have changed and is making my dogs sick
I have been buying this brand for several years now but something has definitely changed over the past ~4 months. The kibble is now foul smelling and is making my dogs vomit. I originally thought it was just an off bag but then I bought another one and had the exact same issue. One of my dogs has been on this brand since he was a puppy but I will definitely be changing now.
Purchased in April 2020.
Chicken and coconut oil.
My dogs have are ivory coat for 3 years with no problems. I bought the chicken and coconut oil and started it on the Friday, by the sunday, one of my dogs became very unwell with gastro. It has took over 2 weeks for him to get better. At one point it was touch and go with him. We think it was the food as due to quarantine we haven't been anywhere and the smell coming from the new large bag was overpowering. I will never buy this flavour again!
Purchased in April 2020 at PetStock for $129.00.
Bought this after being told it was good. Both dog's now have reflux which is new and one is occasionally vomiting. Shame I bought the giant bag for while in quarantine. Have no way of returning the bag as I am rural and takes hours to drive to a shop.
My dogs eat it but they don't love it
I bought a 18Kg bag of Ivory Coat Lamb & Brown Rice Puppy. Both my Shih Tzu and Staffy are fine with it. They don't love it anymore but they eat it, maybe I should've bought a smaller bag to vary the flavour. I also mix the dry food with wet food which I change often. Wet foods I've mixed with: Nature's Gift Lamb, Eukanuna Lamb, 4 Legs Beef.
Purchased in December 2019.
We have also been using Ivory Coat for nearly 3 years but the last 2 bags (chicken and coconut grain free) have had a pretty awful smell and the kibble is a much darker colour. I am now researching other brands.
Purchased in January 2020 at Petbarn.
They've changed the formula
My dog has eaten this her whole life ( 2.5 years) & eaten the same flavour ( turkey and duck) with no issues- she loved it. However, when i opened the latest new bag i noticed the kibble biscuits were half the size of before and very coated in what I'll call seasoning...? She was eating it reluctantly but started to have noticeable digestive issues ( foul smelling stools and gas) then just flat out refused it. They never answer the phone & i returned the bag for a refund. She is fine now she's not eating the ivory coat.
Purchased in December 2019 at Petbarn Online store for $26.00.
This product has changed!
We’ve been using Ivory Coat Grain Free Chicken and Coconut Oil for a long time now, with no problems. Unfortunately the last bag we bought had a different and very distinct smell. Our dog has started to refuse it. Such a shame, because we’ve had no issues up until now. We’re concerned and have decided to try another brand.
Purchased in December 2019.
Noticed a change
I had been purchasing Ivory Coat Grain Free for my two dogs since it first came out and was always happy and the dogs loved it but now with the last 2 bags purchased, they have often refused to eat it and one particularly, will walk away and go hungry. I have noticed that on occasions, one of the dogs particularly ends up with an upset stomach for no reason and I can only put it down to the Ivory Coat. I have now stopped buying it
Purchased in November 2019.
Ok I rate it, but reading reviews, sold to Chinese and changing size of kibble and diarrhoea concerns me greatly
I've used the Ivory Coat for years. I've tried several other brands and several have had mouldy kibble (white mould).
Never had bad mould.
I did notice in the September October time frame my seal on the 2 kg bag was different. Thinner and didn't seal as easily. I have noticed now this is the norm.
Sometimes my dogs stools are soft, I generally use the puppy variety which is the chicken flavour and smaller kibble.
Haven't noticed any size change in the Kibble, but going to research when this company was bought by Chinese company as that's the time when things change.
Like when they tried changing the flavour of bbq shapes, anyone still remember that?
Maybe it's time to look for an alternative. I do rate this kibble though.
Purchased in November 2019 for $31.00.
Questions & Answers
Is Ivory Coat FDA approved since there doesn't appear to be a pet regulator in Australia currently.
Our Ivory Coat products are manufactured in line with the Australian Standards (AS5812), which addresses all quality controls associated with manufacturing pet foods. This includes the raw ingredient selection and safety, factory management, product formulations, quality and safety process monitoring in addition to the control and labelling of pet food products.
All our manufacturing factories are also accredited to global food standards such as the SQF global food standards and we are members of, and fully support the Pet Food Industry Association of Australia (PFIAA).
We hope this information helps!
Thank you for getting back to me.
Recently bought some Ivory Coat dog food. I have not fed my dog any of it yet. Then I read all these horror stories about the new recipe. Should I bin it and go to another product? Kevin.
I binned everything I had on hand, I figured it would be too hard to get a refund from the retailer as it was an online order. The last time we feed our Moodle the Ivory Coat her eyelids went red within 30 minutes. There must be some nasty chemicals in it these latest batches. I moved to Royal Canin Dry food and 4Legs wet food now. Dog is very happy and empty bowl each time. I presume every dog is different and you may have a different batch of product than I did.
We would like to assure you that our Ivory Coat products are made in line with the safety and quality requirements found within the Australian Standards. They are also carefully formulated to ensure they provide pets with a compete and balanced diet.
All customer feedback we receive directly is thoroughly investigated and to date there is no reason to suspect there is any health or safety issue with any batch.
As always, we are here should you need to get in touch, please reach out on 1800 732 573 (option 1), or through our Ivory Coat website https://www.ivorycoat.com/en-au/support/contact-us
Hi Kevin, go with what your gut says. You can always try it for a week and see whether your dog likes it and how their poo is. Many retailers offer a full refund if you've used less than 50 per cent of the bag. Personally I don't think it's a premium product even though it has a (relatively) premium price tag. There are heaps of alternatives out there. Maybe your vet has advice? Also keep in mind that dog food is largely unregulated in Australia so be wary when companies say it's in line with Aus standards - this means nothing!
Hi our 17 month cavoodle is on the ivory coat chicken grain free puppy food. When would you shift to adult food? He weights 6.7kg and is moderately active. Hadn’t been changing weight so probably fully grown now. Thanks.
Hi Joy, Small to Medium breed puppies can be swapped to an adult formulated food at approximately 12 months of age.
We hope this helps!
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