Something has defintely changed with this product
My cav has been eating Ivory Coat for nearly 3 years. I purchased a big 13 kg bag about 6 weeks ago ready the new year. She now hates it! It does not look or smell the same anymore. There has definitely been a change. There must be a bad batch or something because I googled and found all these other complaints with similar issues. I never complain about anything, but there is something wrong with this pet food now. Don't buy it!
I tried to contact the company and have been unsuccessful.
Purchased in December 2020.
No longer buying
It's sad when a product you proudly supported for years suddenly becomes a source of shame for you. I convinced many breeder friends to put their dogs on this food (should have been an Ivory Coat ambassador if they had them) but now I feel bad for doing so.
Every couple months spending $500+ on food was fine. Whatever is best for my dogs. But then they were bought out and said nothing would change. I believed that and assured everyone who questioned it.
Then the biscuit size/shape changed. At first denied by company, then said it was just bec...ause they tuned the machine and this was the normal size, they'd just grown over time. No. I have a dog that needed that larger sized biscuit to not inhale and for years it was that big size. Then the smell changed and my dogs who can be pigs weren't big eaters. Alarm bells ringing I did my research. Read others with the same and similar. Someone mentioned their dog eating loads of grass and my dogs had become worse than horses with eating the grass! I hadn't even connected it to the food. But when I changed from Ivory Coat suddenly no more grass eating, no more unenthusiastic eating of food, and just better coats overall. Ivory Coat has changed and now we are changing brands to better support our dogs.
My dog is unwell after eating this food
**UPDATE: I was contacted by ‘The Real Pet Food Co’ after writing my initial review, they expressed their apologies and offered to find me a solution. I was sent a new flavour to try for free - Turkey & Brown Rice.
Unfortunately the food still didn’t agree with my dog. She wasn’t as sick as the last time, but still had diarrhoea and refused to eat the new food after a couple days. My other dog ate it with no issue, so it’s probably best not to give this food to dogs with sensitive stomachs. Thank you to the customer care team for trying to hel...p** Since changing to ivory coat, my dog has become very unwell. Vomiting and diarrhoea almost daily. Took her to the vet two weeks ago, was given medication and was told to feed her only rice and chicken until she had recovered. Once she seemed well again I had her back on the ivory coat and immediately she took a turn for the worse. She has now been vomiting and doing diarrhoea daily again. At first I didn’t suspect the food as it’s considered a “premium dog food” but since reading these reviews I’m convinced it must be. I’ll be taking her back to the vet and taking her off ivory coat right away. She’s gotten to the point where she flat out refuses to eat it now. Very disappointed with this product DO NOT BUY IT. I feel awful for poisoning my dog with this food.
Purchased in September 2020 at Pet Circle for $95.00.
The flatulence is unbearable!
My two Current collie x dogs, 14yo and 20mths old have always had a varied diet of raw meaty bones and vegetables mostly. Different brands of kibble have always been part of it. Like Royal Canin, Blackhawk, Instinctive Bites, Etc. in over 18 years of feeding my dogs I have never experienced such regularly occurring foul smelling flatulence of both of them. Only hours after each meal. The product I bought is Grainfree Turkey & Duck.
Purchased in August 2020 at Petcircle for $99.00.
Great Ingredients but can't stand associated farts
Made my dog have the most foul farts of his entire life. It's too bad we love the ingredients and thought it would be good food for him. He loves the taste but the aftermath is insufferable. Going back to Blackhawk asap just for the fresh air.
Purchased in September 2020 at Bishops for $125.00.
Stars may be unfair because it may be our dogs digestive system. Dog loves it . Read another users comments about stinky farts, diarrhea. I researched & found out it could be because dog is a fast eater. Had a bag full left so fed chicken and rice for a day. Now partly softening the dry food with hot water and feeding with half chicken & rice. Normal pooh now & not so smelly. I believe it is good quality so will use this bag but will gradually change to good brand vegan food such as Veganpet. Wholly Aus owned, human grade so if the shops have empty shelves in Melb we will share it. Smile.
Purchased in July 2020.
Bad flatulence from Natural Health Grain Free for Puppies!
I was excited to try this puppy food as my Australian cattle dog puppy was getting a bit bored of the royal canine medium puppy dry food and being more natural I thought it would be great. I was also happy to see the Australia logo on the packaging when it arrived. The sliding seal broke first time of sliding shut which was a little disappointing but the unfortunate experience is the continual bad smell "flatulence" it was giving our puppy who is now 5.5 months old. We took him to the vet who also experienced the bad smell as it was constant an...d suggested boiled chicken and rice. This had a profound effect instantaneously. We gave him half a cup of the dry food today after 3 days of boiled chicken and rice and again approx 2 hours later really bad flatulence. Disappointing as we bought a big bag (13kg) which we cannot use. Won't be buying again. Not sure if anyone else has had the same experience?
Purchased in July 2020 at Pet Circle for $104.67.
We have also been using Ivory Coat for nearly 3 years but the last 2 bags (chicken and coconut grain free) have had a pretty awful smell and the kibble is a much darker colour. I am now researching other brands.
Purchased in January 2020 at Petbarn.
This product has changed!
We’ve been using Ivory Coat Grain Free Chicken and Coconut Oil for a long time now, with no problems. Unfortunately the last bag we bought had a different and very distinct smell. Our dog has started to refuse it. Such a shame, because we’ve had no issues up until now. We’re concerned and have decided to try another brand.
Purchased in December 2019.
Noticed a change
I had been purchasing Ivory Coat Grain Free for my two dogs since it first came out and was always happy and the dogs loved it but now with the last 2 bags purchased, they have often refused to eat it and one particularly, will walk away and go hungry. I have noticed that on occasions, one of the dogs particularly ends up with an upset stomach for no reason and I can only put it down to the Ivory Coat. I have now stopped buying it
Purchased in November 2019.
I have been feeding my rotti kangaroo and lamb for three years now I bought a bag 13kg and noticed the kibble was really small and since I have opened the bag and fed him his stool has been sloppy now he only gets that food nothing else so I know it has something to do with the biscuits have you changed anything.
A recent formula change?
We fed our staffy the lamb and kangaroo without incident for a few years but noticed in the last bag that the food had changed shape. We didn't think much of it until the next day when our dog had a super upset stomach which has now lasted a week!
Purchased in September 2019 at Best friends.
Tried it for the first time, our dogs seems to eat it OK, but she has developed a dry mouth and is constantly smacking and l8ck her lips. Left her of it for 48 hours and NO lip smacking, don't think we will be trying ivory coat again.
Purchased in August 2019 at Pet barn.
Salmon Flavour giving dogs diarrhoea.
Pro - Looks and smells fresh and my dogs usually like it.
Con - Recently bought the Salmon dog food and my dogs seemed to be doing well but have started having diarrhoea
Purchased in July 2019 at Petbarn for $132.99.
My Dog once loved this food and it helped with her allergies and sensitivities. She has been on it for over a year but in the last couple of months she has had diarrhoea and an upset stomach and starting to lick her paws again. Not sure if they’ve had an ingredient change but very disappointing and upsetting knowing this has been making my baby sick.
Questions & Answers
Is Ivory Coat FDA approved since there doesn't appear to be a pet regulator in Australia currently.
Our Ivory Coat products are manufactured in line with the Australian Standards (AS5812), which addresses all quality controls associated with manufacturing pet foods. This includes the raw ingredient selection and safety, factory management, product formulations, quality and safety process monitoring in addition to the control and labelling of pet food products.
All our manufacturing factories are also accredited to global food standards such as the SQF global food standards and we are members of, and fully support the Pet Food Industry Association of Australia (PFIAA).
We hope this information helps!
Thank you for getting back to me.
Recently bought some Ivory Coat dog food. I have not fed my dog any of it yet. Then I read all these horror stories about the new recipe. Should I bin it and go to another product? Kevin.
I binned everything I had on hand, I figured it would be too hard to get a refund from the retailer as it was an online order. The last time we feed our Moodle the Ivory Coat her eyelids went red within 30 minutes. There must be some nasty chemicals in it these latest batches. I moved to Royal Canin Dry food and 4Legs wet food now. Dog is very happy and empty bowl each time. I presume every dog is different and you may have a different batch of product than I did.
We would like to assure you that our Ivory Coat products are made in line with the safety and quality requirements found within the Australian Standards. They are also carefully formulated to ensure they provide pets with a compete and balanced diet.
All customer feedback we receive directly is thoroughly investigated and to date there is no reason to suspect there is any health or safety issue with any batch.
As always, we are here should you need to get in touch, please reach out on 1800 732 573 (option 1), or through our Ivory Coat website https://www.ivorycoat.com/en-au/support/contact-us
Hi Kevin, go with what your gut says. You can always try it for a week and see whether your dog likes it and how their poo is. Many retailers offer a full refund if you've used less than 50 per cent of the bag. Personally I don't think it's a premium product even though it has a (relatively) premium price tag. There are heaps of alternatives out there. Maybe your vet has advice? Also keep in mind that dog food is largely unregulated in Australia so be wary when companies say it's in line with Aus standards - this means nothing!
Hi our 17 month cavoodle is on the ivory coat chicken grain free puppy food. When would you shift to adult food? He weights 6.7kg and is moderately active. Hadn’t been changing weight so probably fully grown now. Thanks.
Hi Joy, Small to Medium breed puppies can be swapped to an adult formulated food at approximately 12 months of age.
We hope this helps!
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