Not good value for us
It was not good value really for us. We travelled nagano-kyoto- tokyo. Too hard to use in Kyoto - ended up stressed, catching wrong trains. Not enough info on the web in English. Have used JR east before and was happy with that. Japan Pass was a waste of money
Your site is hard to use
The constant pop ups are irritating and of no value (unless your intent is to annoy potential customers, in which case you were successful), the knowledge that someone from Fairfield (and other numerous locations) is also looking at the site is of no value to me, please allow customers to view the site without harassment,
Peter Barr, Canberra.
I was horrified to find that their "rail expert" didn't even know that the Shinkansen stopped at Shinagawa, and told me I had to go to Tokyo Station from Haneda to catch a service to Shin Osaka. When I queried this, they corrected the information, but I simply got a "sorry for the inconvenience" from another "expert".
Rail pass fail
Cannot be used on many services. If you want to book a seat you need to book the day before, which means youll be wasting your time at train stations.
We needed to be able to book seats on Shinkansen before we left Australia as it was to late when we arrived and spent most of our travel standing up. We paid for first class because we are older and wearing out so this was a major problem. Other than than as always the staff were great
Was a disappointing situation that you have to pre book this and getting a refund is almost impossible. Due to the typhoon we only used this for one trip so was a complete waste of money and very disappointing that we could not refund it.
Off 10 hour flight had to wait over 1 hour for JP Rail pass Narita airport to Tokyo Ticket.
Was so tired did not order next trip.....2 days later waiting 1.5 hours for other trip tickets.
Only to be told later that I had booked a seat on a cancelled train(was cancelled when I booked it--but not advised)
Waited another 1 hour to move cancelled ticket from PM to AM Ticket same day.
Only to be told later that all train that day was now cancelled (Typoon)
I do not understand why tickets/ seats can not be booked online like plane tickets ?
With Phone SMS message for cancelled trains & advice.
Unclear what trains can't take with pass. No extension despite one day of 7 day pass lost due to Typhoon Hagibis.
Had to get off empty train pointlessly despite it going where we wanted to arrive in 20 mins. Had to pay to get back to Tokyo the day after Typhoon Hagibis even though all trains had been cancelled the day before. Small print issues very poor.
Needs to allo booking from home before you arrive in Japan
Need to do what Eurail does -allows bookings from outside of host country including booking seats and posts tickets before you leave home -Japan rail system is too cumbersome and needs to be modernized.
Card worked perfectly the one time we used it but was a costly mistake
We bought two 7 day cards and used them once to get from Tokyo to Kyoto, the 7, 14, 21 day plan is limiting as we had a week in Tokyo/Kyoto then a week in Hokkaido with hire car then 8 days hiking kumono area with trains/planes between, so could have planned better and just paid for the two one way fares, as we found airfares were quicker and cheaper for long distance travel, eg Kyoto to Hokkaido, rechargeable Suica card was invaluable for Tokyo and Kyoto subways and lasts forever. The one train ride however was much more comfortable than do...mestic air travel, and no security queues. We ended up paying for other JR trains as our pass had expired. Maybe a pass that can be used over a longer period for a limited number of days, would have been usefull
Questions & Answers
If I place the order today, can you guarantee we can receive it by Thursday the latest? We are leaving at Friday morning.
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