Annoying having to stand in long, slow moving lines after a long flight, waiting to exchange the vouchers. A pity the voucher isn't activated some other way - electronically, when first entering a station.
Not good value for us
It was not good value really for us. We travelled nagano-kyoto- tokyo. Too hard to use in Kyoto - ended up stressed, catching wrong trains. Not enough info on the web in English. Have used JR east before and was happy with that. Japan Pass was a waste of money
It is good if you are doing extensive travelling in Japan but very expensive otherwise
The Japan Rail Pass is very expensive, we found it worth it but only because we did a lot of travelling, it would be better if you could buy the exact number of days you needed as we needed just two days more than the cheapest pass. We probably wouldn't travel to Japan again bearing this in mind as it is very expensive to get around without it and with it unless you are just staying in Tokyo. Japan is a great country though and people very helpful and friendly including the JR pass staff.
Your site is hard to use
The constant pop ups are irritating and of no value (unless your intent is to annoy potential customers, in which case you were successful), the knowledge that someone from Fairfield (and other numerous locations) is also looking at the site is of no value to me, please allow customers to view the site without harassment,
Peter Barr, Canberra.
Excellent way to travel
Cumbersome to carry Rail Pass - need to always enter & exit through side gate with attendant instead of just inserting - why can't the Rail Pass be same format as rail card?
I was horrified to find that their "rail expert" didn't even know that the Shinkansen stopped at Shinagawa, and told me I had to go to Tokyo Station from Haneda to catch a service to Shin Osaka. When I queried this, they corrected the information, but I simply got a "sorry for the inconvenience" from another "expert".
It was ok, it could be improved.
It can't be used in many services within the city train stations, our flight was delayed and arrived very late to Osaka, there was no way we could use our pass and ended up paying 4000 yen as our accommodation was in Kyoto. Otherwise is very good if you are traveling to other cities, it saves a lot of money.
Rail pass fail
Cannot be used on many services. If you want to book a seat you need to book the day before, which means youll be wasting your time at train stations.
We needed to be able to book seats on Shinkansen before we left Australia as it was to late when we arrived and spent most of our travel standing up. We paid for first class because we are older and wearing out so this was a major problem. Other than than as always the staff were great
We bought a Green pass but no seats available
We wouldnt have bought a green pass if we had have understood the restrictions, we would have bought a standard pass but that wasnt made clear, next time we will know better.
Was a disappointing situation that you have to pre book this and getting a refund is almost impossible. Due to the typhoon we only used this for one trip so was a complete waste of money and very disappointing that we could not refund it.
Paid for the fillet steak received the cheese sandwich
Bought the green carriage tickets to ensure we got seats on our trip to the World Cup football
Tried to book the tickets a we needed and told you can only book at an office in Japan
The minute we arrived in Japan we went to JR rail office to book the tickets and there were no seats available
We ended up jammed in the entry carriage with 50 other poor morons
Green Pass during Rugby World Cup - Not really effective
Due to the volume of people we could not book seats a lot of the time and the process whereby you had to go to a JR travel office to book the seat was also a problem due to long queues. I could see how it would be a good option normally though it would be great if you could book online and do it before you got to Japan.
Off 10 hour flight had to wait over 1 hour for JP Rail pass Narita airport to Tokyo Ticket.
Was so tired did not order next trip.....2 days later waiting 1.5 hours for other trip tickets.
Only to be told later that I had booked a seat on a cancelled train(was cancelled when I booked it--but not advised)
Waited another 1 hour to move cancelled ticket from PM to AM Ticket same day.
Only to be told later that all train that day was now cancelled (Typoon)
I do not understand why tickets/ seats can not be booked online like plane tickets ?
With Phone SMS message for cancelled trains & advice.
Service and staff exceptional - value for money poor.
Trains run on time which is great. Very long delays to get tickets and often sold out so pre-paid green pass was a waste of money. Staff very helpful and courteous- the best! I think Olympics will be a huge issue for JR.
Questions & Answers
If I place the order today, can you guarantee we can receive it by Thursday the latest? We are leaving at Friday morning.
Get an answer from our members and Japan Rail Pass Now representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.