after sale service
very poor after sale service from jarvis subaru,bought a used jeep lardo car had faults still trying to get them to fix it,sorry cannot recommend.
Appalling customer service
Cleaner was great, however customer service is appalling! Can’t get through on the phone, they never return calls after leaving numerous messages and emails. App doesn’t work. Very poor communication!
Great service, including out of warranty help
Always great service - Jarvis Subaru has twice fixed vehicle problems after expiration of warranty at no cost or at significantly reduced rate.
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Jarvis Isuzu - Sales brillant - let down by service department
Dealt with Fab at Jarvis Isuzu in Angaston. Great guy who made doing the deal really easy. However when it comes to there service department - that is another story. Vehicle was damaged and we weren't told about it then because we didn't notice the damage before we left, had to argue to get repairs done. After the repair was done, they still managed to leave a sensor unclipped and swinging by the wiring harness. Also got overcharged for a 10,000km service and actually believe they charged us for the wrong service but they have denied this all along, but after much discussion they did agree to refund about 1/3 of what they charged us.
Great customer service/great car/great waiting areas
I finally traded in the 20+ year old car for a brand new Corolla Ascent hatchback which has more bells and whistles than I will ever use. The service I received from everyone from the salesman through to the service people was excellent. When I take my car in for a service someone is there to greet me almost straight away, you can drive your car right up to the concierge for drop off. They have a great waiting area which has TV, WiFi, help yourself free coffee, cold drinks, biscuits. The workshop area is clean and they are always respectful to...the customer and the car. My car always comes back cleaner than it went it. The car has always been ready when they said it would. From my experience I would thoroughly recommend their after sales service. Reliable, courteous, clean premises, great waiting area
Questions & Answers
Every time I take my car to get serviced at Jarvis they try to upsell me with extras that are expensive and I have a feeling are unnecessary. I know I am obligated to return for the service but what about all the extras?
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