due to health problems I was forced to downsize my vehicle. I purchased my vehicle (for work) from Jarvis in December and my vehicle has spent more time in there workshops than on the road. Terrible customer service. My van has gone from one workshop to another, Jarvis Norwood know myself and my van very well and yet I have had one service department employee try and charge me for parts and labour (van still under warranty) and they don't communicate with each other either because I have had my van booked in for work a couple of times but the i...ndividual failed to put it in the diary. Thanks to Jarvis I'm surprised I still have a job. Hillcrest Jarvis failed to tell me from the beginning, that for the make and model of my van, that they don't have the necessary tools to work on it (3rd visit I was told this).
Sales and service sloppy
Sale at Kensington was sloppy, but the service dept has been the real problem. Have to ask several times for updates to made to sat nav, ladies at the service phone line are frosty, Kensington never answer the phone and take over a day to call you back. I have made a complaint to Subaru Australia and finally decided to swap service to Eblen. I love Subaru cars; Jarvis dose not do any justice to the brand in South Australia.
Service Department Totally Suck
The vehicle sales are mediocre leaving a lot to be desired followed by the sale of junk insurance sales that I felt compelled to purchase but the service department are totally untrustworthy.
My vehicle was serviced and i was overcharged for the service. The sump plug was stripped during the service and released to me with an oil leak.
The RAA after checking the problem informed me to not drive the vehicle because the sump plug could drop out on the road at any time.
This was repaired by the local mechanic.
It is obvious that Jarvis service department has no quality control measures or supervision of service staff in place and all the service area can do with service training.
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Questions & Answers
Every time I take my car to get serviced at Jarvis they try to upsell me with extras that are expensive and I have a feeling are unnecessary. I know I am obligated to return for the service but what about all the extras?
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