Jarvis QLD, Brisbane

I booked a one off cleaning service for last week. The booking was cancelled twice, and then rescheduled for Friday 3pm. At 3:30pm I get a call from the cleaner saying she can’t find the building. I don’t know what to say other than look it up on Google maps? It’s a giant complex on a well signed and lit street. I sent a text with instructions on where to park and where to find the keys, but the cleaner keeps calling me saying she doesn’t know where to park. I explain it over and over again, with no success. The cleaner left and I get a call fr...

I asked for an experienced cleaner for my property. This was not the case. My experience with their service is as follows:
Cleaner did not clean above head height
Mirrors were smudgy
Kitchen appliances e.g dishwasher/microwave/rangehood were not cleaned
Glass tall cabinets in kitchen not cleaned
Floor mopping was very saturated on timber floors
Cleaner only arrived in Australia 3months ago
All cleaning jobs are organised out of Melbourne and not locally in Brisbane
Overall I was very unimpressed with the lack of timely communication and quality of cleaner.
I would not recommend this cleaning service.

I was pick up job and then cancel it Their policies said we have the right to cancel no more than 3 times per month to avoids cancellation fee at 50$. Then I was cancel it as per policies. They was call me and rude to me on phone . Raise his voice up to me and send text message they will charge me 50$ .goodluck on me.I do understand sometimes inconsistency pay rate make people feel uncomfortable to work with then. I am a female while I have to tolerate to get guy yelling at me on phone if I prefer to cancel in advance.Once they want you pick up...

Booked this service for a fortnightly clean. Guy did a clean the first week - decent job. Next time the service cancelled, saying he had quit. OK, it happens. The time I had scheduled worked with my work roster. Next person they arranged - got a text day before saying they would be there at a completely different time which didn't suit. So, a second cancel. Then a third cancel saying they had no cleaners. I'd given up by then, anyway. But, they did ask for a review, so here it is.

I met the cleaner on their first visit and gave them a key ready for ongoing visits as advised to do by Jarvis. I also showed the cleaner where my cat was hiding in the bottom of the wardrobe and said it was fine to close it to clean the mirror but to remember to reopen it. I cam home to find my cat shut in the wardrobe. They also didn't vacuum the space between the couch and arm chair or under my desk. It's a 1 bedroom apartment and they had 2 hours to clean. It's been 2 weeks and my key has not been returned to me despite repeated requests

Gave rating after work based on time and effort a single person spent doing cleaning work. But day after day when happened to reach places that are bit out of direct sight, came to understand that the person left lot of work undone even after they were being requested to do. Wanted to ignore but couldn't as there was lot of such work, and that i trusted them to deliver without detailed or continuous supervision, now i have to do that with a situation of having little baby at home. May be an Uber driver should not have been entrusted with clean...

Asked to confirm if the cleaner was coming, no confirmation, cleaner did not come. They finally messaged 2 hours after the cleaner was scheduled - to asking to rate their services.

3 x's cleaners cancelled, promised to replace , sort , nothing, complain to manageress Kate, who was great , though unfortunately damage done, I would certainly not use. The original customer service did not care

Booked a 2 hour house cleaning service for a weeks time and on the day of the service I received a text saying the cleaner had car trouble and won’t make the scheduled clean. I asked if I could book it in the following day and they said yes. Again, on the the second attempt, received a text on the day saying they can’t find a cleaner. So waited for over a week, two scheduled services and two no-shows.

I couldn’t comment on their actual cleaning service because they never showed up! Cancelling at the last minute TWICE and not being able to rebook for a week. Completely unreliable.

Nothing is too much trouble! Cleaning is too class and Jason is always very prompt and helpful with suggestions. I would definitely recommend Jarvis for all your household cleaning needs!

My house was exactly the same as before I was embarrassed as I was having a house inspection that day I’ve tried to contact them by phone and emails so to safely say I’ve lost my hard earned cash for nothing.

My cleaner was wonderful as always. Listened to feedback and did extra jobs. Nicest guy ever also. I am very happy using this service. I would recommend. Thank you. Melody

Lovely to see the house cleaned properly on a regular basis. Jarvis always respond quick and follow up. The service is through, quick and efficient. Plus the price is reasonable.

We booked a cleaner Romeo Garcia through Jarvis and he didn't do most of the things that were requested. He cleaned the outside of the toilet but not the inside. He didn't even enter one of the rooms we needed cleaning at all (as confirmed by the baby camera). He left after 90 minutes but charged us 3 hours. Completely fraudulent behaviour. Jarvis have been unresponsive and if they don't resolve this it will go to the ACCC.