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Jarvis QLD, Brisbane
GemSouth East Queensland, QLD
First time hiring a housecleaning!
Loved my first house clean, completely flawless finish of my floors bathrooms, with the added touch of dusting and cleaning the kitchen. So happy with the friendly on time service
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Appalling
The most appalling service and communication I have ever come across. Did not attend, did not communicate, had no idea of the details, received texts from strangers confirming times in the middle of the night. Don't use them.
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BelindaSouth East Queensland, QLD
- 2 reviews
Very happy
I had Janette come to clean for 4 hours before the sale of my house. She was fabulous and efficient with a good eye for detail. Happy with the results
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A company with questionable ethics & practices.
You approach these people & they bombard you with texts & emails & can't wait to answer your phone call. Once things go pear-shaped, no-one will answer their phone; you have to send an email outlining the problem. There will then be profuse email apologies offering another service at an even cheaper price & so the problems continue if you are foolish enough to book them again. Insist on paying by bank transfer rather than giving them your credit card details.
I booked 2 cleaners for a total of 5 hours' cleaning. The night before I was advi...Read more
sed that 1 cleaner would arrive at 7am & the other at 8am. This was not ideal but I agreed to accept the situation for that day only & made that clear. The 1st cleaner turned up without any cleaning materials; the 2nd cleaner did not materialise. Various phone calls to Jarvis went unanswered. Someone from Jarvis eventually rang me back & said that the "2nd cleaner would be here in 15 mins with cleaning materials". I am still waiting for that 2nd cleaner to turn up. The 1st cleaner finished her 2.5 hours & (thankfully) after a discussion with me was happy to keep cleaning for the full 5 hours. Prior to this, a Jarvis employee called the 1st cleaner & asked her to finish her work early, sneak out of the house & not tell me. A follow-up call from "my personal butler"(!) at Melbourne HQ indicated that I had only ever had one cleaner booked. Nonsense! I had also specifically requested they bring their own cleaning materials which didn't happen. Communication with the company is difficult & frustrating due to the sales team members you originally speak to not answering their phones & the "formula" email/text messages which fail to address your specific issues. Jarvis presents as an unprofessional company with unethical practices. My experience bears this out.Similar opinion? Write a review on ProductReview.com.au!
Suzanne D.South East Queensland, QLD
AVOID AT ALL COSTS
I recently engaged Jarvis and have had an appalling experience. In summary, our cleaner accepted our job at three hours a week but after one clean complained that the hours weren’t enough to make it worth his while and he wanted more if he was going to continue. When we didn’t agree to increase the hours, he subsequently lied about the amount of hours worked (even though we were working from home at the time!) and then refused to return our key when we terminated his services. We have also since discovered he broke our vacuum cleaner.
I have tr...Read more
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Very good experience, staff friendly
I had a cleaning service after pest control and it was amazing. The staff helped me clean beautiful and it was very great. It there’s any chance again I will definitely find this company.
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PominBrissiSouth East Queensland, QLD
Excellent cleaning service
Service was great! Georgina was fantastic and so friendly. My unit is so clean and looks amazing! I look forward to this being a regular service. Thanks so much! Highly recommended.
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PaulaSouth East Queensland, QLD
Incredible and Efficient Clean
Jarvis' customer service is incredible - they communicate very well and clearly with their customers. The person who did the clean, cleaned my apartment to the highest of standards. I was very impressed.
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Good clean
I’ve always wanted to have a cleaner but wasn’t sure who to get and was worried it’ll be too expensive. It’s nice to have a clean and tidier home all the time.
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PennySouth East Queensland, QLD
Experience showed through
We have just had our first clean by Jarvis. After having 1 other cleaner previously through a different company, I was worried that Jarvis would not be up to standard. How wrong was I? I am super happy with clean and now wondering why I put it off for so long. AMAZING thank you
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PaulSouth East Queensland, QLD
Very good service
Have used Jarvis three times now and have been very happy with the service provided on each occasion. My cleaner was running late today but had the courtesy to call me in advance. Would recommend using them if you’re looking for a cleaner in Brisbane
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GavinSouth East Queensland, QLD
Great Cleaning Service
Jarvis Home Services has great communication and found us an excellent cleaner. Our cleaner arrived as scheduled, was polite and professional, and got through more work than what we expected.
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Penny HallSouth East Queensland, QLD
Brilliant clean as always
We are having fortnightly cleans and it’s brilliant - punctual, spotless and very friendly! We couldn’t recommend them more highly. The Jarvis team are all helpful and responsive whenever you need them. Thank you
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So easy and quality clean
We started with Jarvis after our long term cleaner left us. A quick call back and we were on our way. Very accomodating to our needs(specific day and time) and can put on hold or reschedule with a text or email. Weekly reminders are sent and an invoice straight after payment via direct debit (so easy) We were sent Deb and from the start you could see she took pride in her work, and happy to focus on different areas as required. We are very happy
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TanyaSouth East Queensland, QLD
Excellent service
After a few initial minor issues, and feedback given, our second clean with the same cleaner was 5 star. She took on board our feedback and acted on it. Jarvis were great in finding us just the right person.
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C.MillardSouth East Queensland, QLD
Scammers
I booked but they didn’t turn up & I tried to contact them but phone has been disconnected. Now they are trying to charge me for a service they did not provide.
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Jarvis user scammedSouth East Queensland, QLD
Stay away!!!! Jarvis is scammers!
Had one clean done the next day they have deducted $400 from my account!!! Unable to log into the App and no reply or contact!
I have no means of getting my money back.
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Felixbrisbane
- 2 reviews
- 3 likes
Awesome service
Jarvis is great. I recommend them highly. Very flexible, very quick, excellent service, friendly, very tidy I can't praise their services enough. They also always remind me that they are coming which is great.
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Quick and professional service
I wouldn't use anyone else. Sonia was the Best xx xx xx xx xx xx ccc. Xxx bbbb mmmm vcc gggvv bhjj bvvcv bbbb nhnn nnnn nnnnn nnn nnn nn
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Elle JAU
Never actually got as far as the cleaning
I have no idea how this organisation goes cleaning a house because we never got to that point. The first time, they were booked to come, and cancelled half an hour prior because the cleaner had apparently called out sick. Fine, reschedule for the next day, but I was already a bit irked because their communication had been poor and they had never sent me the invoice that I needed to pay as they said they would. The following day, they had told me the booking was confirmed, but hadn't sent me either the name of the cleaner as they had said they w...Read more
ould, nor the invoice as they again said they would. I tried to call them on THREE different phone numbers (a 1300 number, a mobile and a Melbourne number) over the course of the whole day with absolutely no luck and calls just ringing out. Finally I got a call back late in the day (after it was too late to book someone else) and they admitted that no one was allocated and they couldn't guarantee that anyone would show up - so I just cancelled. I wasted so much time on this. Save yourself the trouble, there are other reliable cleaners out there.Similar opinion? Write a review on ProductReview.com.au!
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