The first time I used Jarvis cleaning for my fathers home they were amazing. They had a cleaner there on time and the price was a fare price. I rebooked the cleaner for a second service .... but they did not show up and we were advised later that day the cleaner was sick. I rebooked for a third time... again no show and same excuse..... I tried to give them the benefit of the doubt so I tried one more time..... again no show. This company comes across as it is very professional but it is not. Very disappointed in them and would not recommend this company to anyone.

So the first time
-One day the cleaner just didn't show up then they said that the cleaner was 'sick' even though they told me the day before that they had a private job the day before (and tried to rearrange the time)
-One cleaner didn't even clean my apartment just rearranged my furniture- so had to get another cleaner in to fix the issue. That same cleaner broke my vacuum and didn't even tell me.
-The company still have not replaced my vacuum so I told them to make sure the next cleaner brings their own vacuum and he rocked up 35 minutes l...

Well, where do I start. I never actually write reviews about companies, but i felt so compelled to do so, because their service is so bad.

You spend an hour on the phone waiting in a queue. Then you eventually get a hold of someone, who gets it very hard to understand basic English.

Then they assign someone to the clean, that turns up late.
The house clean was incorrectly quoted, so halfway through the clean, they are looking for more $$.

I agree on the spot, in order to get the job completed.

The real estate agent then wants are clean, as there are many areas not cleaned correctly....

The most appalling service and communication I have ever come across. Did not attend, did not communicate, had no idea of the details, received texts from strangers confirming times in the middle of the night. Don't use them.

I have had my booking cancelled every week since December 2020 on the morning of my visits, creating extreme inconvenience. on other occasions there was no communication and No-shows for my scheduled service. The excuse every single time was that they did not have cleaners or cleaners were sick.

You approach these people & they bombard you with texts & emails & can't wait to answer your phone call. Once things go pear-shaped, no-one will answer their phone; you have to send an email outlining the problem. There will then be profuse email apologies offering another service at an even cheaper price & so the problems continue if you are foolish enough to book them again. Insist on paying by bank transfer rather than giving them your credit card details.

I booked 2 cleaners for a total of 5 hours' cleaning. The night before I was advi...

I had them booked for last week and they cancelled at 10.3ppm the night before. I then booked them for this week at 14.20 and got a phone call at 12.15 to say that they won't be able to come in. Would not recommend.

We booked a service two weeks in advance and the cleaner never showed up. We rescheduled for two days later and received an email at 10pm that they were cancelling. There is no number to call, so we waited for half a day for a no show and then made the huge mistake of giving the company another chance. Appalling.

I recently engaged Jarvis and have had an appalling experience. In summary, our cleaner accepted our job at three hours a week but after one clean complained that the hours weren’t enough to make it worth his while and he wanted more if he was going to continue. When we didn’t agree to increase the hours, he subsequently lied about the amount of hours worked (even though we were working from home at the time!) and then refused to return our key when we terminated his services. We have also since discovered he broke our vacuum cleaner.
I have tr...

Vaccumed only. Didn't touch the bathroom, not a great job on mopping ( had to re do immediately)
Disappointed as didn't feel like enough was done in the designated time frame here.

Booked a first clean, took time off work to be home to do the first meet of the cleaner. The clean was booked at 10am, the cleaner was a no show, and there was no communication from the company that she wasn’t coming. I waited around until 2pm and then gave up waiting.

Booked a cleaner (‘butler’) through Jarvis and was confirmed. Butler never showed up and was informed 40minutes after the appointment time that they weren’t worked due to personal reasons - I had also tried to get in contact via phone with a representative for over 30minutes and was not able to get through.

A replacement cleaner was not able to be found for that day which was crucial. The cleaner who was assigned to me used my privileged data obtained through Jarvis to contact me privately to tell me of a pay dispute happening and was no long...

Had one good cleaner assigned who had to leave after a few months. Unfortunately this was then followed by complete lack of any communication about efforts to try and replace her. Despite multiple efforts on my part to contact Jarvis and rearrange a day it was always met with ‘we will have a cleaner for you’ despite nearly 6 weeks of anybody failing to show up. Terrible customer service and frustrating communication. Take your business elsewhere!

Cleaner called in sick. Company never answered my calls as I attempted to reschedule.

Terrible customer service, and I have reason to believe that their phone line is intentionally leaves customers with issues waiting.

I don’t know why they got so many good reviews when butler don’t turn up all the time at a very last minutes. The first time someone contact me 30 mins before my scheduled time and tell me my butler is sick and not able to come. Rescheduled me to the following week and no one come again and no one call on the day. Company asked for another chance and promise someone with definitely come for cleaning within that week. Finally, butler come and do a good work. Then I asked them to come regularly. But then, no show again on the scheduled date, Call me 15 mins before the scheduled time and say he is sick again….

I booked but they didn’t turn up & I tried to contact them but phone has been disconnected. Now they are trying to charge me for a service they did not provide.

Had one clean done the next day they have deducted $400 from my account!!! Unable to log into the App and no reply or contact!
I have no means of getting my money back.

Didn't show up, won't answer phone or return emails. I have tried calling and emailing several times and they will not return my communications. I don't recommend them. Use someone else.

I had worst experience with Jarvis. Either they over promise or clearly not having enough cleaners to send. Two times they cancelled the visit and kept postponing the same. They call you to get new business but won’t bother once you sign up.

a million issues, but summarised with the nanny-cam... cleaner turned it to point at the wall as soon as we left the house (and it was still pointing at wall when we got back), audio reveals the TV came on the moment the door closed behind us and was switched off about 10 min before we came home... as a real bonus, the shower is somehow dirtier now than it was before the cleaner arrived, is he a waffle stomped? seriously - avoid at all costs