Terrible clean, shocking communication
I hired 2 cleaners to do a deep clean for 3 hrs, so 6hrs of cleaning labour.
An hour before the appointment I received a message from Jarvis saying one cleaner had cancelled and so my booking was placed on hold. Multiple attempts to call them and no response. The cleaners turned up anyway and it was all very confusing. I've come home from work and for a deep clean, it was not what was expected.
Oven not cleaned, window sills not wiped, skirtings not dusted, cupboards not wiped out, bathroom half mopped. Basically everything I expected of a 6 hour deep clean not done.
And have paid $300 for the privilege.
Very very disappointed.
Waste of Time
A total waste of time. These guys are nothing more than an outsource business. They don’t even have any real contact with the cleaners. First of all sent us a cleaner who had never cleaned. There is clearly no checking done of the cleaners. Then sent us a cleaner that lived over an hour a way - well that was never going to work for the cleaner, who seemed to think we should pay for travel time. The Jarvis person who took my call had a rooster crowing in the background. The clean itself was average, but the cleaner also wanted to do a deal where...by we paid her direct and when she found out how much we were paying Jarvis (which was only $30 more than she received) she wasn’t really interested. Also the cleaner felt we should pay for her lunch and morning tea breaks. All up paid for 7hrs - actually got 5hrs maybe of actual cleaning. Also I think she stole our bucket and broke the mop because she didn’t like it. Never deal with an agency again.
Another shoddy cleaning company
I was optimistic having been referred by a friend but they must have got lucky with their cleaner. Poor poor job. I had to redo the clean and mop because the standard was so low and the floors hadn’t even been mopped! Will not be using again
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Cleaner was a lovely young lady but clearly not an experienced cleaner at all. She got very little done (bathroom, kitchen and dry mopping a wooden lounge room floor) in 3 hours. I paid for several more visits to give her a chance to improve but the service was worse. She would be hours late for every visit and one time sent me a text message at 3am which I thought was unprofessional.
The company also offered a free hour for my first clean and then a $20 voucher if I gave them a review. Neither eventuated. I am a soon so felt awful cancelling but it's such a waste of money (that I can't afford to waste!)
Jarvis Cleaner damaged Property. Still waiting to be rectified. Subsequent contact from Jarvis made.
The Cleaner on the first Job unfortunately damaged my property.
Jarvis contacted me today to let me know that the Insurance Assessor has been away on leave, hence the small delay in subsequent from initial contact.
They also asked for feedback on the process to which I recommended more regular communication and updates with Customers (preferably via email also).
I will await follow up on Friday and hopefully have the opportunity to fully amend reviews when rectified.
Something doesnt feel legit about this company
I cancelled the job with this company as it sounded dodgy from the get go. The phone call is from offshore and it took 20 minutes to book in 2 simple jobs and even then she couldn't get the dates right and called me back to confirm dates again, she also asked me to provide cleaning materials i.e vacuum and mop (sounds like its cheap for a reason). They also cold call you before youve even expressed an interest and bombard you with texts but when you call them they dont pick up. She also tried to sell an ongoing service when i hadnt even had one job from them. I could see that they probably wouldn't show up and all their reviews seemed fake so i cancelled. Judging by what im reading im glad i did.
Questions & Answers
How much to is for 2 hours on forthrightly basis? If I am contract can I cancel anytime without penalty? Also like to try cleaners first before commuting? Area Mitcham Victoria.
Worst company ever.
I wish there is 0 star so i could use it. I change my plans so the cleaner can come on that day.
I received a call one hour before her schedule that they need to reschedule a cleaner for next week.
I don't recommend them.
A cleaner was supposed to be here at 2pm to clean my house for 2 hours. Someone called back eventually and advised that a cleaner was allocated and they would get someone to call me back. 2 hours later, still waiting!! Cleaning needed to done today. Not a good first impression, when I was looking for a regular clean.
I’m sorry to hear that. The person that was assigned to my home came earlier and finished earlier. They were here for about 3 hours. I was very impressed with the cleaning. Maybe give them another chance.
Still waiting to be contacted. Tried calling, emailing and messaging! Nothing!
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