Gd comms & Satisfactory Cleaning
After a shaky start, with cancellations, time and day changes or the cleaner turning up two hrs late, we now seem to have settled into a smooth routine, where our designated cleaner arrives reasonably punctually every second Monday morning at the appointed time of 10.00am.
Our cleaner is a friendly, hardworking and obliging gent who generally does an acceptable job of cleaning our standard-size, two-bedroom apartment. He brings his own vacuum cleaner and cleaning materials, which is a help, and he is more than happy to do whatever special ext...ra tasks I ask for. I’m paying for two hours, but he usually finishes cleaning in 1.5 hours; although I can’t really complain about that, as he does everything that he is supposed to do, and he won’t leave until the job is complete. Jarvis is excellent at communications. You will generally receive at least two or three texts and emails the day before, just to remind you that the cleaner is due to come the next day. After the clean, you’ll get a few more comms asking for feedback and confirming the date of the next clean. Overall, I’m happy with this service, although I feel that for a second-tier city like Brisbane, with a lower cost of living than Sydney or Melbourne, $78 for cleaning a two bedroom apartment is a bit steep, considering that we paid only $60 for the same job in Sydney, (albeit directly with the cleaner). As a sweetener, though, for signing on, Jarvis will give you two free cleans
We’ve had struggles with consistency and availability, but the latest cleaner was top notch. I think the company is maturing. I will stick with them to see if it stabilises.
OK for price
Our cleaner was respectful and friendly however they seemed inexperienced as they did not vacuum properly leaving pieces behind and did not vacuum all areas. Our cleaner also did not follow instructions to dust furnishings.
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It's an okay service
The service is not amazing, but it's okay, what I expected for the price. The cleaning job had some flaws like not sweeping the floor properly, not putting things back in their place, or pegging the washing outside while it's raining. At the beginning we had the problem of the cleaner not showing up which was annoying, but the customer service has always been very responsive.
Questions & Answers
How much to is for 2 hours on forthrightly basis? If I am contract can I cancel anytime without penalty? Also like to try cleaners first before commuting? Area Mitcham Victoria.
Worst company ever.
I wish there is 0 star so i could use it. I change my plans so the cleaner can come on that day.
I received a call one hour before her schedule that they need to reschedule a cleaner for next week.
I don't recommend them.
A cleaner was supposed to be here at 2pm to clean my house for 2 hours. Someone called back eventually and advised that a cleaner was allocated and they would get someone to call me back. 2 hours later, still waiting!! Cleaning needed to done today. Not a good first impression, when I was looking for a regular clean.
I’m sorry to hear that. The person that was assigned to my home came earlier and finished earlier. They were here for about 3 hours. I was very impressed with the cleaning. Maybe give them another chance.
Still waiting to be contacted. Tried calling, emailing and messaging! Nothing!
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