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JAX Tyres

JAX Tyres

3.5 from 529 reviews · View Statistics
See the Best Vehicle Accessories, Parts & Tyre Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.0 (107)
  • Return Claim MadeYes · No (121)
  • Customer Service
    3.7 (112)
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  • Verified

Dodgy as!!

published

They charge for parts that haven't been used, and for things that weren't done. The parts are noticbly not new or replaced.

Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationSutherland
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
david
davidSydney
  • 5 reviews
  • 23 likes

Not happy

published

Went to my local Jax tyres to get two new tyres on my 20" rims, they where 1 year old and not even scratched but then after the job was done I found a chunk in one of my rims, when I took it back the man I was dealing with claimed it couldn't be them as there was red paint on the part that was damaged and all their tools and equipement where black to prevent leaving marks so I left and as I was leaving I looked into the workshop to see bright red hoists, the same red as the paint left on my rim, seemed very obvious that they had damaged my rim and denied i couldnt be bothered arguing about it beacuse i know it would ve a waste of time but it i think its safe to say I won't ever go back again.

Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMarsden park
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi David,
We have attempted to contact you multiple times in regards to this matter however, have been unsuccessful. Please feel free to call our store on (02) 7209 2996
We hope to hear from you soon.
Thanks, the JAX team

david.bernardo.39
david.bernardo.39Palmerston 2913, ACT
  • 4 reviews
  • 3 likes

Great Team - thank you for the confidence

published

Took my Stinger in for a service. I refused to take it to a Kia dealer because of experiences with my other vehicle. Im so grateful to have an honest and clean service with Jax. I've often recommended Jax Mitchell to my friends and will continue to support them in this way. Ill also be recommending them for other Stinger owners in Canberra who don't trust the dealers. Thanks again!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMitchell, ACT
Neil S.
Neil S.
  • 2 reviews

Mixed Feelings

published

Have been to Jax on a few occasions over the last 5 to 6 years. Service usually very good with no issue.

This time not only failed to replace the valves they installed nearly 4 years ago which resulted in a flat tyre, but then instructed my daughter to drive it back on a flat front because she was only about 1.5k away.

I simply cant believe any responsible business would offer that advice to a young driver. I have to rate the service as bad because it was good up to the end which resulted in stress and high risk for my daughter.
If you just replaced the valves this review would have been very positive.

Anyhow its such a shame but will now seriously need to rethink our suppliers of tyres.

Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationMitchelton, Brisbane
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
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Mark L.
Mark L.Hunter Region, NSW
  • Verified

Incompetent at alignment for Alfa Romeo 147 performance alignment

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNewcastle NSW
Warwick M.
Warwick M.Western District, VIC
  • 2 reviews

Exceptional and honest service

published

Purchased new set of tires and headlight restore. Headlight restoration was not up to mine or their standard due to being to far gone so I was refunded the cost with no hassle. Good honest service, highly recommend

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWarrnambool VIC
  • Verified

Wouldn't replace part they broke!

published

Took our Toyota Prado into the Bundaberg store for 4 new tyres and brake pads the day before we went on a camping trip. The next day we could hear a noise in the front drivers wheel. Upon a closer inspection we found a clip rattling around in the wheel centre cap. After taking a closer look at the cap i could see that 4 out of the 6 clips had been freshly broken. I took the cap back into them when we got home to be told that they will only glue the cap back on and this is what they always do if they break them. So after spendin over $1400 the best they offered to do was glue on something that they broke, and i had to spend $56 on a new one out of my own pocket. Will never be going back there ever again. Nice way to treat your customers.

Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBundaberg
warren s.
warren s.Hunter Region, NSW

exceptional product and service

published

The Hancock tyres supplied and fitted by Jax Tyres Newcastle has improved the handling of my car instantly. the pay for 3 and get 4 tyres deal makes the purchase very reasonable.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationNewcastle NSW
jmk
jmk
  • 11 reviews
  • 10 likes

Blotted their copy book

published

Having been a good customer of Jax Yeerongpilly for many years. I put up with their old crappy waiting room and facilities because I got a good price.
I had a really bad experience at their new premises a few weeks ago and went to Bob Jane and got polite and great service. They've lost me as a customer I'm afraid.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMorooka
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
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Stuart
StuartWide Bay-Burnett, QLD

Jax Bundaberg- Numerous issues

published
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBundaberg qld
Warren F.
Warren F.Hunter Region, NSW
  • 4 reviews
  • 2 likes

Exceptional service, knowledge and great brands

published

Hi, I needed new tyres, and as usual did a ring around, have been to Jax before, but my usual store couldn't help me with a deal, that albeit expired in two days, "oh vnt get those tyres for two days and the deal will expire tomorrow.

Rang another Jax store, Glendale, couldn't have been more helpful, did the deal, even though I wasn't getting them fitted toll they arrived from Sydney, covid and all that, they said didn't matter, ordered, got four for price of three, happy days.

If you are looking for tyres in the Newcastle area, Jax tyres at Glendale, they will look after you

Will be back for more when needed.

Exceptional

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationGlendale nsw
capa
capaGreater Melbourne (Outer), VIC
  • 5 reviews

Fast, good response, very polite and friendly!

published

Tyres on my 2017 CX-5 had finally perished! But I thought I could leave it till next month as Bills are mounting this month. Unfortunately one of tyre had puncture!!! I fixed it with emergency kit but I know it is not safe and only temporally fix. And Not worth fixing again. I phone them on Thursday and Friday tyres were fitted! Very very happy! Social thanks to Maria and team!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationEpping, Victoria
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Excellent easy to use

published

Was very easy to locate and was very happy with service, very quick. Would go back to this store again.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMackay 4740
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Rami.H
Rami.H Sydney, NSW
  • Verified

Good advice and prices very acceptable with really good service .

published

I changed my tyres and brakes with wheel alignment and they gave me really good price to do all this jobs I actually saved money and my car drive 100% drive better then before .
The service was really good they test my car before and after which a lot busy shops they don't do it.
The advice was really helpfull they worked arround my budget and the quality that I want .
Defenitle I will be back .
Cheers.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationBankstown, Sydney, Nsw
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
Sue C
Sue CSouth East Queensland, QLD
  • 6 reviews
  • 4 likes

MyJax Platinum - After sale warranty program - buyer beware.

published

Bought 4 new tyres from Jax Tyres & Auto based on their after sales warranty program - Platinum Plus program. However 8 weeks of emails and phone calls I am still waiting for my service vouchers. Jax claim the delay is due to technical problems. My wife had the same problem with receiving her Platinum Plus service vouchers when she purchased new tyres from Jax . Same excuses but the situation was finally rectified after some moths of back and forth communication when they sent her vouchers manually.
We will never buy tyres from Jax again. Bad experience, almost misleading advertising when you have to constantly chase them up for the service vouchers.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationFlinders Parade, North Lakes, Qld
JAX Tyres & Auto
JAX T.JAX Tyres & Auto
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Questions & Answers

noah w.
noah w.asked

if the wheel of my car is wonky 6 months after it is service can i get a refund

1 answer
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Noah, Thank you for your enquiry. Could you please inform us which store you visited, so we can forward this feedback onto them and have someone get in touch with you? Thanks, The JAX Team

Philip S.
Philip S.asked

Are you able to fit dash/rear cams

1 answer
JAX Tyres & Auto
JAX T.JAX Tyres & Auto

Hi Phillip, Thank you for getting in contact with us. Please let me know which is your nearest JAX store and I will check with them first. Thanks, The JAX Team

Barry M.
Barry M.asked

Quote for wheel Balance Holden rodeo 4 wheels 16" rims rear wheel drive.

2 answers
Tee Bags
Tee Bags

I think it was about $10 per wheel

David185
David185

I know that for my very very small wheels on my Proton Preve I was surprised to find that wheel balancing was only $8 per wheel but my tyres and wheels are significantly smaller than a Holden Rodeo

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Details

CategoryPhysical Shops and Vehicle Accessories, Parts & Tyre Shops
Type of Products OfferedTyres
Offers Fitting / ServicingYes
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