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Absolute Grubs that take advantage of woman, avoid like the plague
Rang on Monday and got a quote for $1061 for 4 x Hankook tyres for a CX8, + $79 for wheel alignment, $1140 total, booked the service and told them my wife would bring the car in, they saw a woman and thought, lets take here for a ride, charged her $1463, and extra $323 above the quoted price, the tyres were even advertised on there website at $265 each yet they still charged her $323 each +++, saw a woman and took advantage, sexist grubs, you can take the tyres back off and give me my money back.
I was bring my car to Jax Tyres for alignment. And a guy who work in there told me I need camber bolts kit which cost me 350$ including alignment.
I can’t imagine that 4 small bolts worth 280$ lol
all over you with care then NOT INTERESTED when a problem
3rd set of tyres with JAX. supposedly high end 4WD tyres suggested (BFG GOODRICH allterrains KO2). returned to store at around 40% wear with crazy noise and multiple splits in walls of tyres (non impact). staff very concerned and took photos, a week later no contact, when asked..."our engineers say its curb impact".... on all 4 tyres???? no rim damage, no cuts just fractures in the "tri guard" walls.
Also BFG had a special at the time offering free swag if set of 4 purchased.... OH, not applicable with the great price they gave me so don't try to claim..($1400.00 sale)... did you give the swag to your kids?
Will go elsewhere for next set as will my entire family and friends. Plenty of choice in Geelong.
Faulty tyre & service/Poor customer service
Will never use again, got a new tyre on the 28th December 2019 from Singleton, while [name removed] was trying to remove the old tyre of the rim the machine was playing up and you can see he was getting frustrated with the machine. Got the new tyre put on the rim we drive home which is about 6 hrs away and the next morning noticed the beading out of the tyre and the tyre pressure down. Contacted [name removed] on the Monday regarding the tyre and what a joke told me to bring it back. Sent a photo to his mobile. Showed the tyre to our tyre sh...op in town and he said dont drive the car to far and get a new tyre quickly so I asked how far is too far and he said dont go out of town with it like that. I contacted [name removed] and he wants me to bring it back to him. I have asked for [name removed] at Jax to pay the $185 to the tyre place where Im getting it replaced and [name removed] wont until he get's the tyre back and the tyre manufacture says it is faulty. Not happy at all, he is now trying to say that we have taken the tyre off or we could have done something to the tyre. Poor customer service now going to take this matter to fair trading. Even my boss who is a mechanic and owns a mechanical workshop, does wheel alignments has said its been damaged by the person who put the tyre on the rim. My husband had to take a week off work because he works in Melbourne and he could not drive the car and nothing in our small town is open until the 6th January 2020. This is also been added in our claim to fair trading.
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Three visits and the car has never made so much racket
I had work done on my vehicle. The work while done quickly didn't make the tyres balance correctly. Returned a second time, but was told it wasn't worth doing. Uh huh!
I emailed the store and explained my situation. Waited seven days and still no reply.
Just after the second visit, I had some serious work done on the front suspension. One new strut, new tie-rod ends and ball joints. New rubber boots on the steering rack arm.
Contacted head office, and made my situation known to them. The next day I got a call from the manager to bring t...he vehicle in. And it's my opinion that the manager has cracked the "Tom Tits" for getting chewed out by who ever he answers to. Took it in. They had another shot at it and it improved it a lot, but still has vibration at over 95 ks. Anyway, on my drive home I became aware of a dull rattle in the front end on both sides. Left side more pronounced that the right. And after about three weeks, it has developed into a most noticeable, and uncomfortable noise. It strikes me as most "coincidental" that after having had some $750 worth of work done on the front end, and was going very nicely (and quietly) until the third vist to JAX.
Jax Kwinana - extremely good service and prices
Angelo is a great guy, really helpful. I bought four new tyres under the Jax Platinum Care program at a different store on the east coast before moving to Perth. These tyres have worn excessively. Angelo has been a true gentleman and a pleasure to deal with to help me try and sort this issue out, despite the initial purchase being made on the other side of the country. I have now bought four new Michelin tyres for my second car from him, and I’m about to buy another two tyres for my third car. Jax Kwinana is quite a new store - I hope to see Angelo succeed. It is a bit out of my way, but I will keep going back because he has done the right thing by me in trying to sort out the issue with tyres purchased at a store in another state.
JAX Tyres Fairy Meadow - Low Prices and Excellent Service for nearly 20 Years
I have had a number of cars over the years and have had all tyres, wheel alignments, brake servicing and registration inspections (excluding warranty issues) carried out at JAX Tyres Fairy Meadow without any problem. These have included my own cars, my wife's cars and my two son's cars, while they lived at home.
I have found the owner, managers and staff to be particularly helpful and courteous, with the work always carried out to a high standard, and have never had to go back to have any substandard work or problem corrected.
In fact, I pur...chased a set of performance tyres for my car and after 20,000 km, the steel belt had started to delaminate from the tyre body, causing an unusual vibration. JAX staff identified the problem also developing in another tyre, and recommended I change them immediately for safety reasons. They then returned both tyres to the manufacturer's distributor, and gained a prorata cash refund (50% of the purchase price) for me due to the defect. Thank you JAX Fairy Meadow! They have relocated in the last few years to newer premises across the road, with state of the art facilities for our cars and which also has a comfortable waiting area with complimentary espresso coffee, a nice touch! I strongly recommend JAX Tyres Fairy Meadow.
Over and Above Service
I contacted JAX Tyres at Caloundra QLD. and spoke to the manager to enquire about 2 tyres for my Ford Territory. He asked for the tyre and my contact details, said he would have to get them up from Brisbane and he expected them to arrive late the next day and quoted me the price, there and then, for cost of new tyres, wheel balance and wheels rotated. Later that same day he rang to notify me the tyres were at the store and when would I like to have them fitted! When I arrived at the store, the tyre fitter walked out to greet me, confirmed wha...t was to be done, then directed me inside and proceeded to start work on my car. Inside, the manager was also friendly, approachable, even informed me that I was eligible for Qantas points which I was not aware and said my car would be ready in 1 1/2 hours. Just over an hour later he rang me to advise my car was ready! On arrival, my car tyre set-up was as I requested - also all 4 wheels were cleaned and tyres blackened. The manager and the tyre fitter are to be commended for their customer service - over and above! I would recommend Caloundra JAX Tyres to anyone.
Questions & Answers
if the wheel of my car is wonky 6 months after it is service can i get a refund
Hi Noah, Thank you for your enquiry. Could you please inform us which store you visited, so we can forward this feedback onto them and have someone get in touch with you? Thanks, The JAX Team
Are you able to fit dash/rear cams
Hi Phillip, Thank you for getting in contact with us. Please let me know which is your nearest JAX store and I will check with them first. Thanks, The JAX Team
Quote for wheel Balance Holden rodeo 4 wheels 16" rims rear wheel drive.
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|Category||Physical Shops and Vehicle Accessories, Parts & Tyre Shops|
|Type of Products Offered||Tyres|
|Offers Fitting / Servicing||Yes|
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