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Jayco Journey

Jayco Journey Questions & Answers

All-Terrain Caravan and Pop-Top
3.0 from 48 reviews

102 questions from our users

Gerry

Gerryasked

Journey

Can you please tell me what work is carried out when you take your outback journey 19’6-2 in for it first service?
For example are the wheel bearings serviced ?
Plumbing and gas checked for correct working order ?
Fridge & aircon , lights and power all checked to be running correctly ?
What do we need to look out for as the van has hardly been used?

2 answers
Tony O'
Tony O'

It's all listed in your owner's handbook Gerry.

Gerry
Gerry

Thank you Tony

I had a couple of jayco owners tell me the wheel bearing service was not included and was extra.
This seemed strange as these are among the most used parts on a caravan or trailer.


garry

garryasked

Journey

how much trouble are they having with the remote awning and can you attach an annexe easily to it?

1 answer
Shirley
Shirley

Unable to comment on this as we have a pull-out awning, however the awning leaks where it is attached to the roof when it rains.


Swanny

Swannyasked

Journey

Could anyone tell me how they like their 2019 Jayco Journey Outback?And in particular how the new remote awning is going ?

4 answers
Shirley
Shirley

I can say one thing only
about Jayco, and that is BUYER BEWARE!!!!! We purchased a brand new Jayco Journey in 2014, and had to have the whole roof replaced due to leakage problems in 2015, which they did as it was under warranty (by the way their warranty is almost worthless, as they give you 1 year only and you might only use your van for 1 to 3. months in that year.) we are still having on going problems that Jayco refuse to fix now, but when they replaced the roof they attached the awning crooked (it being longer on one side than the other),therefore it never rolls up evenly. They say that it is wear & tear, how can that make one side longer than the other?. The new roof (pop top) does not settle down properly & we have had to have it re-seated twice (once by a Jayco Service Centre ( not done properly)& once by an independent caravan repairer.
We also have 2 stress cracks in the grey panels at the rear of the van again “wear & tear” apparently, but the van has always been kept under cover & has never been off a bitumen road. We have also had numerous other small problems that we have fixed ourselves, changing all their tyres for light truck tyres as we were informed that the ones that were on the van were inferior, they wore on one side after very limited use/time
So as I say think very carefully before you purchase a Jayco, of any sort, we are sorry that we have ours but can’t afford to change it either, so we are stuck with it, so as I said earlier “BUY BEWARE”

Chris
Chris

Owner of a new Jayco journey outback. Electric awning is great so far. Have few minor issues but u get them with any van on the first trip. Tows very well, however, dust came in around door on 300km of dirt road. Just adjusted the door catches and it all good, cheers

Tony O'
Tony O'

Suggest you contact ACCC Shirley. Not good enough and you have consumer rights which you should use.


blairf

blairfasked

Pop-Top Journey 16Ft Touring

should the roof on my 2019 journey poptop hold water it pools when van is level

1 answer
JJO17
JJO17

Hi Blair, my 2018 does the same, but no leaks as I added more silicone to all rooftop equipment.


Anne

Anneasked

Pop-Top Journey 17Ft Touring

What can a Jayco journey outback do that a tourer can’t? We will get the gas bayonet, the bike rack... neither can go off road, and it’s 300kg lighter, so what’s the limitation?

2 answers
JJO17
JJO17

Ground clearance, solar, wading depth, tougher suspension, more travel, all round better van, much nicer looking etc etc.

Anne
Anne

Thanks! I got the outback!


rex

rexasked

Journey Pop-Top

have a jayco 17.55.3 stirling pop top and shower walls have cracked how do I replace them please? My email address is aglazier6@bigpond.com

No answers

Andy

Andyasked

Journey Pop-Top

Hi can you tell me how much is the rear bumper rated for on the jayco journey outback could I put a steel bike rack and 2 bikes

1 answer
JJO17
JJO17

Hi Andy, I have done exactly that and works great. Better on the bumper than on the rear wall IMHO.


Nic

Nicasked

Journey Pop-Top

Hello! We are just about to buy a Jayco Pop top Journey and will be towing with our 2007 Pajero. Has anyone else got the same set up and can give feedback on how it tows? Thanks so much. Also we wanted to move the spare wheel to the rear but Jayco said we can’t due to wanting a cycle carrier. Has anyone else got around this? Thanks

3 answers
Neville
Neville

Hello .. we have the same setup and the ride with the Pajero (2011) Diesel is wonderful. .. wouldn't change it for the world. The only changes we have made are. A Steinbaur Diesel chip, a 3 inch exhaust and a larger fuel tank from ARB. The tank capacity was increased by 40 litres ... from the standard 88 to 128 litres and is very convenient when there are no filling stations for around 250-350 klms like the centre of Oz. We have a 2018 Journey that had a wheel carrier in the front under the "A" frame and one at the back. I cut off part of the front section of the carrier to install a toolbox on top of the "A" frame and travel with the one spare tyre at the back. I am sure you can fix the cycle carrier at the tow bar and move the spare tyre to the back. Regards. Nevillle.

Nic
Nic

Hi Neville, thanks so much for your reply that is really helpful.

Nic
Nic

Do you know what your maximum tow weight is on your Pajero Neville? Ours is 2.5t apparently and they changed to 3t in later models. Thanks


Fran V.

Fran V.asked

Journey Pop-Top

How do you access the water from the tanks when the mains water is off ?? Fran

1 answer
robert42
robert42

There is a pump switch near the water level indicater


David G.

David G.asked

Journey

Does anyone have any experiences tor report re the 2019 Jayco Journey?

4 answers
L Thomas
L Thomas

I just ordered a Jayco Journey Outback 19.6.2 , previously had a Jayco outback camper ,no issues very happy so hoping this continues :)

Lyndy P.
Lyndy P.

We are awaiting delivery of our new Jayco Journey 19.6.2.This is our 4th Jayco and have never had any problems.

Tony O'
Tony O'

Have a 19.6.2 Journey, 2018 picked up new October 2018. We may be the unlucky ones but many problems. Complete new front fibreglass panel (lower half) cracked on first 500km trip. Replaced under warranty. Brand new Thetford fridg installed after six months and not many kms, as original would not work on either of the three systems. Done under warranty but again without a van. Not convenient as we live 200km from the service center in Adelaide. Whilst undergoing first service, asked to be done in July (7 months and approx. 2500kms) whilst it was down there, we were informed that a problem with the gas hot water system had been identified and it was not to be used until exhaustive investigations had been carried out by the AGI, the OTR and experts.
Possibly unsafe and gas line capped until investigation completed. That was July and we're still waiting. OK to use on 240v but that defeats the purpose of purchasing an off-grid ensuite.
Had other minor issues fixed under warranty but they're to be expected with a new model. Very inconvenient though as the van has to be taken back to Adelaide each time and the waiting time is very lengthy. We may just be the unlucky ones but ask about the safety of the Suburban Gas Hot water System, and results of the investigation. Could be OK but could also be a possible recall. ( This unit not just fitted to Jayco vans )


Pam

Pamasked

Journey Pop-Top

Can you get a front opening boot on the jayco journey 15.48? The side opening storage area seems inadequate for all the gear we need to carry eg hoses, step ladder, etc .

No answers

Rodney

Rodneyasked

Journey Pop-Top

Hi all a 1994 Jayco poptop what is the framing made of timber or aluminium frame or bit of both.
Looking to buy one but had a small leak. The owner says been totally resealed. So just wondering if the leak may have done any internal damage.
Thanks

No answers

ryan r.

ryan r.asked

Pop-Top Journey 17Ft Touring

Whats the height from ground to the top
Of the caravan. Not including the airconditioner?

No answers

Patricia B.

Patricia B.asked

Journey Pop-Top

Can I put lights on without battery being charged

No answers

Raelene G.

Raelene G.asked

Journey

We purchased a Jayco Journey slideout and picked up end August 2018. Have had 3 small trips with it and on last trip (week ago) brakes on left side of caravan kept locking up. Checked controller in car and altered settings. Had to drive 300kms home using gears mostly and when using brakes wheels locked up and were squealing and smoking. Okay, contacted our dealership (1 1/2hrs away) and they could not look at it for "6 months"!! Tried several other Jayco repairers in our local area, 3-4 months to look at it. Sooo, means we cannot use our van for safety issues if brakes are not working correctly. Cannot take it to another repairer or we void our warranty. Has anyone else had this problem? Or suggestions to help?
Raelene

3 answers
Sue_Curby
Sue_Curby

We had massive leaks on our 2017 new van, took over 12 months to fix and it was a very poor job, when I went to pick it up after 2 months the van had mould all over it. We travelled Aus for 4 months, hit Young in the freezing cold, the wall paper peeled off, it had been poor wet marine ply they used and had degraded it. They fixed over the next couple of months. We traded it in as soon as we could. Dont buy Jayco. Service nil. Product nil. Care factor nil.

Tony O'
Tony O'

Agree with you Raelene, the availability of service is shocking. Not told that when purchasing and warranty should be extended by the amount of time it takes to get it looked at. I don't think we make enough use of the ACCC to get what are our "rights" as consumers.

Raelene G.
Raelene G.

Finally got onto where we purchased it and took it to another dealership 2 days later adjusted brakes, but the problem had been in the electric brake controller fitted in the car. Ford on a brand new Ranger and fitted the controller upside down so every time you altered the setting down it was going up. Jayco rectified it for us at no charge. Ford were the idiots. We are actually very happy with the service at Jayco.


Alan P.

Alan P.asked

Pop-Top Journey 17Ft Outback

Does it have solar power as a standard option?

3 answers
Patricia B.
Patricia B.

No

Mike
Mike

yes a 120 watt solar panel, regulator and deep cycle battery are standard on the outback

JJO17
JJO17

Yes, Mike is correct and ours works great, good charge rate on most days.


Alan P.

Alan P.asked

Pop-Top Journey 17Ft Outback

Do they have solar panels as standard?

No answers

robert h.

robert h.asked

Pop-Top Journey 17Ft Outback

What size are water tanks (2 fitted) on 2015 Jayco Journey Outback.

1 answer
Robbo68
Robbo68

95 litres x 2


MargsnKim W.

MargsnKim W.asked

Journey Pop-Top

We have just purchased a Jayco Journey Tourer 2014 Poptop . We have turned on the battery switch on the wall and the radio works but no internal lights ?

No answers

shelley

shelleyasked

Pop-Top Journey 17Ft Outback

what is the measurements for the jayco outback 2018 bed

No answers

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