DISAPOINTED JAYCO PURCHASER
We bought the new 2019 jayco -journey/outback at the camping show in Bendigo, we picked the van up a few weeks later after having a few minor repairs and a detail, ,including a very noticable hole in bottom corner of the vinyl when the pop-top is up.
our first trip ( 4 days ) it rained for a few hours and my matress,doona and pillow were so wet as if a bucket of water had been tipped on it , we could see a stream of water coming in. we took it back to the dealer in Bendido/Epsom that told me they could not find a leak, so i got the van home p...
Had it for 9 months
Jaycee Journey DX Outback, bought it new , tows well, nice looking van,,nice design shame it was put together by Richards Craniums,,,nothing was as it should have been,,,repairs under warranty took for ever,,,dripping shower washer replacement took 4 weeks = that over filled the cup of unhappiness, sold it at a loss after 9 months, bought 14 yrs old Future System caravan no problems at all.
Purchased in March 2018.
Easy fix to Lift roof of van
Move struts 300mm,up the gas struts to 600 ,new vans are already moved and the gas struts are 630 ,will make it a one person lift easy l have a 2012 van
Purchased in December 2011.
love the van not fussed with the cuppoard doors screws to small to much three ply used
very well easy to tow its just the woodwork not good lot of fixing to be done putting up the roof is a two person job I wish I had really checked on weigh you can carry
Heavy glass shower door fell off,electric brake wiring under van breaking,wheel alignment out of spec,van heavier then what's on compliance plate,plastic cupboard handles breaking,water leak above bed no sealant on part of roof, quality control at factory poor good to tow but so many problems.
Not one for unsealed roads
Purchased brand new Journey DX Outback only to take it on gazetted unsealed roads and lots of damage. We were not off road and drove to conditions with reduced tyre pressure. Shower door fell off marking cubicle and hole in flooring, all drawers dropped and hinges. Inside is fitted out as normal caravan. No additional measures taken to make inside suitable for unsealed roads. Great looking van but be prepared to spend time reinforcing it to suit conditions. Lots more damage to list but hoping all fixed under warranty.
It is a great van and easy to toe and get into tight places , We love it and have had no problems with it to speak of. Have had it on gravel road and it stands up well
Very good van, tows great
Very stable with passing trucks and not affected by wind. Van tows great and brakes well once you have the brake controller set up correctly. Pop top comes down with movement and needs to be checked each time it’s lowered. Small issues with QC but acceptable. Very comfortable and well laid out. Everything works and there is a big improvement in quality control. Very happy with our new van.
- Pop-Top Journey 17Ft Touring
- Verified purchase
Multi issues and more each time we take it away for a holiday. Just continual Stress
Our First Journey Poptop was returned to Manufacturer as back wall delaminated.
Had to wait months for New one to be made.
Assured by Jayco Australia that new Journey Poptop would receive extra Quality Control.
Nearly 50 problems/concerns so far and each trip planning involves, what will we do or where can we get it fixed.
Jayco Dealers are sometimes booked out a long time ahead, so repairs from Jayco Owner travelling are not important.
Second Journey had misaligned poptop, Mismatched benchtop, Sealant not adhering, Replace Rear Axle (Told...
A heap of junk
70 problems over the last 2 years, It has been back to jaycos factory 3 times for rebuilds. Now the mess they have made of it the last time it was there. The workmanship is nothing short of appalling. No quality control at all. You would think they would have learnt by there mistakes by now. Trying to get a new one out of them at on cost.
First van no worries .
We found the van to be well built even though mass produced, few little problems but our dealer at Orange NSW was great. Considering it's not the off road model and we have taken it to Birdsville twice we have gotten away reasonably unscathed. Only problem has been the fridge died, seems to have degassed itself
- Pop-Top Journey 17Ft Outback
- Verified purchase
Well we just love it!
After 12 months very happy with van and would recommend.
Tows very well remains stable in crosswinds passing trucks and braking.
Absolutely no problems great van.
Although originally sceptical of bolster bed turns out very comfortable and gives more space.
Roof weight is not a problem at all just try before you buy find easier to pop up from ensuite end.
Would recommend outback for extras alone batt solar ex. Gas etc.
2000 watt generator fits in front storage bin (not for a/C).
Van looks easily repairable if needed with standard pipe an...
Issue with cupboard handles and roof alignment
This is my first van very happy with it tows great has the room we need except the handles on the cupboards they are plastic and fall apart why did they change from the push ones to the plastic pull ones. Roof doesn't line up properly when lowered cant latch on drivers side without physically pushing it over
Roof lifting very heavy all jayco journeys should be recalled and fix the problem. Airconditioning on roof to heavy makes roof come down out of alignment and cant latch down roof.
Mostly happy, but dissappointed due to roof problems
Overall 70% satisfied but quality of workmanship in some areas disappoints. Roof is way too heavy for old style lifter system in use. Needs are radical re-think and/or re-engineering and strengthening of lifter bars. Roof comes down out of alignment making it hard to latch roof on drivers side of van. Keeping awning loose etc does not improve situation. Van tows well, like ensuite, single beds very comfortable, lighting very good, fridge and A/C both work well. Cabinet quality just OK, clearly not a lot of pride in workmanship. Does lack internal storage space. No pull out pantry although this was a great feature on our Freedom van. Would I buy another Jayco? Probably but steer clear of pop-tops.
Very very disappointed
Leaked in first rain, causing paintwork inside to bubble, was fixed and has done it again. Cupboard clips not working cupboards fall open during travel. Overhead cupboard broke away from wall. Solar panel controller failed. Blind refuses to come up. Window starring at screw point. Cupboard doors not aligned. Outside shower trickles only no pressure at all. Very unhappy customer here !!
Cupboard handles very stiff and falling of
Cupboard handles very poor quality. Overall good easy to tow good shower air con and heater good bed good lighting the only clock is too small need a bigger one.
Great to tow!
Few teething problems with lights now fine. Very good to tow doesn't sway. Inside very well set out toilet & shower excellent. Aur conditioner bit heavy on roof to lift compared to discovery model but works very effectively. Comfortable inside .
Built to a price but a dam good van for the money
We finished a12000km run from Perth to Birdsvillle, to Melbourne, Tassy and home. A lot of the travel was on dirt, muddy and rough roads and sealed roads that were worse than unsealed. Guess what?, the van went like a dream. Sure there were small issues, but none not fixable on the road, cabinet screws coming undone, small water ingress through a window seal in torrentional rain. This van held up as well as vans costing three times as much.
The finish of this Jayco Outback was as good as, if not better than other vans I have owned. Sure it wa...
- Pop-Top Journey 17Ft Outback
- Verified purchase
No grease in Wheel Bearings(8). Non return Valve in scheme water incorrectly installed. Electrical terminals not crimped(squashed with pliers) Interior cabinetry very poorly installed; many cabinet components failed including the overhead cabinet which became detached. Yes these are being addressed under warranty, but why so poor workmanship? Lift your game Jayco. Not Happy
Questions & Answers
Where can I find an owners manual for a Jayco Discovery 2009
I've got a leak in my jayco freedom pop top. Will the roof take my weight so I can locate the leak and fix the problem?
I have a journey outback poptop 15.48 model 2019
What is the total height of the van with the top open (incl aircon, solar panel and TV aerial)?
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