love the van not fussed with the cuppoard doors screws to small to much three ply used
very well easy to tow its just the woodwork not good lot of fixing to be done putting up the roof is a two person job I wish I had really checked on weigh you can carry
Heavy glass shower door fell off,electric brake wiring under van breaking,wheel alignment out of spec,van heavier then what's on compliance plate,plastic cupboard handles breaking,water leak above bed no sealant on part of roof, quality control at factory poor good to tow but so many problems.
Not one for unsealed roads
Purchased brand new Journey DX Outback only to take it on gazetted unsealed roads and lots of damage. We were not off road and drove to conditions with reduced tyre pressure. Shower door fell off marking cubicle and hole in flooring, all drawers dropped and hinges. Inside is fitted out as normal caravan. No additional measures taken to make inside suitable for unsealed roads. Great looking van but be prepared to spend time reinforcing it to suit conditions. Lots more damage to list but hoping all fixed under warranty.
It is a great van and easy to toe and get into tight places , We love it and have had no problems with it to speak of. Have had it on gravel road and it stands up well
Very good van, tows great
Very stable with passing trucks and not affected by wind. Van tows great and brakes well once you have the brake controller set up correctly. Pop top comes down with movement and needs to be checked each time it’s lowered. Small issues with QC but acceptable. Very comfortable and well laid out. Everything works and there is a big improvement in quality control. Very happy with our new van.
Multi issues and more each time we take it away for a holiday. Just continual Stress
Our First Journey Poptop was returned to Manufacturer as back wall delaminated.
Had to wait months for New one to be made.
Assured by Jayco Australia that new Journey Poptop would receive extra Quality Control.
Nearly 50 problems/concerns so far and each trip planning involves, what will we do or where can we get it fixed.
Jayco Dealers are sometimes booked out a long time ahead, so repairs from Jayco Owner travelling are not important.
Second Journey had misaligned poptop, Mismatched benchtop, Sealant not adhering, Replace Rear Axle (Told that it was standard for tyres to scrub withing 4,000klms), Floor Movement, Front Window Shield flew up at speed (Common problem),Locks replaced on Front Boot, Front Boot replaced as warped. Plus Sealant problems especially Roof and Walls, Window problems, Cupboad strips lifting, Running of pipes in middle and towards front making cupboard nearly useless, Forgetting fittings on manufacturer, Fridge compressor fail, meant early cancelling of another Holiday. Having to undertake repairs ourselves as dealer didn't get parts in.
Met other Journey Owners who were on their third front Window Cover.
Jayco Australia believe everything is normal wear and tear, that customer should expect problems.
Guess if you don't use the Jayco Journey Poptop by their reasoning you wont have any problems.
A heap of junk
70 problems over the last 2 years, It has been back to jaycos factory 3 times for rebuilds. Now the mess they have made of it the last time it was there. The workmanship is nothing short of appalling. No quality control at all. You would think they would have learnt by there mistakes by now. Trying to get a new one out of them at on cost.
First van no worries .
We found the van to be well built even though mass produced, few little problems but our dealer at Orange NSW was great. Considering it's not the off road model and we have taken it to Birdsville twice we have gotten away reasonably unscathed. Only problem has been the fridge died, seems to have degassed itself
Well we just love it!
After 12 months very happy with van and would recommend.
Tows very well remains stable in crosswinds passing trucks and braking.
Absolutely no problems great van.
Although originally sceptical of bolster bed turns out very comfortable and gives more space.
Roof weight is not a problem at all just try before you buy find easier to pop up from ensuite end.
Would recommend outback for extras alone batt solar ex. Gas etc.
2000 watt generator fits in front storage bin (not for a/C).
Van looks easily repairable if needed with standard pipe and connections used throughout. Wood screws used in cupboards also.
Fully loaded under 2.5t atm
Wife can stand up with roof down so works well for my lunch too.
Overall sensible touring van not too heavy long or expensive thumbs up from me!
Issue with cupboard handles and roof alignment
This is my first van very happy with it tows great has the room we need except the handles on the cupboards they are plastic and fall apart why did they change from the push ones to the plastic pull ones. Roof doesn't line up properly when lowered cant latch on drivers side without physically pushing it over
Not happy jan
Roof lifting very heavy all jayco journeys should be recalled and fix the problem. Airconditioning on roof to heavy makes roof come down out of alignment and cant latch down roof.
Mostly happy, but dissappointed due to roof problems
Overall 70% satisfied but quality of workmanship in some areas disappoints. Roof is way too heavy for old style lifter system in use. Needs are radical re-think and/or re-engineering and strengthening of lifter bars. Roof comes down out of alignment making it hard to latch roof on drivers side of van. Keeping awning loose etc does not improve situation. Van tows well, like ensuite, single beds very comfortable, lighting very good, fridge and A/C both work well. Cabinet quality just OK, clearly not a lot of pride in workmanship. Does lack internal storage space. No pull out pantry although this was a great feature on our Freedom van. Would I buy another Jayco? Probably but steer clear of pop-tops.
Very very disappointed
Leaked in first rain, causing paintwork inside to bubble, was fixed and has done it again. Cupboard clips not working cupboards fall open during travel. Overhead cupboard broke away from wall. Solar panel controller failed. Blind refuses to come up. Window starring at screw point. Cupboard doors not aligned. Outside shower trickles only no pressure at all. Very unhappy customer here !!
Cupboard handles very stiff and falling of
Cupboard handles very poor quality. Overall good easy to tow good shower air con and heater good bed good lighting the only clock is too small need a bigger one.
Great to tow!
Few teething problems with lights now fine. Very good to tow doesn't sway. Inside very well set out toilet & shower excellent. Aur conditioner bit heavy on roof to lift compared to discovery model but works very effectively. Comfortable inside .
Built to a price but a dam good van for the money
We finished a12000km run from Perth to Birdsvillle, to Melbourne, Tassy and home. A lot of the travel was on dirt, muddy and rough roads and sealed roads that were worse than unsealed. Guess what?, the van went like a dream. Sure there were small issues, but none not fixable on the road, cabinet screws coming undone, small water ingress through a window seal in torrentional rain. This van held up as well as vans costing three times as much.
The finish of this Jayco Outback was as good as, if not better than other vans I have owned. Sure it wasn't perfect, but not many vans are. Any issues we had before leaving on our trip were fixed under warranty. The biggest issue, was to replace the ridiculously heavy glass shower door with a clear polycarbonate sheet and change the way it was supported. This was due to the door coming out of its brackets on rough roads and bouncing around in the shower recess, this happened on our first shake down trip down thru the Forrest south of Perth . Jayco offered to cover some of the cost, but I didn't take up their offer as it was my choice to make the change
Other than the bed being a little short for me the van was very comfortable, plenty of storage, ensuite was great and well ventilated. With the new independent suspension the van towed like a dream behind my Ranger. Corrigations and rough roads were no dramas, it handled flooded roads, creek crossings, potholes and mud with not a worry.
We had dust sealing problems to start with, but armed with a tube of silicon or two we have now eliminated 99% of dust. This dust problem is not unique to Jayco as all vans we have had suffer the same problem.
Maybe if Jayco took Quality Control a little better I would have given this a 5 star rating.
Welook forward to the next long trip back up the Gibb river and across the Great Central road in May this year,knowing that this Jayco will do just fine.
No grease in Wheel Bearings(8). Non return Valve in scheme water incorrectly installed. Electrical terminals not crimped(squashed with pliers) Interior cabinetry very poorly installed; many cabinet components failed including the overhead cabinet which became detached. Yes these are being addressed under warranty, but why so poor workmanship? Lift your game Jayco. Not Happy
Only had for 6 months and had nothing but electrical faults
Disappointed in the new van ,used it in October 2016 faulty lights.Using it in December 2016 more light problems and door handles break easierly.we have called Jayco and said we may come and see but at your cost. Not Happy
Lack of bench space.
One thing that soon becomes evident with the Jayco Journey Outback pop top van is the lack of bench space. Very little room to prepare meals or wash up etc. Stove and fridge are excellent as are single beds. Lighting is exceptional and storage space is adequate but we find the toilet capacity hopeless along with water tanks - the water capacity can't support the shower if free camping unless a constant water supply is available.
Great van and terrific service from Jayco 17.55.9
What a great van! Our fifth new Jayco, the layout is great, very peaceful colour scheme, toes beautifully, looks smart, and great value for money, picked up new in June 2016, headed of on big trip, went into Townsville Jayco to have the roof adjusted and while here we mentioned that the rear wall had a bulge in it when hot. The next morning we had an email from h/o wanting photos, every few days another email ask how the van was. On our return home we took our van into our dealership, who sent it to Melbourne to fix/replace rear wall. Jayco h/o were fantastic and replaced the complete caravan. Where else but Jayco would you get this great service.
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