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JB Hi-Fi Online Store

JB Hi-Fi Online Store (page 2 of 27)

1.9 from 529 reviews

Reviews

(72)
(29)
(23)
(39)
(366)
  • Product Quality
    2.7 (56)
  • Return Claim MadeYes (10) · No (72)
  • Shipping
    2.1 (57)
  • Warranty Claim MadeYes (7) · No (71)

Reviewer Photos & Videos


Dara C.

Dara C.South West, WA

Never buy online , hassle of verification!!

published

Will never buy anything online from JB hi-fi. The hassles of having them ringing you up to verify payment even though the payment already been deducted from PayPal account. Too many unnecessary questions to verify email even though I gave them all the emails link to my PayPal account, including my phone number etc...
To go through all that hoops and loops just buying a PS4 subscription voucher! Never again!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPS4 subscription
See all answers

Camilla

Camilla

  • 3 reviews

Terrible service

published
Return Claim MadeNo
Warranty Claim MadeNo

S S.

S S.South East Queensland, QLD

Good but could have been better

published
Product Quality
Amin S.

Amin S.Hobart, TAS

Appalling delivery service

published

I have just had the most appalling experience with Toll Couriers ( the delivery service that JB Hifi use). Been stuffed around for days by them and still havent received my TV set. JB, you need to use another method of delivery because I certainly will not be recommending you to anyone while you continue to use this most appalling company.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

annie1962

annie1962

  • 34 reviews

Don't depend on delivery. Go in and pick it up instead

published
Return Claim MadeNo
Warranty Claim MadeNo

Gary B

Gary BSydney, NSW

They say my TV has been delivered but I never got it

published
Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedSony TV
See all answers

Arthur A Nelson

Arthur A NelsonSydney, NSW

Poor service Online

published

Never buy from JB HI FI Online service I order a Bar Fridge on the 02/12/19 no information of ETA
was paid in full no stock and I don't have my money back yet (13/12/19) this a very poor service.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Arthur A Nelson
Arthur A Nelson

the product was advertise and hey don;t have stock?


If I could give them a zero I would

published
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
See all answers

Amelia

AmeliaSydney, NSW

Fake coupon discounts

published

I order sony headphones online and used the coupon 5% discount. Check out is ok with the coupon but the order will always be cancelled. Fake promotion and waste time

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
See all answers
Joey

Joey

  • 4 reviews
  • Verified customer

Easy Purchase

published

I have preordered a Samsung Note 10 Plus with JBHifi and was delivered quickly. They always have some tempting promotions like the one i got with the phone was an AKG noice cancelling bluetooth headphone.

Product Quality
Shipping
Product PurchasedSamsung Galaxy Note 10+

The reviewer stated that an incentive was offered for this review


Sam

SamSydney, NSW

Delivery is a joke!

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Still waiting for refund!

published

Purchased a PS4 via the online store to pick up from my local store. I had a change of mind and decided to get a new Blueray player instead. Went in-store and purchased a Blueray player and was told would get refunded the the remaining money by the online store in 3 to 5 days. It has now been a month and still no refund and seems there is no way to get in contact with online store. Very disappointing.


Terrible

published

I ordered 6 items from JB Hi-Fi online for Christmas. Last night I get an email saying 1 item has been deleted as it is no longer being supplied (even though the order was confirmed and money taken for it) and today I get an email saying 1 item is delayed and 'they will let me know later when it is available'. No ETA, nothing..

Terrible, Terrible, Terrible...

Return Claim MadeNo
Warranty Claim MadeNo

Total disaster

published

Returned a faulty mobile phone to jbhifi store 3 weeks ago and haven't received refund the phone was bought online and picked up at a store DON'T BUY NOTHING FROM JBHIFI ONLINE IT'S A SCAM!!!!!

Product Quality
Return Claim MadeYes

billy

billySydney Surrounds, NSW

  • 10 reviews

great delivery and service

published

I purchased a few dvd movies,one was super faulty,tried to explain to JB and said they would look into it,or another department,,then a few days later unexpected a new dvd,delivered to my door,great service ,,but nice to communicate and know what's happening,I will buy products from JB again now,thanks again,only wanted a movie which worked correctly and paid for in advance,

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Purchaseddvd disc
See all answers
John

JohnSydney, NSW

$59 to deliver a TV, they cancel on the day of delivery and do not reschedule, they do not call they do not answer!

published
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Series 7 Q75R

BigbearDon

BigbearDonFranklin 2913, ACT

Pre-order

published

I pre ordered a vinyl record through Jb Hi-Fi online,they took my $420 but failed to deliver the product with no communication or refund so far....this situation is still ongoing.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Anthony

AnthonySydney, NSW

  • Verified customer

They scam and know one should buy from them poor

published

Poor and guys there are not truthful , l phone in for help and they we can help come in I went and they refused which I think is was deliberate .

Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 10

AbiC

AbiCGreater Melbourne (Metropolitan), VIC

Click and Collect is a joke!

published

For click and collect, You will need to queue up with the rest of their customers at the cashiers! When the store is busy, you are stuck. Something that should be fast and easy can be tasking

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPlaystation 4
See all answers

Regretful

RegretfulSydney

  • 2 reviews

Video Killed the Radio Star

published
Return Claim MadeNo
Warranty Claim MadeNo

Page 2 of 27

See all JB Hi-Fi reviews

Questions & Answers

Desiree Martin

Desiree Martinasked

I am still waiting for my purchase to arrive! Where is it?? I haven't even had any emails!
I ordered And paid for a dvd Titled "Ford V Ferrari. The order was Placed 17-1-20 via PayPal. Cost was $21.67 postage included. Please send this DVD ASAP!! It's urgent a 75th birthday present!!

3 answers
josh
josh

I dont why you would be asking here for if you need it ASAP Have you contacted JB HI FI & asked them.

Desiree Martin
Desiree Martin

I'm very sorry I put my comments in the wrong place. My mistake

Onyxmav
Onyxmav

It is a pre-order anyway. It is not released until 26/02.


ARTHUR KINGO F.

ARTHUR KINGO F.asked

Do you do afterpay

1 answer
john smith
john smith

What is preventing you from going into the store or contacting JB HIFI & asking or check their web site


Brian Steventon

Brian Steventonasked

Please advise if your refurbished Fetch Mighty have bluetooth

1 answer
thomas p
thomas p

ask the store


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