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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 447 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (240)
  • Return Claim MadeYes (36) · No (252)
  • Customer Service
    3.0 (280)
  • Warranty Claim MadeYes · No (307)
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cachoonk

cachoonkMudgeerba

  • 3 reviews

Worst customer service ever Robina Store

published

Had a faulty Microsoft Surface Pro keyboard that I purchased 3 months ago.
From the minute i walked in got treated like a leper.
Everyone turned their heads & ignored me.
After 5 mins went to front counter & girl at the front didn't want anything to do with it & said I needed to wait for sales staff.
I walked out.
I will never shop here again.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
Warranty Claim MadeNo
AAS

AASSydney

  • 5 reviews
  • 1 like

Not expected !!!

published

JBHiFi sometimes higher in devive stock and price comparing to other electronic retail store. Furthermore do not stock desired products though and a simple review of not having the right model in their stock is not published because does not meet standard. Actually, their rip off standard. That is so unexpected. Lucky did not buy too expensive devicd with refund and delivery problems.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLaunceston
Warranty Claim MadeNo
Jase72

Jase72Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

JB Worker Complaint

published

My Dad has been BANNED from JB at Forest Hill Chase. All for saying hello at the door girl over a month ago. It was that blonde woman who kicked him out. I want to speak to someone about this. I'm really angry about this. He did nothing wrong. My Dad has had 4 accusations made against him, someone said he had his arm around one girl, and they accused him of belittling another staff member. He is always friendly. Not one warning he received. This is really upsetting to our family. He said Happy New Year to that blonde woman over a week ago, she ignored him, and walked away. You should be ashamed of yourselves, JB-HIFI. He is 82 years old. He would never harm a fly. He is the most harmless and friendliest man in the world.

How dare you.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationForest Hill Chase
Warranty Claim MadeNo
Product PurchasedNothing
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Dee

DeeMetropolitan Adelaide, SA

Total lack of customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationModbury South Australia
Warranty Claim MadeNo
Sanity restored

Sanity restoredSydney, NSW

  • 8 reviews
  • 3 likes

BAD and rude

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTaren Point
Warranty Claim MadeNo
jie kang

jie kangSouth East Queensland, QLD

Is anyone home?

published

I swore three years back never to visit the Tweed City store again after waiting an hour for service. Well, I weakened today and tried them again. Nothing has changed. They simply just don't have enough staff and those who weren't attending to customers were jovially talking to each other and ignoring those waiting around them. That's it for me.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweed City
Warranty Claim MadeNo
Harri J.

Harri J.South East Queensland, QLD

Great

published

Thank you. Really good customer service to assist our purchase of a iPhone 12 pro max and Apple Watch. Highly recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro Max 256GB
Rustin Nouzat

Rustin NouzatSydney, NSW

  • 2 reviews
  • 1 like

Never Buy From Jb Hi-fi! Terrible Experience

published

I bought my PS4 Pro from JB Hi-Fi, not even close to a year the console then crashes on itself destroying the entire harddrive so i sent it in for repairs 30th of November 2020. I was told by staff that it would take roughly less then 4 weeks. I call up on the 9th of January 2021 and i get told that JB Hi-Fi gave Sony the wrong Serial Number so my PS4 Pro wasnt sent to Sony a whole 17 days after i put it Playstation for repair!

This service is absolutely terrible and the woman that was talking to me over the phone didn't even say sorry, she didn't seem to care or to even try help me!

Im making sure none of my family, friends, relatives, everyone not to buy from JB HI FI EVERRRRR!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTop Ryde
Warranty Claim MadeNo
Product PurchasedPS4 Pro
Eli H.

Eli H.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Your personal information is not safe at jb-hifi. (instore)

published

DO NOT GIVE JB-HIFI YOUR DETAILS FOR SMS/EMAIL RECEIPTS. After doing so INSTORE I have been targeted by sms scams. Not a new thing but this time they know my full name
(not email name) phone number, suburb I live in and store i shopped at. The only way for this to happen is from INSTORE AT JB-HIFI I have never and will never give this info out online.
So do not give your information to JB-HIFI instore..

Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston, Melbourne, Victoria
Warranty Claim MadeNo
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Yoe

YoeQueensland

  • 4 reviews

Great customer sevice

published

I went to my usual JBHifi stores at Carseldine and Northlakes to buy the Garmin Vivofit 4 which were on special in JBHifi catalogue. Both stores have no stock and they said that I should order online. A friend told me to try the Morayfield store.

Richard from JBHifi Morayfield was very helpful and offered a transfer and collect as they have no stock. 36 hours later I received a text message to collect my watch from the store. I am surprised that other JBHifi stores did not mention about this service. I was very happy with Richard's excellent customer service and I will definitely shop at Morayfield JBHifi in the future.

Customer Service
Incentivised ReviewNo
Store LocationMorayfield
Warranty Claim MadeNo
Victor

VictorGreater Melbourne (Outer), VIC

One of the best Laptops I have ever used.

published

ASUS-ROG STRIX G512LW-AZ003T is the best gaming Laptop I have used. Screen is crisp and clear. It has powerful graphics, easy to use, and unique and beautiful design.Great value for the price. I will recommend to anyone.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HI FI WERRIBEE PLAZA, MELBOURNE VICTORIA
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix G15 G512LW-AZ003T
Maddy

MaddyStanhope Gardens

  • 6 reviews

Not matching prices is poor business

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRouse Hill, NSW
Warranty Claim MadeNo
Ebony.B

Ebony.BSydney Surrounds, NSW

  • 14 reviews
  • 9 likes

Rip offs! Joke of a company.

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationRouse hill Town centre NSW
Warranty Claim MadeNo
Bobneil

Bobneil

  • 7 reviews
  • 7 likes

I don't know why the ratings are so low...

published

I had just moved home and was in need of new appliances, yes JBhifi in Penrith was utterly chaotically busy but I did manage to find someone who could help me. They managed to track down the microwave my wife and I wanted and gave us some great help around information on a new TV (which we'll get in the new year). Also, congrats for masks and pointing out to customers when they are not social distancing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
Mr J

Mr JGreater Melbourne (Outer), VIC

  • 2 reviews

Recognition for Trevor in Thomastown jbhifi

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJBHIFi thomastown vic
Warranty Claim MadeNo
Product PurchasedApple Watch SE GPS 40mm

The reviewer stated that an incentive was offered for this review

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dwaine

dwaine

  • 3 reviews
  • 2 likes

Dont buy from JD HI FI their Lenovo tablets.

published

DON'T BUY LENOVO tabs from JD HI FI They refuse to bring in screen protectors. Not happy with staff "too bad" attitude.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJD HI FI PERTH WA Murray St Mall beside woolworths
Warranty Claim MadeNo
Product PurchasedLENOVO TB-8505F Android 8" tablet
Bill M.

Bill M.South East Queensland, QLD

Service Warranty

published

I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBurleigh Heads QLD
Warranty Claim MadeNo
Product PurchasedSonos Arc
Olga

OlgaSydney, NSW

Terrible Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta Westfield
Warranty Claim MadeNo
Brian Ellis

Brian EllisCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 2 likes

Attentive, knowledgeable service

published

I needed guidance and assistance for a hearing impaired person. I was helped by a courteous, knowledgeable sales assistant (Steve) who directed me towards a few suitable wireless headphones and subsequently purchased a set of Bose wireless headphones for our television that have made a huge difference to a hearing experience. It’s always a simple, attentive and professional experience to purchase through JB HiFi, you do not need not to go elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEssendon DFO
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
Rob

RobGoulburn Valley, VIC

  • 3 reviews
  • 1 like

Samsung S3 Watch

published

Can't speak highly enough of JB Hi Fi Shepparton sales staff & especially the Manager. Bought a Samsung S3 Watch & they were extremely helpful. Would highly recommend this store to anyone wanting expert service & advice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShepparton Vic
Warranty Claim MadeNo
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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