Reviewer Photos & Videos
Worst customer service ever Robina Store
Had a faulty Microsoft Surface Pro keyboard that I purchased 3 months ago.
From the minute i walked in got treated like a leper.
Everyone turned their heads & ignored me.
After 5 mins went to front counter & girl at the front didn't want anything to do with it & said I needed to wait for sales staff.
I walked out.
I will never shop here again.
Not expected !!!
JBHiFi sometimes higher in devive stock and price comparing to other electronic retail store. Furthermore do not stock desired products though and a simple review of not having the right model in their stock is not published because does not meet standard. Actually, their rip off standard. That is so unexpected. Lucky did not buy too expensive devicd with refund and delivery problems.
JB Worker Complaint
My Dad has been BANNED from JB at Forest Hill Chase. All for saying hello at the door girl over a month ago. It was that blonde woman who kicked him out. I want to speak to someone about this. I'm really angry about this. He did nothing wrong. My Dad has had 4 accusations made against him, someone said he had his arm around one girl, and they accused him of belittling another staff member. He is always friendly. Not one warning he received. This is really upsetting to our family. He said Happy New Year to that blonde woman over a week ago, she ignored him, and walked away. You should be ashamed of yourselves, JB-HIFI. He is 82 years old. He would never harm a fly. He is the most harmless and friendliest man in the world.
How dare you.
Total lack of customer service
Recently visited JB Hi-Fi's modbury store, firstly meet by aggressive security guard at front door who barked orders to everyone who came in. Lots of floor staff who were too interested in talking to their friends and comparing muscles. Then when came to check out the line was nearly out the door, only 2 registers operating but 5 staff behind the counter. I understand there are COVID restrictions at the moment but wouldnt you think that the staff on the registers wouldnt have to answer the phones as well while the other 3 just chat away. Nu...mber of people complained, staff just not interested and when voiced opinion about the number of people in the store the security lady at the front door just arked up and started abusing us the customer who just spent money in the store where she works!!!! Honestly serious training required for all staff on service and customer service.
BAD and rude
Look it was like talking to someone from the Trade stores in the 1960's. The attitude to the customer was "your and idiot and I grudgingly help you "
This older guy at the section at JB HiFi Miranda where they sell connections and cable was exactly like this! I described I thought very clearly what I wanted>I had an iPad and now bought an Samsung Tablet. I need to transfer the apps etc from the iPad to Samsung and the Samsun Tablet told me it need an adaptor. He proceeded to be rude and unhelpful. Didn't know what I was talking about!!. I left ...
Is anyone home?
I swore three years back never to visit the Tweed City store again after waiting an hour for service. Well, I weakened today and tried them again. Nothing has changed. They simply just don't have enough staff and those who weren't attending to customers were jovially talking to each other and ignoring those waiting around them. That's it for me.
Thank you. Really good customer service to assist our purchase of a iPhone 12 pro max and Apple Watch. Highly recommend.
Never Buy From Jb Hi-fi! Terrible Experience
I bought my PS4 Pro from JB Hi-Fi, not even close to a year the console then crashes on itself destroying the entire harddrive so i sent it in for repairs 30th of November 2020. I was told by staff that it would take roughly less then 4 weeks. I call up on the 9th of January 2021 and i get told that JB Hi-Fi gave Sony the wrong Serial Number so my PS4 Pro wasnt sent to Sony a whole 17 days after i put it Playstation for repair!
This service is absolutely terrible and the woman that was talking to me over the phone didn't even say sorry, she didn't seem to care or to even try help me!
Im making sure none of my family, friends, relatives, everyone not to buy from JB HI FI EVERRRRR!!!!
Your personal information is not safe at jb-hifi. (instore)
DO NOT GIVE JB-HIFI YOUR DETAILS FOR SMS/EMAIL RECEIPTS. After doing so INSTORE I have been targeted by sms scams. Not a new thing but this time they know my full name
(not email name) phone number, suburb I live in and store i shopped at. The only way for this to happen is from INSTORE AT JB-HIFI I have never and will never give this info out online.
So do not give your information to JB-HIFI instore..
Great customer sevice
I went to my usual JBHifi stores at Carseldine and Northlakes to buy the Garmin Vivofit 4 which were on special in JBHifi catalogue. Both stores have no stock and they said that I should order online. A friend told me to try the Morayfield store.
Richard from JBHifi Morayfield was very helpful and offered a transfer and collect as they have no stock. 36 hours later I received a text message to collect my watch from the store. I am surprised that other JBHifi stores did not mention about this service. I was very happy with Richard's excellent customer service and I will definitely shop at Morayfield JBHifi in the future.
One of the best Laptops I have ever used.
ASUS-ROG STRIX G512LW-AZ003T is the best gaming Laptop I have used. Screen is crisp and clear. It has powerful graphics, easy to use, and unique and beautiful design.Great value for the price. I will recommend to anyone.
Not matching prices is poor business
Poor customer service. In this day and age JB is way behind the times, with not matching either Costco prices or online competitor prices. I was going to be at the Rouse Hill store today, so rather than duck down the road to Costco at Marsden Park (to which I am a member) I wanted to see if JB would match the $79.95 Costco had for an item, that JB was selling for $89.95... well they wouldn't match it, saying you had to be a member of Costco to get those cheap prices. Well I am a member, so I will go down the road and JB can lose my business oer...$10 (or I can even get the product online at Costco with free delivery - even other stores in Melbourne - Im in Sydney - have it for $80 with free shipping, which JB wouldn't match either as they were in VIC). Ok, then don't take my money. (Even Harvery Norman will price match Costco). Very inflexible practices when the days of store shopping are going by the wayside. If you want my business JB you really need to get with the times and actually either offer more competitive prices or actually price match, regardless of if it's Costco or an online store (especially when the difference is only $10).
Rip offs! Joke of a company.
Absolute rip off company... charge 20% then most and have a terrible returns policy. For example brought a PS4 game for a present and got told at the counter there’s no returns or exchanges once the seal is broken so basically if you get a dud that’s your problem. Had to return the gift because the person already had it got told it was played because there was finger prints on it but they were from the idiot who placed them in the case that also didn’t give me a proper receipt. I asked for the proper receipt and the idiot manager didn’t even kn...ow what to do. Told them to forget about it as there’s not need for a receipt with them anyway because you can’t return or replace. People are rude and the stores a crammed in so bad it’s hard to breath in them. Will never buy from again. Other proper stores are better service and policies!!
I don't know why the ratings are so low...
I had just moved home and was in need of new appliances, yes JBhifi in Penrith was utterly chaotically busy but I did manage to find someone who could help me. They managed to track down the microwave my wife and I wanted and gave us some great help around information on a new TV (which we'll get in the new year). Also, congrats for masks and pointing out to customers when they are not social distancing.
Recognition for Trevor in Thomastown jbhifi
Thanks Trevor from Thomastown JB Hifi in vic.
I was after an apple watch se nike for my wife and checked in one than one store. They all memtioned there was no stock.
However, Trevor went beyond. He was very friendly and helpful. He suggested me other apple watch models that were available in stock.
Unfortunately, none was suitable as either it was too big or it was over my budget. He then check on jb hifi store and check for a normal 40mm se for any stocks.
He managed to find there were some in prahan. He went to the extra mile to my surprise by calling the prahan store and got it arranged to be send to thomastown so I could pick up later.
The reviewer stated that an incentive was offered for this review
Dont buy from JD HI FI their Lenovo tablets.
DON'T BUY LENOVO tabs from JD HI FI They refuse to bring in screen protectors. Not happy with staff "too bad" attitude.
I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M
- JB Hi-Fi Retail Stores
- Verified customer
Ordered a dash camera on Black Friday sale, the camera doesn't work. I was sent to a store to exchange it. Came to Supa Centre store, stuff told me that they don't have internet, and they couldn't help me and they call me back when it is fixed. Nobody called in 2 days. As a result an hour spent for nothing. On Saturday called to Parramatta Westfield store, they told me they have 3 cameras in stock and promised me to hold one for me. 1 hour driving to Parramatta, 1 hour in store, 1 hour back. The camera was not exchanged, cause no cameras were i...n stock. The sales manager didn't even check stock when I called. Now have to wait 4 business day to receive money back, before I can go to other store and buy a new camera. What an amazing Christmas shopping experience!
Attentive, knowledgeable service
I needed guidance and assistance for a hearing impaired person. I was helped by a courteous, knowledgeable sales assistant (Steve) who directed me towards a few suitable wireless headphones and subsequently purchased a set of Bose wireless headphones for our television that have made a huge difference to a hearing experience. It’s always a simple, attentive and professional experience to purchase through JB HiFi, you do not need not to go elsewhere.
Samsung S3 Watch
Can't speak highly enough of JB Hi Fi Shepparton sales staff & especially the Manager. Bought a Samsung S3 Watch & they were extremely helpful. Would highly recommend this store to anyone wanting expert service & advice.
Questions & Answers
Have you got the DVD forever my girl
How do I make a formal complaint for being mistreated at the store
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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