Reviewer Photos & Videos
Went to JB HIFI Noarlunga store today to purchase a Microsoft Laptop. I waited for 30 mins and asked two staff members for service. They said they were busy with other customers and would be with me soon. After waiting foe 30 mins I saw one of the staff members who said they would be back to help me, leaning against a table talking to another staff member, I watched for 5 mins as they ignored every customer and just kept chatting. I had enough and left in disgust. This is not the first time I have not been able to get service at this particular store.
Alex T (amazing Manager at Lakeside Joondalup)
Hi there, just wanted to say that Alex T (manager of the phone department at Lakeside Joondalup) went over and above to help us out with the purchase of a new phone yesterday. Not only did he help us with the Telstra plan (which I know JBHiFi sales staff always do) but he helped us to purchase the right kind of phone for us - one that we can switch to the 3G network as that is the only network that can service our area. He also spent time to help me transfer all of my data over (something which would have taken me hours to do). I walked out of ...there with a brand new phone, able to use it straight away to message people for my business. He took all the hassle away and didn't forget to wish me a happy birthday when I left. Alex T you are amazing. Thank you!!
Great experience polite very knowledgeable staff helped with my modem/router today, And a electric scooter last week ? Highly recommended... Great store every thing you need technical ?
Purchased a phone
Purchased A motorola g9 plus. staff was friendly and easy to get along with, they were busy, and i did not mind waiting at all. they did their upmost best to get me served , and assisted me with the new afterpay system, as i did not understand how it worked correctly. i was used to the old system. was happy, got my new phone that afternoon. phone is excellent quality. happy customer.
Mango hill store. (northlakes)
Staff was unvilling to assist or just basically rude at stafford store
Was only wanting by DVD movie dint get served and when found a female.assistant all she said the move is over there and dint even help and counties talk to her work colleagues and ignorance at staffors store will never go there again and I'm over 20 year loyal customer spent $$$$ over that period worst store ever at stafford should re train staff or replace some of them
Lost a Customer
Purchased Samsung Galaxy S20 FE 5G online. Went to pick it up at Werribee Plaza store. As I no longer drive due to getting Epilepsy, I have to walk and asked them if they could place it in my trolley and I will stand 2 metres away and mask was on. They refused. Couldn't believe it. Said Manager's policy and had strict rules. No where on their website does it say pick up only by car. What about those that don't drive and don't want to pay the delivery fee. Will never step into any JB HiFi store again. How can they explain people being in supermarkets. Had no problem with this arrangement at another large chain store.
Terrible service, consistently understaffed
For a store you spend thousands in per annum on iPhones, iPads, security alarms, audio products and everything in between its the worst service on the Sunshine Coast. Despise going there and losing an hour out of my day each time waiting for service initially and then again lining up to pay.
Dispays product it does not stockAlot of wasted time on mysellf and staff Will not return
Ultra note 20 for sale
Do not in stock or warehouse
Talked with many staff
But none told me there were none available
I shopped at JB HiFi in North Sydney this week and was very disappointed with the service. The young man could not have been less interested if he tried. This is sad because I did need help and guidance with my $200 purchase. I won't be back.
why is it that jbhi frequently treat ipswich as a second rate store example today went in to get the new apple tv 64 gb but only to find that ipswich store doesn't get the 64 gb one but Brisbane stores do . I will know in future to just go online to apple and buy products which means jb will miss out
Bundall Gold Coast ~ don’t go if you want service
We manage an apartment complex and have bought many items from the Upton Street,Bundall, Gold Coast store, for business and personal use over the last 10+ years. The service used to be great when they had a South African manager. Since he left, the service has been terrible. You can walk into that store at 9am on a Tuesday and the staff, must be trained to avoid eye contact! Seriously, they are either climbing up ladders, looking at computers or just pretending to be busy. No one gives a damn about providing service at this store. They need a ...lesson from the staff at Harvey Norman, Bundall. Harvey Norman’s staff seek out customers. JB-hifi’s staff at Bundall practise making themselves invisible! A word of advice JB HIFi Bundall- no one is infallible. Stop treating your customers as if they’re imposing on you. Hire staff that WANT to work. Hire a manager that is able to MANAGE! Jackson is a joke!
Fantastic Customer Service
Team member Colby went above and beyond to source the product i wanted... demonstrating both a friendly and efficient disposition.
- JB Hi-Fi Retail Stores
Not happy Jan
Bought a surround sound system off them (Sony), was completely unsatisfied with the products sound. I took it back and explained actual faults with the item and was then bombard with crap about it being my TVs fault even though the faults I mentioned were wide spread online, and my expectations were pretty much ridiculous for a $430 (normally $599) product. Have spent over 5 grand at this shop over the years. Never again. Will happily take your cash but don’t wanna hear the problems.
- JB Hi-Fi Retail Stores
Very bad customer service from tweed city jb Hi-Fi
I bought a smart watch for Mother’s Day gift and it was a wrong product. When I bought the smart watch I asked the salesman that if it doesn’t work with phone or if she doesn’t like can I bring it back Then he said it is fine. He didn’t say you should not open the box or touch the watch..But when I try to return the product the manager said because we opened it they can’t return it. It is totally unacceptable.. we bought it yesterday afternoon today early morning I asked for refund; they can’t do it..I never ever going to buy anything from them so terrible I lost my 300$
Best Prices and Service
I have never had an issue with them. We had a couple products fail within warranty period, which JB switched for new ones and upgraded versions also. Their prices are always the best out there and you still get further discounts if you ask for it.
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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