Reviewer Photos & Videos
Disgusting Rude Store Berrimah NT
Disinterested female on main counter chose to break away from communication with myself mid sentence in order to use her mobile phone when I was asking her whether stock was available for a particular movie title. When she finished on her mobile phone (30 seconds later) she promptly handed myself a piece of paper and pen and asked me to write the detail down for her to look at it. She then looked at it and said to myself quickly “we don’t have that mate” and walked away.
Poor customer service
Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.
Very poor customer service
Was told on Saturday when I bought a 75” Sony smart tv worth $2500 my tv would be getting installed on the Wednesday, so took the day off to be home, then 4:30pm Tuesday get a phone call saying you won’t be getting it until Friday and there was nothing they could do, got told I could get a blue ray or DVD for there stuff around lol the way I was told was quite abrupt, so I asked for a refund, and was told I had to go to any jbhifi to get a refund! I was very unimpressed by the way I had been spoken to, like the manager didn’t give to shoots ...about loosing the sale or making the customer happy! Went and got price matched at Harvey Norman, got the same price with extras and being installed on the Wednesday! Just writing this review to let people know that jbhifi customer service has gone down hill dramatically, it was the go to store for me but not anymore, I’m glad they did not get my money, and they will not be in the near future! Management team needs an overhaul at bundall jbhifi
Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...
I again purchased a 4 port USB hub.
I found the item and noticed that there was a huge price difference from $30 plus to well over a &100 plus.
I made the terrible decision to ask the young guy with a pony tail does this item I purchased fit all USB's as the price difference was so large. He replied "I don't understand your question?"
I said well why is there such a big price difference,,,,,his reply "They are C's" (unsaid you idiot!and delivered in that way too) I am afraid I have NO IDEA what a C is? The whole conversation was condescendi...
Excellent Customer Service
I would like to compliment a lovely young man who exceeded our expectations of wonderful customer service
First i went to Telstra to buy a phone & was told it would be quite a significant wait time & to book a date next week sometime to do this
I then went to JB HI Fi at Miranda and was pleasantly greeted by a lovely young man ‘ Lauchlan ‘
He assisted me to buy a phone and was able to access my telstra account and advise on best data costs that would assist me with my new phone
He then set my new phone up for me with protective cover and c...
Would not give warranty
Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit
rude customer service
Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up
JB Hi Fi always great service
I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.
Great customer service
A big shout out to Jarrud from Maroochydore JB Hi-Fi store for the great service he gave me. JB's my go to store and it proved again to be the right choice.
Bought a laptop that turned out to be a dud. But its when things go wrong that you measure the worth of the store and the people working in it.
Jarrud Couldn't be more helpful, replaced it with an upgraded computer at a fantastic price as they didn't have a similar replacement in stock. He even rang a few days later to check how it was all going. Thanks Jarrud
Price match is no such thing
They do not match online stores only physical stores according to my local Jb hifi store. This is not specified on their website.
Excellent service & advice
Nadia & Tim made the shopping experience excellent . We will always recommend these staff members aswell as JB Hi Fi , Will shop there again soon!
Exceptional, pro-active customer service.
Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.
- JB Hi-Fi Retail Stores
The best way to hold your TV on the wall
On Thursday 18th February 2021 I bought the Ezymount VLM3400B Full Motion TV Wall Mount (23-55") for $69 so I can put my Hisense 55R5 55” 4K UHD TV on the wall so I can watch it when I move into my own unit in March 2021. The staff were kind and thoughtful to me and the service was fantastic because they gave me a great bargain.
I paid for a TV with the Black Friday sales and was told that they did not have stock in store but I would receive it before Christmas. I phoned after Christmas and was told that I just missed out and would receive tv on 12.01.21. I phoned them after that date and was told that they still had no stock. I am still waiting despite contacting the national service line who referred me back to store that I had issues with!!!
Razer Kraken Kitty BT Headset
The headset is really cute and comfortable.
The sound so far is great.
If there is 1 thing I would improve, I'd include an Aux cable option for when it loses battery during a game and you need to panic plug it in via AUX.
Otherwise, it is great and I am loving it so far.
The reviewer stated that an incentive was offered for this review
Any chance I could get some service (not so) groovy people?
JB HiFi Toowoomba city. Who says retail stores are on the way out? I went into this store looking for a simple bluetooth receiver. The lay-out of the store was wildly counter-intuitive and the six (yep six) sales non-assistants were masters at yucking it up with each other, looking the other way to avoid eye contact, trying to look busy, talking about fortnite / dungeons and dragons / chess club or whatever that less than fashionable demographic likes to talk about..., but no contact or service for me or anyone else in the store for the 15 minutes I was there. Needless to say, I went home and bought it online. JB = Just Bad.
Appalling 'service', rude and ignorant
Went to Rosny Eastland's store at approx 1210 Thursday Feb 5 to inspect and buy the new Nokia 5.4 as advertised in a full page ad in their latest catalogue. I had never been there before.
Guy who served me straight up asked which colour I wanted to buy as if that was all I should ask for. I asked to see both as I wanted to actually inspect the phone and its features. Well what an issue such a request became. He handed me a display mockup while he looked for another model.He said everything was sealed so I could not see the other colour. I asked...
Why in this day and age a huge retailer like JBHIFI doesn't offer Afterpay astounds me.
JBHIFI continues to refuse to offer Afterpay for whatever reason. Its ridiculous... I would be willing to shop more at jbhifi if they did offer it.
- JB Hi-Fi Retail Stores
The best coffee machine for your home
On Monday 28th September 2020 I bought the Sunbeam Barista Max EM5300S (Silver) for $105 so I can make different types of coffee for when my family and friends come over. This is for when I move into my own unit in September 2020. The staff were kind and thoughtful to me and the service was fantastic because they gave me an excellent deal.
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
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