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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 497 reviews · View Statistics

Reviews

  • Product Quality
    3.9 (210)
  • Return Claim MadeYes · No (273)
  • Customer Service
    3.1 (250)
  • Warranty Claim MadeYes · No (273)
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Mark

MarkDarwin, NT

  • 11 reviews
  • 18 likes

Disgusting Rude Store Berrimah NT

published

Disinterested female on main counter chose to break away from communication with myself mid sentence in order to use her mobile phone when I was asking her whether stock was available for a particular movie title. When she finished on her mobile phone (30 seconds later) she promptly handed myself a piece of paper and pen and asked me to write the detail down for her to look at it. She then looked at it and said to myself quickly “we don’t have that mate” and walked away.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBerrimah
Warranty Claim MadeNo
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john w.

john w.Illawarra, NSW

  • 3 reviews
  • 1 like

Poor customer service

published

Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrawong NSW
Warranty Claim MadeNo
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Corey

CoreySouth East Queensland, QLD

  • 2 reviews

Very poor customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJbhifi bundall
Warranty Claim MadeNo
Product PurchasedSony Bravia KD75X8500C (75")
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den

denSydney, NSW

  • 14 reviews
  • 9 likes

Moderate service

published

Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHurstville
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 64GB
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Sanity restored

Sanity restoredSydney, NSW

  • 8 reviews
  • 3 likes

Condescending

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HIFI Miranda
Warranty Claim MadeNo
Product PurchasedBonelk USB-A to 4 Port USB 3.0 Slim Hub
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Roy M.

Roy M.Sydney, NSW

Excellent Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMiranda Nsw
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 64GB
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Would not give warranty

published

Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToowoomba
Warranty Claim MadeNo
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Patrick

Patrick

  • 4 reviews

rude customer service

published

Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall
Warranty Claim MadeNo
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JB Hi Fi always great service

published

I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro 256GB
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Budview1

Budview1South East Queensland, QLD

  • 5 reviews
  • 3 likes

Great customer service

published

A big shout out to Jarrud from Maroochydore JB Hi-Fi store for the great service he gave me. JB's my go to store and it proved again to be the right choice.
Bought a laptop that turned out to be a dud. But its when things go wrong that you measure the worth of the store and the people working in it.
Jarrud Couldn't be more helpful, replaced it with an upgraded computer at a fantastic price as they didn't have a similar replacement in stock. He even rang a few days later to check how it was all going. Thanks Jarrud

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo
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manu

manuAU

  • 2 reviews
  • 1 like

Price match is no such thing

published

They do not match online stores only physical stores according to my local Jb hifi store. This is not specified on their website.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrawong
Warranty Claim MadeNo
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Excellent service & advice

published

Nadia & Tim made the shopping experience excellent . We will always recommend these staff members aswell as JB Hi Fi , Will shop there again soon!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood Westfield
Warranty Claim MadeNo
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humbug

humbug

  • 3 reviews

Exceptional, pro-active customer service.

published

Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEastgardens NSW
Warranty Claim MadeNo
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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 219 reviews
  • 65 likes

The best way to hold your TV on the wall

published

On Thursday 18th February 2021 I bought the Ezymount VLM3400B Full Motion TV Wall Mount (23-55") for $69 so I can put my Hisense 55R5 55” 4K UHD TV on the wall so I can watch it when I move into my own unit in March 2021. The staff were kind and thoughtful to me and the service was fantastic because they gave me a great bargain.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood JB Hi-Fi
Warranty Claim MadeNo
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Unhappy

Unhappy

  • 2 reviews

Poor Service

published

I paid for a TV with the Black Friday sales and was told that they did not have stock in store but I would receive it before Christmas. I phoned after Christmas and was told that I just missed out and would receive tv on 12.01.21. I phoned them after that date and was told that they still had no stock. I am still waiting despite contacting the national service line who referred me back to store that I had issues with!!!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo
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Razer Kraken Kitty BT Headset

published

The headset is really cute and comfortable.

The sound so far is great.

If there is 1 thing I would improve, I'd include an Aux cable option for when it loses battery during a game and you need to panic plug it in via AUX.

Otherwise, it is great and I am loving it so far.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDunedin
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Mr Jensen

Mr Jensen

  • 13 reviews
  • 33 likes

Any chance I could get some service (not so) groovy people?

published

JB HiFi Toowoomba city. Who says retail stores are on the way out? I went into this store looking for a simple bluetooth receiver. The lay-out of the store was wildly counter-intuitive and the six (yep six) sales non-assistants were masters at yucking it up with each other, looking the other way to avoid eye contact, trying to look busy, talking about fortnite / dungeons and dragons / chess club or whatever that less than fashionable demographic likes to talk about..., but no contact or service for me or anyone else in the store for the 15 minutes I was there. Needless to say, I went home and bought it online. JB = Just Bad.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToowoomba City
Warranty Claim MadeNo
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Richard

RichardHobart

  • 5 reviews
  • 1 like

Appalling 'service', rude and ignorant

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRosny Hobart Tasmania
Warranty Claim MadeNo
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Ashton

AshtonSydney, NSW

Why in this day and age a huge retailer like JBHIFI doesn't offer Afterpay astounds me.

published

JBHIFI continues to refuse to offer Afterpay for whatever reason. Its ridiculous... I would be willing to shop more at jbhifi if they did offer it.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 219 reviews
  • 65 likes

The best coffee machine for your home

published

On Monday 28th September 2020 I bought the Sunbeam Barista Max EM5300S (Silver) for $105 so I can make different types of coffee for when my family and friends come over. This is for when I move into my own unit in September 2020. The staff were kind and thoughtful to me and the service was fantastic because they gave me an excellent deal.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChirnside Park JB Hi-Fi
Warranty Claim MadeNo
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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