Reviewer Photos & Videos
Called a store asking for a particular product. I was put on hold and eventually had to call back, at which point I was told that they had just been put on hold for another customer. Only later did I realize that they must have gotten confused, picked up the wrong phone call, and mistaken the customer for me. They most probably just said, "I found what you were looking for," and the customer thought they were talking about a different product. When I called back, I was told they had been on hold for days waiting for someone to collect them. I a...sked what name they had been put under, but he didn't know. When I explained the situation, the rude sales assistant said, "I am sure they didn't think that two different people wanted the exact same product!" I was then told that I had a very short deadline to collect them. This exact same store has also refused me entry before close of business. I know that it wasn't 5pm yet as I heard the clocktower chiming as I walked away!
I paid for a TV with the Black Friday sales and was told that they did not have stock in store but I would receive it before Christmas. I phoned after Christmas and was told that I just missed out and would receive tv on 12.01.21. I phoned them after that date and was told that they still had no stock. I am still waiting despite contacting the national service line who referred me back to store that I had issues with!!!
Razer Kraken Kitty BT Headset
The headset is really cute and comfortable.
The sound so far is great.
If there is 1 thing I would improve, I'd include an Aux cable option for when it loses battery during a game and you need to panic plug it in via AUX.
Otherwise, it is great and I am loving it so far.
The reviewer stated that an incentive was offered for this review
Any chance I could get some service (not so) groovy people?
JB HiFi Toowoomba city. Who says retail stores are on the way out? I went into this store looking for a simple bluetooth receiver. The lay-out of the store was wildly counter-intuitive and the six (yep six) sales non-assistants were masters at yucking it up with each other, looking the other way to avoid eye contact, trying to look busy, talking about fortnite / dungeons and dragons / chess club or whatever that less than fashionable demographic likes to talk about..., but no contact or service for me or anyone else in the store for the 15 minutes I was there. Needless to say, I went home and bought it online. JB = Just Bad.
Appalling 'service', rude and ignorant
Went to Rosny Eastland's store at approx 1210 Thursday Feb 5 to inspect and buy the new Nokia 5.4 as advertised in a full page ad in their latest catalogue. I had never been there before.
Guy who served me straight up asked which colour I wanted to buy as if that was all I should ask for. I asked to see both as I wanted to actually inspect the phone and its features. Well what an issue such a request became. He handed me a display mockup while he looked for another model.He said everything was sealed so I could not see the other colour. I asked...
Why in this day and age a huge retailer like JBHIFI doesn't offer Afterpay astounds me.
JBHIFI continues to refuse to offer Afterpay for whatever reason. Its ridiculous... I would be willing to shop more at jbhifi if they did offer it.
- JB Hi-Fi Retail Stores
The best coffee machine for your home
On Monday 28th September 2020 I bought the Sunbeam Barista Max EM5300S (Silver) for $105 so I can make different types of coffee for when my family and friends come over. This is for when I move into my own unit in September 2020. The staff were kind and thoughtful to me and the service was fantastic because they gave me an excellent deal.
the worst customer service i have ever seen
i went into this store knowing what i wanted to but but they were locked up. I looked around for a staff member and couldn't tell who worked there so i went to the payment counter and asked for help there were two staff members there talking to each other and laughing so returned to the counter where the items were and waited after another 5 minutes my wife tried an old tactic and phoned the store from inside the store when they eventually answered they said they would send someone over straight away about another 3 minutes later my wife went t...o the register the two staff members were still having there conversation and said they would be over in a minute i set an alarm on my phone as if nobody had come over in the next 2 minutes i was going elsewhere just as the alarm was going off one of the two that i first asked came over so i asked him about the price that was advertised online and he replied that sale ended last night and the item was now $70 dearer( when I phoned the night before to check stock they didn't tell me that) so i figured that was the last straw i thanked him for his time and walked out the door will i return to JBHIFI what do you think !!!
Laptop for High School
My mum and I needed to purchase a laptop for high school and we drove to parramatta and we were served by a lady named Gena. Honestly we need more people in the world like her because she was an outstanding assistant and helped us with our last minute shopping.
If the JB Hi-Fi manager at parramatta finds this, please promote Gena because she was outstanding.
The reviewer stated that an incentive was offered for this review
Worst customer service ever Robina Store
Had a faulty Microsoft Surface Pro keyboard that I purchased 3 months ago.
From the minute i walked in got treated like a leper.
Everyone turned their heads & ignored me.
After 5 mins went to front counter & girl at the front didn't want anything to do with it & said I needed to wait for sales staff.
I walked out.
I will never shop here again.
Not expected !!!
JBHiFi sometimes higher in devive stock and price comparing to other electronic retail store. Furthermore do not stock desired products though and a simple review of not having the right model in their stock is not published because does not meet standard. Actually, their rip off standard. That is so unexpected. Lucky did not buy too expensive devicd with refund and delivery problems.
JB Worker Complaint
My Dad has been BANNED from JB at Forest Hill Chase. All for saying hello at the door girl over a month ago. It was that blonde woman who kicked him out. I want to speak to someone about this. I'm really angry about this. He did nothing wrong. My Dad has had 4 accusations made against him, someone said he had his arm around one girl, and they accused him of belittling another staff member. He is always friendly. Not one warning he received. This is really upsetting to our family. He said Happy New Year to that blonde woman over a week ago, she ignored him, and walked away. You should be ashamed of yourselves, JB-HIFI. He is 82 years old. He would never harm a fly. He is the most harmless and friendliest man in the world.
How dare you.
Total lack of customer service
Recently visited JB Hi-Fi's modbury store, firstly meet by aggressive security guard at front door who barked orders to everyone who came in. Lots of floor staff who were too interested in talking to their friends and comparing muscles. Then when came to check out the line was nearly out the door, only 2 registers operating but 5 staff behind the counter. I understand there are COVID restrictions at the moment but wouldnt you think that the staff on the registers wouldnt have to answer the phones as well while the other 3 just chat away. Nu...mber of people complained, staff just not interested and when voiced opinion about the number of people in the store the security lady at the front door just arked up and started abusing us the customer who just spent money in the store where she works!!!! Honestly serious training required for all staff on service and customer service.
Is anyone home?
I swore three years back never to visit the Tweed City store again after waiting an hour for service. Well, I weakened today and tried them again. Nothing has changed. They simply just don't have enough staff and those who weren't attending to customers were jovially talking to each other and ignoring those waiting around them. That's it for me.
Thank you. Really good customer service to assist our purchase of a iPhone 12 pro max and Apple Watch. Highly recommend.
Never Buy From Jb Hi-fi! Terrible Experience
I bought my PS4 Pro from JB Hi-Fi, not even close to a year the console then crashes on itself destroying the entire harddrive so i sent it in for repairs 30th of November 2020. I was told by staff that it would take roughly less then 4 weeks. I call up on the 9th of January 2021 and i get told that JB Hi-Fi gave Sony the wrong Serial Number so my PS4 Pro wasnt sent to Sony a whole 17 days after i put it Playstation for repair!
This service is absolutely terrible and the woman that was talking to me over the phone didn't even say sorry, she didn't seem to care or to even try help me!
Im making sure none of my family, friends, relatives, everyone not to buy from JB HI FI EVERRRRR!!!!
Your personal information is not safe at jb-hifi. (instore)
DO NOT GIVE JB-HIFI YOUR DETAILS FOR SMS/EMAIL RECEIPTS. After doing so INSTORE I have been targeted by sms scams. Not a new thing but this time they know my full name
(not email name) phone number, suburb I live in and store i shopped at. The only way for this to happen is from INSTORE AT JB-HIFI I have never and will never give this info out online.
So do not give your information to JB-HIFI instore..
Great customer sevice
I went to my usual JBHifi stores at Carseldine and Northlakes to buy the Garmin Vivofit 4 which were on special in JBHifi catalogue. Both stores have no stock and they said that I should order online. A friend told me to try the Morayfield store.
Richard from JBHifi Morayfield was very helpful and offered a transfer and collect as they have no stock. 36 hours later I received a text message to collect my watch from the store. I am surprised that other JBHifi stores did not mention about this service. I was very happy with Richard's excellent customer service and I will definitely shop at Morayfield JBHifi in the future.
One of the best Laptops I have ever used.
ASUS-ROG STRIX G512LW-AZ003T is the best gaming Laptop I have used. Screen is crisp and clear. It has powerful graphics, easy to use, and unique and beautiful design.Great value for the price. I will recommend to anyone.
Not matching prices is poor business
Poor customer service. In this day and age JB is way behind the times, with not matching either Costco prices or online competitor prices. I was going to be at the Rouse Hill store today, so rather than duck down the road to Costco at Marsden Park (to which I am a member) I wanted to see if JB would match the $79.95 Costco had for an item, that JB was selling for $89.95... well they wouldn't match it, saying you had to be a member of Costco to get those cheap prices. Well I am a member, so I will go down the road and JB can lose my business oer...$10 (or I can even get the product online at Costco with free delivery - even other stores in Melbourne - Im in Sydney - have it for $80 with free shipping, which JB wouldn't match either as they were in VIC). Ok, then don't take my money. (Even Harvery Norman will price match Costco). Very inflexible practices when the days of store shopping are going by the wayside. If you want my business JB you really need to get with the times and actually either offer more competitive prices or actually price match, regardless of if it's Costco or an online store (especially when the difference is only $10).
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
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