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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 514 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (65)
  • Return Claim MadeYes (49) · No (16)
  • Customer Service
    2.2 (67)
  • Warranty Claim MadeYes (70) · No
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Vineesh
VineeshGreater Melbourne (Inner), VIC
  • 5 reviews
  • 4 likes

Samsung buds and Jbhifu Melbourne central warranty

published

The left side of the earbuds dies in less than an hour while the right side is 90%. This is clearly a manufacturing defect. Went to Melbourne central (12 June 2021) to get it replaced and The store manager declined to replace it under ACL and wanted to buy another one.
As a consumer, it is my right to ask it to be escalated further the manager straight away declined and said to get lost. Reported this issue to Consumer affairs victoria.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMelbourne Central
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Buds+

Absolutely astonished by an elderly lady with a faulty tv through JB HIFI Chadstone to be fixed

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChadstone VIC
Warranty Claim MadeYes
Hamsterblog
HamsterblogSouth East Queensland, QLD
  • 5 reviews
  • 1 like

Very good customer service and afters sales support

published

I had been a customer of jb hi fi at garden city in brisbane not for about 3 years there allways happy to find me the best price and willing to match it or if not in stock they call around try find it at another store they allways give me best price and have smile on there faces when I'm walking in and walking out for warranty they have replace stuff I have bought in the pass and allways happy to find a solution if can't be replaced by the manufacturer staff very easy to approach and talk to and they know there warrety and product knowledge.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane garden city
Warranty Claim MadeYes
Product PurchasedLenovo Tab 2 A7
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Alan M
Alan MSydney
  • 13 reviews
  • 6 likes

Support ticket has been open for a week and no contact

published

I bought a new iPhase from JB HiFi Pacific Fair in February. In May, the "Home" button stopped working. Since I live interstate (in Sydney) I can't visit the store I bought this phone from.

I submitted a request to get this repaired last Sunday - and their automatic reply came quickly. However, there has been no other contact since.

JB HiFi wants your business, but doesn't put any effort into post-sales support.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPacific Fair
Warranty Claim MadeYes
Product PurchasedApple iPhone SE 16GB

Horrible customer service and rude employees

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationocean keys WA
Warranty Claim MadeYes
Product PurchasedWD Elements SE 500GB
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BrendonC
BrendonCMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Warranty worthless

published
Incentivised ReviewNo
Store LocationModbury, SA
Warranty Claim MadeYes
idneLigE
idneLigEHobart, TAS

Terrible Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHobart, TAS
Warranty Claim MadeYes
Older Citizen
Older CitizenPerth, WA

Outstanding helpful service from all the staff at the store in Myaree in Western Australia.

published

The problem I had with a TV was quickly solved and the outcome was very satisfactory. Staff in all areas were helpful and supportive.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyaree. Western Australia
Warranty Claim MadeYes
Glenn
GlennSouth East Queensland, QLD

Warranty Nightmare

published

Three months ago our Dishwasher failed. We bought a top to the range ASKO dishwasher from JB at Carseldine store in Brisbane. JB has stuffed us around all that time. I Have called, pleaded, begged, and ranted but JB service has been notable absent! Yesterday they approved a replacement. Great! Today they told me they want $396.00 to deliver it! Not install...just deliver. Not happy JB!!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCarseldine, Brisbane
Warranty Claim MadeYes
Product PurchasedAsko Dishwasher
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Mohd Ibr
Mohd IbrSydney, NSW

Not happy with the Service and product purchase

published

Purchased SAMSUNG GALAXY A31 from bankstown store and after two or three months charging issue came up and couldn't charged my phone. When i went to the store first they checked and told me it will be replace to new one as its under warranty and has some charging port issue (Faulty charging port and couldn't hold charge) and later they told me they can't replace as it has detected some liquid so have to pay additional 159$ to repair for which am very disappointed but paid and till today no one response and even calling store number but they never answered. Its more than a month now still no response.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBankstown NSW
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A31
Darren
DarrenGeelong
  • 11 reviews
  • 6 likes

Fantastic Customer Service which is rare these days

published

I have made several purchases at the store in Geelong and more recently the Waurn Ponds store. There is a sales person named "Josh" who just seems to know everything about all forms of technology. I suspect he has worked in the industry for many years. I just purchase whatever he recommends as some times there are too many choices and he has never let me down. I only hope he does not "move on" which tends to happen when you FINALLY find a great assistant. never mind. Thanks JB and Josh

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWaurn Ponds Geelong
Warranty Claim MadeYes
Cassy
CassyMelbourne

Warranty claim

published

Bought a tv with extended warranty. They came to pick it up, 6-7 weeks ago. No one answering about where it is or what is happening. Been on hold 2 days in a row for 2 hours.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNarre warren
Warranty Claim MadeYes
Vik G.
Vik G.Sydney, NSW

Worst after sale service !

published

Jbhifi marsden park very disgusting after sales service returned my beats headphones without repair, they were under warranty!!!!
There service is so swift that they returned the heads with repairs AFTER 4 MONTHS!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMarsden park
Warranty Claim MadeYes
Product PurchasedBeats BeatsX

Rude, Intimidating, lying store manager at Springvale VIC

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSpringvale
Warranty Claim MadeYes
Graham Berryman
Graham BerrymanIllawarra, NSW
  • 8 reviews
  • 8 likes

EXTENDED WARRANTY SURPRISE

published

Bought a $2250 HP laptop for my daughter for Christmas 2017. If failed in November 2020 so we did a claim under the extended [3year] warranty we added to the purchase. After a few weeks of sending it off [at their cost] and getting it assessed, they sent a purchase order for a new $2250 HP replacement [much higher spec], arranged to pick it up at the nearest JB, all done

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMacquarie
Warranty Claim MadeYes
Product PurchasedHP 2000
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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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