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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 514 reviews · View Statistics

Reviews

  • Product Quality
    3.9 (239)
  • Return Claim MadeYes · No (319)
  • Customer Service
    3.0 (292)
  • Warranty Claim MadeYes (16) · No (281)
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johnm80
johnm80Metropolitan Adelaide, SA
  • 5 reviews
  • 4 likes

No service

published

Went to JB HIFI Noarlunga store today to purchase a Microsoft Laptop. I waited for 30 mins and asked two staff members for service. They said they were busy with other customers and would be with me soon. After waiting foe 30 mins I saw one of the staff members who said they would be back to help me, leaning against a table talking to another staff member, I watched for 5 mins as they ignored every customer and just kept chatting. I had enough and left in disgust. This is not the first time I have not been able to get service at this particular store.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorlunga Centre, SA.
Warranty Claim MadeNo
Carolyn D.
Carolyn D.Perth, WA

Alex T (amazing Manager at Lakeside Joondalup)

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLakeside Joondalup, WA
Warranty Claim MadeNo
Product PurchasedSamsung mobile phone
John h.
John h.South East Queensland, QLD

Staff was unvilling to assist or just basically rude at stafford store

published

Was only wanting by DVD movie dint get served and when found a female.assistant all she said the move is over there and dint even help and counties talk to her work colleagues and ignorance at staffors store will never go there again and I'm over 20 year loyal customer spent $$$$ over that period worst store ever at stafford should re train staff or replace some of them

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStafford store Brisbane
Warranty Claim MadeNo
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Mouna I.
Mouna I.
  • 5 reviews
  • 4 likes

Lost a Customer

published

Purchased Samsung Galaxy S20 FE 5G online. Went to pick it up at Werribee Plaza store. As I no longer drive due to getting Epilepsy, I have to walk and asked them if they could place it in my trolley and I will stand 2 metres away and mask was on. They refused. Couldn't believe it. Said Manager's policy and had strict rules. No where on their website does it say pick up only by car. What about those that don't drive and don't want to pay the delivery fee. Will never step into any JB HiFi store again. How can they explain people being in supermarkets. Had no problem with this arrangement at another large chain store.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWerribee Plaza, Melbourne
Warranty Claim MadeNo
Hamsterblog
HamsterblogSouth East Queensland, QLD
  • 5 reviews
  • 1 like

Very good customer service and afters sales support

published

I had been a customer of jb hi fi at garden city in brisbane not for about 3 years there allways happy to find me the best price and willing to match it or if not in stock they call around try find it at another store they allways give me best price and have smile on there faces when I'm walking in and walking out for warranty they have replace stuff I have bought in the pass and allways happy to find a solution if can't be replaced by the manufacturer staff very easy to approach and talk to and they know there warrety and product knowledge.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane garden city
Warranty Claim MadeYes
Product PurchasedLenovo Tab 2 A7
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Dispays product it does not stockAlot of wasted time on mysellf and staff Will not return

published

Ultra note 20 for sale
Do not in stock or warehouse
Talked with many staff
But none told me there were none available

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNarellan
Warranty Claim MadeNo

Disinterested service

published

I shopped at JB HiFi in North Sydney this week and was very disappointed with the service. The young man could not have been less interested if he tried. This is sad because I did need help and guidance with my $200 purchase. I won't be back.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Sydney NSW
Warranty Claim MadeNo
no nickname
no nicknameSouth East Queensland, QLD
  • 2 reviews
  • 1 like

fails ipswich

published

why is it that jbhi frequently treat ipswich as a second rate store example today went in to get the new apple tv 64 gb but only to find that ipswich store doesn't get the 64 gb one but Brisbane stores do . I will know in future to just go online to apple and buy products which means jb will miss out

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationrive link north ipswich
Warranty Claim MadeNo
T R.
T R.South East Queensland, QLD

Bundall Gold Coast ~ don’t go if you want service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall, Gold Coast
Warranty Claim MadeNo
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Sandra
Sandra
  • 2 reviews

Fantastic Customer Service

published

Team member Colby went above and beyond to source the product i wanted... demonstrating both a friendly and efficient disposition.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOcean keys Clarkson
Warranty Claim MadeNo
Mark
MarkDarwin, NT
  • 11 reviews
  • 18 likes

Disgusting Rude Store Berrimah NT

published

Disinterested female on main counter chose to break away from communication with myself mid sentence in order to use her mobile phone when I was asking her whether stock was available for a particular movie title. When she finished on her mobile phone (30 seconds later) she promptly handed myself a piece of paper and pen and asked me to write the detail down for her to look at it. She then looked at it and said to myself quickly “we don’t have that mate” and walked away.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBerrimah
Warranty Claim MadeNo
john w.
john w.Illawarra, NSW
  • 3 reviews
  • 1 like

Poor customer service

published

Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrawong NSW
Warranty Claim MadeNo
Corey
CoreySouth East Queensland, QLD
  • 2 reviews
  • 1 like

Very poor customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJbhifi bundall
Warranty Claim MadeNo
Product PurchasedSony Bravia KD75X8500C (75")
den
denSydney, NSW
  • 14 reviews
  • 9 likes

Moderate service

published

Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHurstville
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 64GB
Sanity restored
Sanity restoredSydney, NSW
  • 8 reviews
  • 3 likes

Condescending

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HIFI Miranda
Warranty Claim MadeNo
Product PurchasedBonelk USB-A to 4 Port USB 3.0 Slim Hub
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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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