Reviewer Photos & Videos
Went to JB HIFI Noarlunga store today to purchase a Microsoft Laptop. I waited for 30 mins and asked two staff members for service. They said they were busy with other customers and would be with me soon. After waiting foe 30 mins I saw one of the staff members who said they would be back to help me, leaning against a table talking to another staff member, I watched for 5 mins as they ignored every customer and just kept chatting. I had enough and left in disgust. This is not the first time I have not been able to get service at this particular store.
Alex T (amazing Manager at Lakeside Joondalup)
Hi there, just wanted to say that Alex T (manager of the phone department at Lakeside Joondalup) went over and above to help us out with the purchase of a new phone yesterday. Not only did he help us with the Telstra plan (which I know JBHiFi sales staff always do) but he helped us to purchase the right kind of phone for us - one that we can switch to the 3G network as that is the only network that can service our area. He also spent time to help me transfer all of my data over (something which would have taken me hours to do). I walked out of ...there with a brand new phone, able to use it straight away to message people for my business. He took all the hassle away and didn't forget to wish me a happy birthday when I left. Alex T you are amazing. Thank you!!
Staff was unvilling to assist or just basically rude at stafford store
Was only wanting by DVD movie dint get served and when found a female.assistant all she said the move is over there and dint even help and counties talk to her work colleagues and ignorance at staffors store will never go there again and I'm over 20 year loyal customer spent $$$$ over that period worst store ever at stafford should re train staff or replace some of them
Lost a Customer
Purchased Samsung Galaxy S20 FE 5G online. Went to pick it up at Werribee Plaza store. As I no longer drive due to getting Epilepsy, I have to walk and asked them if they could place it in my trolley and I will stand 2 metres away and mask was on. They refused. Couldn't believe it. Said Manager's policy and had strict rules. No where on their website does it say pick up only by car. What about those that don't drive and don't want to pay the delivery fee. Will never step into any JB HiFi store again. How can they explain people being in supermarkets. Had no problem with this arrangement at another large chain store.
Very good customer service and afters sales support
I had been a customer of jb hi fi at garden city in brisbane not for about 3 years there allways happy to find me the best price and willing to match it or if not in stock they call around try find it at another store they allways give me best price and have smile on there faces when I'm walking in and walking out for warranty they have replace stuff I have bought in the pass and allways happy to find a solution if can't be replaced by the manufacturer staff very easy to approach and talk to and they know there warrety and product knowledge.
Dispays product it does not stockAlot of wasted time on mysellf and staff Will not return
Ultra note 20 for sale
Do not in stock or warehouse
Talked with many staff
But none told me there were none available
I shopped at JB HiFi in North Sydney this week and was very disappointed with the service. The young man could not have been less interested if he tried. This is sad because I did need help and guidance with my $200 purchase. I won't be back.
why is it that jbhi frequently treat ipswich as a second rate store example today went in to get the new apple tv 64 gb but only to find that ipswich store doesn't get the 64 gb one but Brisbane stores do . I will know in future to just go online to apple and buy products which means jb will miss out
Bundall Gold Coast ~ don’t go if you want service
We manage an apartment complex and have bought many items from the Upton Street,Bundall, Gold Coast store, for business and personal use over the last 10+ years. The service used to be great when they had a South African manager. Since he left, the service has been terrible. You can walk into that store at 9am on a Tuesday and the staff, must be trained to avoid eye contact! Seriously, they are either climbing up ladders, looking at computers or just pretending to be busy. No one gives a damn about providing service at this store. They need a ...lesson from the staff at Harvey Norman, Bundall. Harvey Norman’s staff seek out customers. JB-hifi’s staff at Bundall practise making themselves invisible! A word of advice JB HIFi Bundall- no one is infallible. Stop treating your customers as if they’re imposing on you. Hire staff that WANT to work. Hire a manager that is able to MANAGE! Jackson is a joke!
Fantastic Customer Service
Team member Colby went above and beyond to source the product i wanted... demonstrating both a friendly and efficient disposition.
Disgusting Rude Store Berrimah NT
Disinterested female on main counter chose to break away from communication with myself mid sentence in order to use her mobile phone when I was asking her whether stock was available for a particular movie title. When she finished on her mobile phone (30 seconds later) she promptly handed myself a piece of paper and pen and asked me to write the detail down for her to look at it. She then looked at it and said to myself quickly “we don’t have that mate” and walked away.
Poor customer service
Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.
Very poor customer service
Was told on Saturday when I bought a 75” Sony smart tv worth $2500 my tv would be getting installed on the Wednesday, so took the day off to be home, then 4:30pm Tuesday get a phone call saying you won’t be getting it until Friday and there was nothing they could do, got told I could get a blue ray or DVD for there stuff around lol the way I was told was quite abrupt, so I asked for a refund, and was told I had to go to any jbhifi to get a refund! I was very unimpressed by the way I had been spoken to, like the manager didn’t give to shoots ...about loosing the sale or making the customer happy! Went and got price matched at Harvey Norman, got the same price with extras and being installed on the Wednesday! Just writing this review to let people know that jbhifi customer service has gone down hill dramatically, it was the go to store for me but not anymore, I’m glad they did not get my money, and they will not be in the near future! Management team needs an overhaul at bundall jbhifi
Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...
I again purchased a 4 port USB hub.
I found the item and noticed that there was a huge price difference from $30 plus to well over a &100 plus.
I made the terrible decision to ask the young guy with a pony tail does this item I purchased fit all USB's as the price difference was so large. He replied "I don't understand your question?"
I said well why is there such a big price difference,,,,,his reply "They are C's" (unsaid you idiot!and delivered in that way too) I am afraid I have NO IDEA what a C is? The whole conversation was condescendi...
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
Get an answer from our members
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.