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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 448 reviews · View Statistics

Reviews

2.2

91 reviews
  • Product Quality
    2.3 (80)
  • Return Claim MadeYes (91) · No
  • Customer Service
    2.3 (87)
  • Warranty Claim MadeYes (44) · No (36)
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Reviewer Photos & Videos

Microsoft Surface Pro

Microsoft Surface ProGreater Melbourne (Outer), VIC

Micrisofr Surface Book

published

I purchased from JB Hi Eastland 27/11/19 First screen failed approx 3 month second screen cracks appeared approx 7 months later . JB said microsoft would only considered laptop had been dropped wanted $1000 dollars to repair . Held off on repairing decised to take JB Chirnside Park very quick to palm off to Microsoft after discussions and showing Eastland repair docket
Manager reluctantly created new repair docket.
This Laptop has been a lemon from the start and the service from JB both at Eastland and Chirnside has been poor .All care and no responsibility!!!! Do not buy this laptop and question return policies on all purchases from JB HI.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationEastland
Product PurchasedMicrosoft Surface
Sanity restored

Sanity restoredSydney, NSW

  • 9 reviews
  • 3 likes

BAD and rude

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTaren Point
Warranty Claim MadeNo
Cassy

CassyMelbourne

Warranty claim

published

Bought a tv with extended warranty. They came to pick it up, 6-7 weeks ago. No one answering about where it is or what is happening. Been on hold 2 days in a row for 2 hours.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNarre warren
Warranty Claim MadeYes
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Vik G.

Vik G.Sydney, NSW

Worst after sale service !

published

Jbhifi marsden park very disgusting after sales service returned my beats headphones without repair, they were under warranty!!!!
There service is so swift that they returned the heads with repairs AFTER 4 MONTHS!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMarsden park
Warranty Claim MadeYes
Product PurchasedBeats BeatsX

Rude, Intimidating, lying store manager at Springvale VIC

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSpringvale
Warranty Claim MadeYes
Bill M.

Bill M.South East Queensland, QLD

Service Warranty

published

I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBurleigh Heads QLD
Warranty Claim MadeNo
Product PurchasedSonos Arc
Graham Berryman

Graham BerrymanIllawarra, NSW

  • 7 reviews
  • 8 likes

EXTENDED WARRANTY SURPRISE

published

Bought a $2250 HP laptop for my daughter for Christmas 2017. If failed in November 2020 so we did a claim under the extended [3year] warranty we added to the purchase. After a few weeks of sending it off [at their cost] and getting it assessed, they sent a purchase order for a new $2250 HP replacement [much higher spec], arranged to pick it up at the nearest JB, all done

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMacquarie
Warranty Claim MadeYes
Product PurchasedHP 2000
Olga

OlgaSydney, NSW

Terrible Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta Westfield
Warranty Claim MadeNo
sanoop m.

sanoop m.Sydney, NSW

  • 2 reviews

Wonderful service and helpful staff

published

I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta, NSW
Product PurchasedJBL Bar 5.1
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HJV

HJVSouth East Queensland, QLD

  • 2 reviews

Store credit provided for not fit for purpose return

published

Today I returned out of warranty waterproof Bluetooth & MP3 earplugs to Mt Ommaney store (Brisbane) as they did not work while swimming as advertised. They were purchased in Adelaide and given as a gift. I have only recently started swimming again and had not previously used in the pool hence did not realize they were not fit for purpose.
I was given a store credit for which I am very appreciative. Great service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Ommaney, Brisbane
Product PurchasedJBL Endurance DIVE
Phil

PhilGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Re: Fantastic customer service

published

Would like to give a 5 star rating to Adam at JB HiFi Plenty Valley for providing fantastic customer service in relation to a faulty new tv. He went above and beyond in sorting out my problem!

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPlenty Valley
Sbua

SbuaVictoria

Sony tv

published

I wouldn’t recommend purchasing any tv from this store or anything from this store as they do not comply with the laws of practise, or follow there warranty contract, and make up loop holes so they do not have to replace the tv. It’s taken 2 months for a repair and it still hasn’t been repaired and in consumer laws I’m entitled to a refund or replacement and they refuse to do both and tell you to contact the regional head office.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCraigieburn Victoria 3064
Warranty Claim MadeNo
Billabongbloke

BillabongblokeGreater Melbourne (Inner), VIC

Failure to know or comply with Australian Consumer Law

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationJB HiFi Preston Victoria
Product PurchasedMavic DJI Mini drone
Choco F.

Choco F.South East Queensland, QLD

Faulty headphones

published

Thank you JB HI-FI Harbourtown, for always delivering the best Customer Service and experience.
Special thanks to Claudia, 5 stars kindness and service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHarbourtown, Gold Coast
Warranty Claim MadeYes
Product PurchasedJBL Under Armour Sport Wireless Train Headphones
Fayezjou

FayezjouSydney, NSW

  • 6 reviews
  • 1 like

Warranty issues , Unqualified staff

published

faulty TV with 3 years warranty . Very hard to fallow up with the Staff at JB HI FI Liverpool included the Store manger and The JB HI FI area manger . No one to take responsibility. better shop for your NEW TV or other Stuff on Line . appliance on Line or Power land . better price with free delivery.

Never ever shop at JB HI FI Liverpool or anywhere . I will not recommend it to friends and families

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLiverpool
Warranty Claim MadeYes
Electronics & Computing Shops

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Liron nehmadi

Liron nehmadiGreater Melbourne (Inner), VIC

  • 4 reviews
  • 4 likes

Amazing customer service!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationJB Hi-Fi Prahran
Sam

SamIllawarra, NSW

Terrible service, Misleading information and money hungry.

published

I brought a product from the Wollongong store online the watch took all day to set up and even then the SIM card would not work properly I spent over 40 on the SIM card and the watch itself cost 200 dollars. When I took it back I got snide comments from the manager that worked there, when I told them I wanted a refund in cash they told me it would have to be done online and it would be there within a few days , I waited over three weeks and they are still saying that it isn't there fault and don't shop here they sell you faulty items and when you ask for your money back they make every excuse to not give you your money back and make you feel like crap for trying.

Incentivised ReviewNo
Return Claim MadeYes
Store LocationWollongong
Warranty Claim MadeNo
Product PurchasedMoochies KW11
Victoria 1980

Victoria 1980Illawarra, NSW

Post sale no help

published

I had an issue with my Lenovo tablet when I purchased it jb told me there's a 12month warranty it stopped working 4 months later I called them I had the receipt they told me they would have to send it away without immediately replacing it I asked what they expected me to do without a device they told me they sell them for $98 buy a new one. That's not the point they shouldn't mislead people about warranties

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationStockland Shellharbour
Warranty Claim MadeYes
Product PurchasedLenovo A850
Alex

AlexPerth, WA

Do not purchase anything of value from them

published

Product did not worked as described.
Went back to store within 24 hours.
No refund possible with no extra help.
Pricing is miles of online retailers anyway, but purchased locally for things like warranty which is worthless anyway. don't let anyone convince you there is any reason to shop here

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWestfield Booragoon
Product PurchasedNote 20 Ultra
super v.

super v.Sydney, NSW

Very poor customer service

published

Very poor customer service
I bought a apple lighting AV adapter from Liverpool store, it started playing up after a couple of months and getting worse, when I went to the store for replacement, they didn't accept that because the cable has a sign of usage?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationLiverpool,NSW
Warranty Claim MadeYes
Product PurchasedApple Lighting Digital AV Adapter
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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