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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 514 reviews · View Statistics

Reviews

2.2

109 reviews
  • Product Quality
    2.2 (96)
  • Return Claim MadeYes (109) · No
  • Customer Service
    2.3 (105)
  • Warranty Claim MadeYes (49) · No (43)
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Big Steve
Big StevePerth, WA
  • 2 reviews

Great service

published

Great experience polite very knowledgeable staff helped with my modem/router today, And a electric scooter last week ? Highly recommended... Great store every thing you need technical ?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationJoondalup [Sundew rise store]
Warranty Claim MadeNo
Product PurchasedNetgear AC1750 Smart WiFi R6400

Absolutely astonished by an elderly lady with a faulty tv through JB HIFI Chadstone to be fixed

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChadstone VIC
Warranty Claim MadeYes
Alan M
Alan MSydney
  • 13 reviews
  • 6 likes

Support ticket has been open for a week and no contact

published

I bought a new iPhase from JB HiFi Pacific Fair in February. In May, the "Home" button stopped working. Since I live interstate (in Sydney) I can't visit the store I bought this phone from.

I submitted a request to get this repaired last Sunday - and their automatic reply came quickly. However, there has been no other contact since.

JB HiFi wants your business, but doesn't put any effort into post-sales support.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPacific Fair
Warranty Claim MadeYes
Product PurchasedApple iPhone SE 16GB
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Haval S.
Haval S.Sydney, NSW

Store manager in bankstown store

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Wessley R.
Wessley R.Sydney, NSW

Not happy Jan

published

Bought a surround sound system off them (Sony), was completely unsatisfied with the products sound. I took it back and explained actual faults with the item and was then bombard with crap about it being my TVs fault even though the faults I mentioned were wide spread online, and my expectations were pretty much ridiculous for a $430 (normally $599) product. Have spent over 5 grand at this shop over the years. Never again. Will happily take your cash but don’t wanna hear the problems.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBankstown
Warranty Claim MadeNo
Product PurchasedSony HT-RT3
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joby mathew
joby mathewRichmond-Tweed, NSW
  • 2 reviews

Very bad customer service from tweed city jb Hi-Fi

published

I bought a smart watch for Mother’s Day gift and it was a wrong product. When I bought the smart watch I asked the salesman that if it doesn’t work with phone or if she doesn’t like can I bring it back Then he said it is fine. He didn’t say you should not open the box or touch the watch..But when I try to return the product the manager said because we opened it they can’t return it. It is totally unacceptable.. we bought it yesterday afternoon today early morning I asked for refund; they can’t do it..I never ever going to buy anything from them so terrible I lost my 300$

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTweed city
Warranty Claim MadeNo
Gabby
GabbyPerth, WA
  • 5 reviews
  • 3 likes

Best Prices and Service

published

I have never had an issue with them. We had a couple products fail within warranty period, which JB switched for new ones and upgraded versions also. Their prices are always the best out there and you still get further discounts if you ask for it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth
Warranty Claim MadeNo
Product PurchasedFitbit Versa 2
Paul E.
Paul E.Metropolitan Adelaide, SA

JB Hi Fi Adelaide excellent customer service with difficult warranty issue.

published

Bought Nokia 6.2 on Line 3 months earlier. Christain and Liz (Mgrs) supplied loan phone and managed the difficult Nokia Repairer. When Nokia confirmed it was not salvageable (software and hard drive failure) they immediately credited me on a premium google pixel 4a gave a huge discount and assisted in data transfer and contact lists on site via their google rep ? Len. Phone works great and genuine no fuss staff. Excellent Paul E

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
David
David
  • 18 reviews
  • 9 likes

JB HI FI refuse to exchange a gift card with receipt (but EB games will) and refuse to provide a resolution

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Horrible customer service and rude employees

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationocean keys WA
Warranty Claim MadeYes
Product PurchasedWD Elements SE 500GB
Annette
AnnetteGreater Melbourne (Metropolitan), VIC

Less than one if i could.....

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChirnside Park Victoria
Product PurchasedFitbit Versa
Naomi
NaomiPerth, WA

If I could give them a no star rating, I would.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMalaga
Claudia Morgan
Claudia MorganSydney, NSW
  • 3 reviews
  • 2 likes

No Refund No Returns No Exchange

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A71
Tony
Tony Greater Melbourne (Outer), VIC
  • 5 reviews
  • 4 likes

NO REFUND POLICY

published

Bought headset from JB Hifi Watergardens .
The quality is terrible so I returned it.
Got told JB HIFI does not accept returns on headsets no matter what.

Dont buy from JB HIFI ever.
Good guys are much more customer friendly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTaylors lakes Victoria
Warranty Claim MadeNo
Product PurchasedSkullcandy
Dean i.
Dean i.South East Queensland, QLD
  • 5 reviews

Really good

published

My local store has great staff, easy parking and simple returns. There’s no pressure to buy the most expensive model

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMount Gravatt Homemaker Centre
Warranty Claim MadeNo
Electronics & Computing Shops

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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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