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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 2 of 25)

2.6 from 495 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (363)
  • Return Claim MadeYes (104) · No (310)
  • Customer Service
    2.8 (435)
  • Warranty Claim MadeYes (66) · No (336)
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Patrick

Patrick

  • 4 reviews

rude customer service

published

Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up

Customer Service
Incentivised ReviewNo
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Melbin

MelbinGreater Melbourne (Outer), VIC

  • 5 reviews
  • 8 likes

Rubbish TV and Rubbish warranty by JB HI -Fi

published

Don't buy anything from this JB HI -FI plenty valley, i bought a T V from there and it was faulty the picture would stop and the sound goes on then turns by itself off. I made a complaint to the JB HI FI store and they told that some one will call but i never heard back, i went to the store and made the complaint they said they will contact but they never did. I had to go o the consumer affairs to get my refund for the new TV.

Don't buy any thing from JB HIFI plenty valley their customer service is rubbish

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Tony

Tony Greater Melbourne (Outer), VIC

  • 5 reviews
  • 4 likes

NO REFUND POLICY

published

Bought headset from JB Hifi Watergardens .
The quality is terrible so I returned it.
Got told JB HIFI does not accept returns on headsets no matter what.

Dont buy from JB HIFI ever.
Good guys are much more customer friendly.

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JB Hi Fi always great service

published

I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.

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Budview1

Budview1South East Queensland, QLD

  • 5 reviews
  • 3 likes

Great customer service

published

A big shout out to Jarrud from Maroochydore JB Hi-Fi store for the great service he gave me. JB's my go to store and it proved again to be the right choice.
Bought a laptop that turned out to be a dud. But its when things go wrong that you measure the worth of the store and the people working in it.
Jarrud Couldn't be more helpful, replaced it with an upgraded computer at a fantastic price as they didn't have a similar replacement in stock. He even rang a few days later to check how it was all going. Thanks Jarrud

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Dean i.

Dean i.South East Queensland, QLD

  • 5 reviews

Really good

published

My local store has great staff, easy parking and simple returns. There’s no pressure to buy the most expensive model

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manu

manuAU

  • 2 reviews
  • 1 like

Price match is no such thing

published

They do not match online stores only physical stores according to my local Jb hifi store. This is not specified on their website.

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Incentivised ReviewNo
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BrendonC

BrendonCMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Warranty worthless

published
Incentivised ReviewNo
Store LocationModbury, SA
Warranty Claim MadeYes
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idneLigE

idneLigEHobart, TAS

Terrible Customer Service

published
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Excellent service & advice

published

Nadia & Tim made the shopping experience excellent . We will always recommend these staff members aswell as JB Hi Fi , Will shop there again soon!

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Older Citizen

Older CitizenPerth, WA

Outstanding helpful service from all the staff at the store in Myaree in Western Australia.

published

The problem I had with a TV was quickly solved and the outcome was very satisfactory. Staff in all areas were helpful and supportive.

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Incentivised ReviewNo
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humbug

humbug

  • 3 reviews

Exceptional, pro-active customer service.

published

Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.

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Daisie71

Daisie71AU

  • 3 reviews

Zero stars at North Lakes JB Hi-Fi

published

Zero stars for the service received from the woman with the orange hair at JB Hi-Fi North Lakes. If the manufacturer says I'm entitled to a refund then I don't need your attitude! I won't be shopping here again.

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Incentivised ReviewNo
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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 219 reviews
  • 65 likes

The best way to hold your TV on the wall

published

On Thursday 18th February 2021 I bought the Ezymount VLM3400B Full Motion TV Wall Mount (23-55") for $69 so I can put my Hisense 55R5 55” 4K UHD TV on the wall so I can watch it when I move into my own unit in March 2021. The staff were kind and thoughtful to me and the service was fantastic because they gave me a great bargain.

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Praetorian1011

Praetorian1011South East Queensland, QLD

  • 2 reviews

Be warned: their extended warranty plans are garbage with poor after sales service IMO

published

Audio technica earphones headband snapped during normal use after approx 18 months. Called store and got the brush off to the extended warranty company. Their service was appalling, they couldnt even find our claim despite being given the order number and all our details. Wouldnt do anything until we emailed it in. Then they sat on it for 10 days and did nothing then finally when I got upset the lodged it only after my wife called (cause you are unathorised to act on a $22 policy for a $140 pair of headphones, what a joke) Then they are trying to blame us for the headphones breaking so they can get out of replacing them. Shame, buyer beware.

Incentivised ReviewNo
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Ygo

YgoSydney, NSW

Don't Buy Apple Product Through Jb Hi Fi

published
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Jim

Jim

  • 15 reviews
  • 2 likes

BAD: Very unhelpful- NEVER BUY FROM JB AGAIN

published
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Incentivised ReviewNo
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Claire L.

Claire L.

  • 4 reviews

Rude staff

published
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Unhappy

Unhappy

  • 2 reviews

Poor Service

published

I paid for a TV with the Black Friday sales and was told that they did not have stock in store but I would receive it before Christmas. I phoned after Christmas and was told that I just missed out and would receive tv on 12.01.21. I phoned them after that date and was told that they still had no stock. I am still waiting despite contacting the national service line who referred me back to store that I had issues with!!!

Customer Service
Incentivised ReviewNo
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UNHAPPY JAN

UNHAPPY JANGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Never buying fromJB Again

published

Zero stars. But five brickbats. Worst service anywhere. Don’t know how this company stays in business. Appalling service every time I go there. Got put on hold three times today on the one query. Wasted 30 minutes of my time before I hung up. Incapable of doing even the most basic things. No knowledge about their products. Gruff and disinterested service even when you wait 20 minutes to get their attention in store. Want to sell expensive TVs and major appliances in five minutes flat. And even then can’t devote five minutes to the sale. Driven by commissions and quotas? Start shopping somewhere else!!! Then management and the Board and shareholders might show some interest in fixing the problems.

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Page 2 of 25
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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