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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 2 of 22)

2.7 from 440 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (332)
  • Return Claim MadeYes (90) · No (282)
  • Customer Service
    2.9 (387)
  • Warranty Claim MadeYes (60) · No (303)
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Flying T.

Flying T.

  • 3 reviews

Terrible product claim experience

published

People must avoid jb hi fi store at Parramatta westfield store. Staff there only happy to make your sale purchase and if you do products repair claim they will change their face very quickly and accused you damaged the product so you can't claim. Female manager is worest she accused you product damaged no matter what.
And forget about their website about consumer guarantees statements which is rubbish to them as they do not agree to it.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationParramatta westfield nsw
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Gavin

GavinGreater Melbourne (Metropolitan), VIC

Thomastown staff are excellent

published

Shout out to Ben and Manny ( hope I spelt it right ).
Friendly, helpful and engaging.
Nice size store which is great to help social distance.
Superb shopping experience all round.

Customer Service
Incentivised ReviewNo
Store LocationThomstown
Mr J

Mr JGreater Melbourne (Outer), VIC

  • 2 reviews

Recognition for Trevor in Thomastown jbhifi

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJBHIFi thomastown vic
Warranty Claim MadeNo
Product PurchasedApple Watch SE GPS 40mm
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The reviewer stated that an incentive was offered for this review

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dwaine

dwaine

  • 3 reviews
  • 2 likes

Dont buy from JD HI FI their Lenovo tablets.

published

DON'T BUY LENOVO tabs from JD HI FI They refuse to bring in screen protectors. Not happy with staff "too bad" attitude.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJD HI FI PERTH WA Murray St Mall beside woolworths
Warranty Claim MadeNo
Product PurchasedLENOVO TB-8505F Android 8" tablet
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Bill M.

Bill M.South East Queensland, QLD

Service Warranty

published

I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBurleigh Heads QLD
Warranty Claim MadeNo
Product PurchasedSonos Arc
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Graham Berryman

Graham BerrymanIllawarra, NSW

  • 7 reviews
  • 8 likes

EXTENDED WARRANTY SURPRISE

published

Bought a $2250 HP laptop for my daughter for Christmas 2017. If failed in November 2020 so we did a claim under the extended [3year] warranty we added to the purchase. After a few weeks of sending it off [at their cost] and getting it assessed, they sent a purchase order for a new $2250 HP replacement [much higher spec], arranged to pick it up at the nearest JB, all done

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMacquarie
Warranty Claim MadeYes
Product PurchasedHP 2000
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Olga

OlgaSydney, NSW

Terrible Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta Westfield
Warranty Claim MadeNo
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sanoop m.

sanoop m.Sydney, NSW

  • 2 reviews

Wonderful service and helpful staff

published

I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta, NSW
Product PurchasedJBL Bar 5.1
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Brian Ellis

Brian EllisCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 2 likes

Attentive, knowledgeable service

published

I needed guidance and assistance for a hearing impaired person. I was helped by a courteous, knowledgeable sales assistant (Steve) who directed me towards a few suitable wireless headphones and subsequently purchased a set of Bose wireless headphones for our television that have made a huge difference to a hearing experience. It’s always a simple, attentive and professional experience to purchase through JB HiFi, you do not need not to go elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEssendon DFO
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
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Rob

RobGoulburn Valley, VIC

  • 3 reviews
  • 1 like

Samsung S3 Watch

published

Can't speak highly enough of JB Hi Fi Shepparton sales staff & especially the Manager. Bought a Samsung S3 Watch & they were extremely helpful. Would highly recommend this store to anyone wanting expert service & advice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShepparton Vic
Warranty Claim MadeNo
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Lorna

Lorna

  • 10 reviews
  • 8 likes

First & Last

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HIFI Online
Warranty Claim MadeNo
Product PurchasedNescafe Dolce Gusto Genio
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HJV

HJVSouth East Queensland, QLD

  • 2 reviews

Store credit provided for not fit for purpose return

published

Today I returned out of warranty waterproof Bluetooth & MP3 earplugs to Mt Ommaney store (Brisbane) as they did not work while swimming as advertised. They were purchased in Adelaide and given as a gift. I have only recently started swimming again and had not previously used in the pool hence did not realize they were not fit for purpose.
I was given a store credit for which I am very appreciative. Great service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Ommaney, Brisbane
Product PurchasedJBL Endurance DIVE
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Not Enough Staff But Good Prices if you ask for a discount

published

My goto store for technology if I know what I want. Hard to get staff as they are always busy. Ask for a discount as they give about 10% if asked

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationErina Fair
Warranty Claim MadeNo
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Lucy Blankenship

Lucy BlankenshipGreater Melbourne (Inner), VIC

Shout Out To JB Guy

published

Shout out to helpful man who spent 10 minutes going through products with me even though I didn’t realise he didn’t work there.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Little L

Little LGreater Melbourne (Outer), VIC

  • 9 reviews
  • 1 like

Great service!

published

Just spoke to José (Jay) in the gaming dept at Fountain Gate and seriously nothing was too much trouble for him and I was only enquiring about a headphone jack! An absolute pleasure and an asset to your company!

Incentivised ReviewNo
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Customer Service

published

Great service from Maddy at Whitfords. Thank you. Really good customer service to assist our purchase of a remote vacuum and coffee machine.

Incentivised ReviewNo
Rod D.

Rod D.Southwest, VIC

  • 2 reviews
  • 2 likes

Terrible Customer Service

published

I went to buy a phone at the Waurn Ponds store and the one I wanted wasnt in stock. When I asked the sales rep whether he could order one in he told me it was a lot easier if I went online and bought it. When I asked if I would have to pay postage he replied that I would but it was only $10. He begrudgingly ordered a phone for me when I said I wouldnt be paying an extra $10 because he couldnt be bothered ordering one for me.

Incentivised ReviewNo
Sanjay

Sanjay Metropolitan Adelaide, SA

55INCH

published

Just been in store and seen they sell tvs smaller than 55inch , not sure why , as a friend of mine said the smallest TV a person should have in there house is 55 inchs . Would like to see the smaller tvs removed from there product list

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationAdelaide
Warranty Claim MadeNo
Product PurchasedSony Bravia KD-75X9300C (75")
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Worst service and Misleading advertising

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCannington WA
Warranty Claim MadeNo
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Phil

PhilGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Re: Fantastic customer service

published

Would like to give a 5 star rating to Adam at JB HiFi Plenty Valley for providing fantastic customer service in relation to a faulty new tv. He went above and beyond in sorting out my problem!

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPlenty Valley
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Page 2 of 22
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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