Reviewer Photos & Videos
- JB Hi-Fi Retail Stores
Great experience all round, thank you!
Purchased a brand new pair of Beats headphones and the overall experience was fantastic. Plenty of help in store and a smooth process from the moment I walked in. Can't beat JB Hi-Fi.
Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...
I again purchased a 4 port USB hub.
I found the item and noticed that there was a huge price difference from $30 plus to well over a &100 plus.
I made the terrible decision to ask the young guy with a pony tail does this item I purchased fit all USB's as the price difference was so large. He replied "I don't understand your question?"
I said well why is there such a big price difference,,,,,his reply "They are C's" (unsaid you idiot!and delivered in that way too) I am afraid I have NO IDEA what a C is? The whole conversation was condescendi...
Excellent Customer Service
I would like to compliment a lovely young man who exceeded our expectations of wonderful customer service
First i went to Telstra to buy a phone & was told it would be quite a significant wait time & to book a date next week sometime to do this
I then went to JB HI Fi at Miranda and was pleasantly greeted by a lovely young man ‘ Lauchlan ‘
He assisted me to buy a phone and was able to access my telstra account and advise on best data costs that would assist me with my new phone
He then set my new phone up for me with protective cover and c...
No Refund No Returns No Exchange
My dad 70 years old with dementia was sold a $600 dollar mobile phone. He came over for Good Friday lunch and showed my family what he had purchased. Yes it was opened but unused. We asked why did he buy it. He had no idea. So as it’s JBHIFI and not some small shop in a alley. They probably would have had more compassion. We told him to take it back and get a refund. So today ( he had it for three days). He took it back but they refused to take it back. They said he signed some paperwork which wasn’t even explained to him. He is from a European...background. He had no idea what he was doing or signing but JBHIFI staff took advantage of that for their sale of the day. I contacted the store and spoke to the manager who told me he would contact me which obviously that did not happen. Absolutely a case that JBHIFI would lose in a court of law. Taking advantage of a elderly man with dementia. Parramatta JBHIFI it is against the law! If the person does not understand you do not continue to take advantage of them just for a sale. You can always send the product back and get it re sealed. It is a box and it was opened for a brief Moment unused. That is the only excuse not to return?!
Would not give warranty
Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit
rude customer service
Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up
NO REFUND POLICY
Bought headset from JB Hifi Watergardens .
The quality is terrible so I returned it.
Got told JB HIFI does not accept returns on headsets no matter what.
Dont buy from JB HIFI ever.
Good guys are much more customer friendly.
JB Hi Fi always great service
I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.
Great customer service
A big shout out to Jarrud from Maroochydore JB Hi-Fi store for the great service he gave me. JB's my go to store and it proved again to be the right choice.
Bought a laptop that turned out to be a dud. But its when things go wrong that you measure the worth of the store and the people working in it.
Jarrud Couldn't be more helpful, replaced it with an upgraded computer at a fantastic price as they didn't have a similar replacement in stock. He even rang a few days later to check how it was all going. Thanks Jarrud
My local store has great staff, easy parking and simple returns. There’s no pressure to buy the most expensive model
Price match is no such thing
They do not match online stores only physical stores according to my local Jb hifi store. This is not specified on their website.
Excellent service & advice
Nadia & Tim made the shopping experience excellent . We will always recommend these staff members aswell as JB Hi Fi , Will shop there again soon!
Exceptional, pro-active customer service.
Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.
- JB Hi-Fi Retail Stores
The best way to hold your TV on the wall
On Thursday 18th February 2021 I bought the Ezymount VLM3400B Full Motion TV Wall Mount (23-55") for $69 so I can put my Hisense 55R5 55” 4K UHD TV on the wall so I can watch it when I move into my own unit in March 2021. The staff were kind and thoughtful to me and the service was fantastic because they gave me a great bargain.
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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