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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 2 of 23)

2.6 from 509 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (261)
  • Return Claim MadeYes (42) · No (279)
  • Customer Service
    2.9 (316)
  • Warranty Claim MadeYes · No (344)
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Great experience all round, thank you!

published

Purchased a brand new pair of Beats headphones and the overall experience was fantastic. Plenty of help in store and a smooth process from the moment I walked in. Can't beat JB Hi-Fi.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationRundle Mall
Warranty Claim MadeNo
Product PurchasedBeats Studio
den

denSydney, NSW

  • 14 reviews
  • 9 likes

Moderate service

published

Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHurstville
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 64GB
Sanity restored

Sanity restoredSydney, NSW

  • 8 reviews
  • 3 likes

Condescending

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HIFI Miranda
Warranty Claim MadeNo
Product PurchasedBonelk USB-A to 4 Port USB 3.0 Slim Hub
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Roy M.

Roy M.Sydney, NSW

Excellent Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMiranda Nsw
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 64GB
Claudia Morgan

Claudia MorganSydney, NSW

  • 3 reviews
  • 2 likes

No Refund No Returns No Exchange

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A71
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Would not give warranty

published

Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToowoomba
Warranty Claim MadeNo
Patrick

Patrick

  • 4 reviews

rude customer service

published

Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall
Warranty Claim MadeNo
Tony

Tony Greater Melbourne (Outer), VIC

  • 5 reviews
  • 4 likes

NO REFUND POLICY

published

Bought headset from JB Hifi Watergardens .
The quality is terrible so I returned it.
Got told JB HIFI does not accept returns on headsets no matter what.

Dont buy from JB HIFI ever.
Good guys are much more customer friendly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTaylors lakes Victoria
Warranty Claim MadeNo
Product PurchasedSkullcandy

JB Hi Fi always great service

published

I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro 256GB
Electronics & Computing Shops

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Budview1

Budview1South East Queensland, QLD

  • 5 reviews
  • 3 likes

Great customer service

published

A big shout out to Jarrud from Maroochydore JB Hi-Fi store for the great service he gave me. JB's my go to store and it proved again to be the right choice.
Bought a laptop that turned out to be a dud. But its when things go wrong that you measure the worth of the store and the people working in it.
Jarrud Couldn't be more helpful, replaced it with an upgraded computer at a fantastic price as they didn't have a similar replacement in stock. He even rang a few days later to check how it was all going. Thanks Jarrud

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo
Dean i.

Dean i.South East Queensland, QLD

  • 5 reviews

Really good

published

My local store has great staff, easy parking and simple returns. There’s no pressure to buy the most expensive model

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMount Gravatt Homemaker Centre
Warranty Claim MadeNo
manu

manuAU

  • 4 reviews
  • 3 likes

Price match is no such thing

published

They do not match online stores only physical stores according to my local Jb hifi store. This is not specified on their website.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrawong
Warranty Claim MadeNo

Excellent service & advice

published

Nadia & Tim made the shopping experience excellent . We will always recommend these staff members aswell as JB Hi Fi , Will shop there again soon!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood Westfield
Warranty Claim MadeNo
humbug

humbug

  • 3 reviews

Exceptional, pro-active customer service.

published

Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEastgardens NSW
Warranty Claim MadeNo
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 219 reviews
  • 66 likes

The best way to hold your TV on the wall

published

On Thursday 18th February 2021 I bought the Ezymount VLM3400B Full Motion TV Wall Mount (23-55") for $69 so I can put my Hisense 55R5 55” 4K UHD TV on the wall so I can watch it when I move into my own unit in March 2021. The staff were kind and thoughtful to me and the service was fantastic because they gave me a great bargain.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood JB Hi-Fi
Warranty Claim MadeNo
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Page 2 of 23
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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