Reviewer Photos & Videos
Zero stars at North Lakes JB Hi-Fi
Zero stars for the service received from the woman with the orange hair at JB Hi-Fi North Lakes. If the manufacturer says I'm entitled to a refund then I don't need your attitude! I won't be shopping here again.
Don't Buy Apple Product Through Jb Hi Fi
Bought Apple MacBook Air 13 From JB Hi FI for my daughter and when we turned it on, the display screen was glitching and when we went to the store to return it back after one week. They checked the device and agreed that there was some problem but refused to change it and refund the money. They said, they have to do the assessment through apple and it will take at least a week or more. After that they will decide what to do. According to Aus Law if you buy product and it is not as per description we can ask supplier for change or refund. But...JB hi Fi refuse to do that and after this called apple store and they said that if I have bought directly from them, they can issue the refund because it's through JB HI FI, they are unable to do this so Apple return policy is not same or valid if you buy product through JB HI FI. Due to this issue my daughter is suffering because she just started high school and does not have any device and our time wastage does not count anywhere. So please don't buy any apple product through JB HI FI.
Three months ago our Dishwasher failed. We bought a top to the range ASKO dishwasher from JB at Carseldine store in Brisbane. JB has stuffed us around all that time. I Have called, pleaded, begged, and ranted but JB service has been notable absent! Yesterday they approved a replacement. Great! Today they told me they want $396.00 to deliver it! Not install...just deliver. Not happy JB!!!!!
Micrisofr Surface Book
I purchased from JB Hi Eastland 27/11/19 First screen failed approx 3 month second screen cracks appeared approx 7 months later . JB said microsoft would only considered laptop had been dropped wanted $1000 dollars to repair . Held off on repairing decised to take JB Chirnside Park very quick to palm off to Microsoft after discussions and showing Eastland repair docket
Manager reluctantly created new repair docket.
This Laptop has been a lemon from the start and the service from JB both at Eastland and Chirnside has been poor .All care and no responsibility!!!! Do not buy this laptop and question return policies on all purchases from JB HI.
Bought a tv with extended warranty. They came to pick it up, 6-7 weeks ago. No one answering about where it is or what is happening. Been on hold 2 days in a row for 2 hours.
Worst after sale service !
Jbhifi marsden park very disgusting after sales service returned my beats headphones without repair, they were under warranty!!!!
There service is so swift that they returned the heads with repairs AFTER 4 MONTHS!!!!
Rude, Intimidating, lying store manager at Springvale VIC
Went to JB in Springvale VIC for a return. First response I got was no return, then the staff passed the item to the next window without saying anything to me and started serving the person behind me. Then Store manager was rude and annoyed for having to process the return and made excuses of it having been outside of warranty even though it was due to lockdown/temporary closure of stores. Had to show all sorts of proof incl previous email communication confirming acceptance of return once restrictions are lifted. Store manager Brett insisted o...n no fault and refuse a return or refund. Brett keeps saying 'im trying to help you here" while doing the opposite, ie refuse to listen and address my concern appropriately. I felt helpless, intimidated and humiliated and I started crying in the store while 3 other staff members briefly gathered to look on!! Brett was diabolic.
I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M
EXTENDED WARRANTY SURPRISE
Bought a $2250 HP laptop for my daughter for Christmas 2017. If failed in November 2020 so we did a claim under the extended [3year] warranty we added to the purchase. After a few weeks of sending it off [at their cost] and getting it assessed, they sent a purchase order for a new $2250 HP replacement [much higher spec], arranged to pick it up at the nearest JB, all done
- JB Hi-Fi Retail Stores
Ordered a dash camera on Black Friday sale, the camera doesn't work. I was sent to a store to exchange it. Came to Supa Centre store, stuff told me that they don't have internet, and they couldn't help me and they call me back when it is fixed. Nobody called in 2 days. As a result an hour spent for nothing. On Saturday called to Parramatta Westfield store, they told me they have 3 cameras in stock and promised me to hold one for me. 1 hour driving to Parramatta, 1 hour in store, 1 hour back. The camera was not exchanged, cause no cameras were i...n stock. The sales manager didn't even check stock when I called. Now have to wait 4 business day to receive money back, before I can go to other store and buy a new camera. What an amazing Christmas shopping experience!
Wonderful service and helpful staff
I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi
Store credit provided for not fit for purpose return
Today I returned out of warranty waterproof Bluetooth & MP3 earplugs to Mt Ommaney store (Brisbane) as they did not work while swimming as advertised. They were purchased in Adelaide and given as a gift. I have only recently started swimming again and had not previously used in the pool hence did not realize they were not fit for purpose.
I was given a store credit for which I am very appreciative. Great service!
Re: Fantastic customer service
Would like to give a 5 star rating to Adam at JB HiFi Plenty Valley for providing fantastic customer service in relation to a faulty new tv. He went above and beyond in sorting out my problem!
I wouldn’t recommend purchasing any tv from this store or anything from this store as they do not comply with the laws of practise, or follow there warranty contract, and make up loop holes so they do not have to replace the tv. It’s taken 2 months for a repair and it still hasn’t been repaired and in consumer laws I’m entitled to a refund or replacement and they refuse to do both and tell you to contact the regional head office.
Failure to know or comply with Australian Consumer Law
A week ago I went into JB HiFi Preston (Vic) and asked the cashier for a drone knowledgeable staff member. A young man appeared and I explained I knew nothing about drones but I wanted to buy a drone and what I wanted to do with the drone. He recommended a particular model which I purchased. After a full week of reading downloaded instructions and following those instructions to the letter the drone refused to connect to the controller. I persevered with trouble shooting advice and Google help links. Still no joy. What I did discover was that t...he particular model had a history of problems (mostly the inability to "connect") I realised that the drone had a problem that was beyond my ability to fix. It was therefore unfit for purpose. I returned it to the store and asked the salesperson (and his manager) to either make the drone work or give a refund if it could not be made to work. Both men told be they (JB HiFi) don't "fix' things and that I would have to take-up the problem with the manufacturer (in China) I left the drone, my business card and asked for a result that complied with JB HiFi's obligations under Australian law. The manager indicated that he would do nothing.
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
Get an answer from our members
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.