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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 2 of 8)

2.6 from 511 reviews · View Statistics

Reviews

2.1

108 reviews
  • Product Quality
    2.2 (95)
  • Return Claim MadeYes (108) · No
  • Customer Service
    2.2 (104)
  • Warranty Claim MadeYes (49) · No (42)
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Daisie71
Daisie71AU
  • 3 reviews

Zero stars at North Lakes JB Hi-Fi

published

Zero stars for the service received from the woman with the orange hair at JB Hi-Fi North Lakes. If the manufacturer says I'm entitled to a refund then I don't need your attitude! I won't be shopping here again.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNorth Lakes
Ygo
YgoSydney, NSW

Don't Buy Apple Product Through Jb Hi Fi

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBlack town
Product PurchasedApple Macbook Air 13" 2020
Glenn
GlennSouth East Queensland, QLD

Warranty Nightmare

published

Three months ago our Dishwasher failed. We bought a top to the range ASKO dishwasher from JB at Carseldine store in Brisbane. JB has stuffed us around all that time. I Have called, pleaded, begged, and ranted but JB service has been notable absent! Yesterday they approved a replacement. Great! Today they told me they want $396.00 to deliver it! Not install...just deliver. Not happy JB!!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCarseldine, Brisbane
Warranty Claim MadeYes
Product PurchasedAsko Dishwasher
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Microsoft Surface Pro
Microsoft Surface ProGreater Melbourne (Outer), VIC

Micrisofr Surface Book

published

I purchased from JB Hi Eastland 27/11/19 First screen failed approx 3 month second screen cracks appeared approx 7 months later . JB said microsoft would only considered laptop had been dropped wanted $1000 dollars to repair . Held off on repairing decised to take JB Chirnside Park very quick to palm off to Microsoft after discussions and showing Eastland repair docket
Manager reluctantly created new repair docket.
This Laptop has been a lemon from the start and the service from JB both at Eastland and Chirnside has been poor .All care and no responsibility!!!! Do not buy this laptop and question return policies on all purchases from JB HI.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationEastland
Product PurchasedMicrosoft Surface
Cassy
CassyMelbourne

Warranty claim

published

Bought a tv with extended warranty. They came to pick it up, 6-7 weeks ago. No one answering about where it is or what is happening. Been on hold 2 days in a row for 2 hours.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNarre warren
Warranty Claim MadeYes
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Vik G.
Vik G.Sydney, NSW

Worst after sale service !

published

Jbhifi marsden park very disgusting after sales service returned my beats headphones without repair, they were under warranty!!!!
There service is so swift that they returned the heads with repairs AFTER 4 MONTHS!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMarsden park
Warranty Claim MadeYes
Product PurchasedBeats BeatsX

Rude, Intimidating, lying store manager at Springvale VIC

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSpringvale
Warranty Claim MadeYes
Bill M.
Bill M.South East Queensland, QLD

Service Warranty

published

I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBurleigh Heads QLD
Warranty Claim MadeNo
Product PurchasedSonos Arc
Graham Berryman
Graham BerrymanIllawarra, NSW
  • 8 reviews
  • 8 likes

EXTENDED WARRANTY SURPRISE

published

Bought a $2250 HP laptop for my daughter for Christmas 2017. If failed in November 2020 so we did a claim under the extended [3year] warranty we added to the purchase. After a few weeks of sending it off [at their cost] and getting it assessed, they sent a purchase order for a new $2250 HP replacement [much higher spec], arranged to pick it up at the nearest JB, all done

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMacquarie
Warranty Claim MadeYes
Product PurchasedHP 2000
Electronics & Computing Shops

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Olga
OlgaSydney, NSW

Terrible Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta Westfield
Warranty Claim MadeNo
sanoop m.
sanoop m.Sydney, NSW
  • 2 reviews

Wonderful service and helpful staff

published

I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta, NSW
Product PurchasedJBL Bar 5.1
HJV
HJVSouth East Queensland, QLD
  • 2 reviews

Store credit provided for not fit for purpose return

published

Today I returned out of warranty waterproof Bluetooth & MP3 earplugs to Mt Ommaney store (Brisbane) as they did not work while swimming as advertised. They were purchased in Adelaide and given as a gift. I have only recently started swimming again and had not previously used in the pool hence did not realize they were not fit for purpose.
I was given a store credit for which I am very appreciative. Great service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Ommaney, Brisbane
Product PurchasedJBL Endurance DIVE
Phil
PhilGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Re: Fantastic customer service

published

Would like to give a 5 star rating to Adam at JB HiFi Plenty Valley for providing fantastic customer service in relation to a faulty new tv. He went above and beyond in sorting out my problem!

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPlenty Valley
Sbua
SbuaVictoria
  • 2 reviews

Sony tv

published

I wouldn’t recommend purchasing any tv from this store or anything from this store as they do not comply with the laws of practise, or follow there warranty contract, and make up loop holes so they do not have to replace the tv. It’s taken 2 months for a repair and it still hasn’t been repaired and in consumer laws I’m entitled to a refund or replacement and they refuse to do both and tell you to contact the regional head office.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCraigieburn Victoria 3064
Warranty Claim MadeNo
Billabongbloke
BillabongblokeGreater Melbourne (Inner), VIC

Failure to know or comply with Australian Consumer Law

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationJB HiFi Preston Victoria
Product PurchasedMavic DJI Mini drone
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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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