Reviewer Photos & Videos
Shout Out To JB Guy
Shout out to helpful man who spent 10 minutes going through products with me even though I didn’t realise he didn’t work there.
Just spoke to José (Jay) in the gaming dept at Fountain Gate and seriously nothing was too much trouble for him and I was only enquiring about a headphone jack! An absolute pleasure and an asset to your company!
Great service from Maddy at Whitfords. Thank you. Really good customer service to assist our purchase of a remote vacuum and coffee machine.
Terrible Customer Service
I went to buy a phone at the Waurn Ponds store and the one I wanted wasnt in stock. When I asked the sales rep whether he could order one in he told me it was a lot easier if I went online and bought it. When I asked if I would have to pay postage he replied that I would but it was only $10. He begrudgingly ordered a phone for me when I said I wouldnt be paying an extra $10 because he couldnt be bothered ordering one for me.
Just been in store and seen they sell tvs smaller than 55inch , not sure why , as a friend of mine said the smallest TV a person should have in there house is 55 inchs . Would like to see the smaller tvs removed from there product list
Worst service and Misleading advertising
I went into the Cannington Store today and chose some products that were clearly advertised as buy two get one free. When paying I asked about the promo and was told I had made a mistake. So I suggested politely that that is misleading(And it was) I was told by one of the other people behind the counter again the I am wrong, As I left another staff member outside the desk made a smart comment when he thought I was out of earshot. I suggested to him with my 32 years in retail I am well aware that their advertising was contrary to the ACL and I w...ill be recommending to my large group of friends not to visit this store because of their appalling trade practices. I would think the Muir group would be displeased at their behaviour to say the least.
Re: Fantastic customer service
Would like to give a 5 star rating to Adam at JB HiFi Plenty Valley for providing fantastic customer service in relation to a faulty new tv. He went above and beyond in sorting out my problem!
Lochie from the Phillip, ACT Store assisted me and my intellectually disabled brother today with setting up a new very basic phone with a new sim card. Lochie went above and beyond and after a very stressful morning with Telstra, he was my knight in shining armour. Thank you Lochie :)
Seriously bad service!
Hour long wait to pick up a click and collect order is outrageous. No apology makes it an unacceptable service.
Shop anywhere else, or prepare to be disappointed and infuriated
Impossible return policy and very rude staff
Staff at JB must take returning broken goods personally. Tried to return a expensive TV with an obvious fault, lady at the counter insulted my intelligence without knowing my background history on electronics and we found out later after telling us she sent in a repair ticket that she didn’t. Called a different store to discuss my issue and was on hold for 20 MINUTES after asking to speak to anyone from electronics who didn’t even solve my problem. What a nightmare do NOT buy expensive TV’s from JB. If something goes wrong their return polity is flawed.
Poor customer service and difficult returns policy
Customer service was quite unhelpful and rude when attending the store for an issue related to a product that was brought recently, and was not able to receive a refund or exchange despite having evidence of a fault.
I wouldn’t recommend purchasing any tv from this store or anything from this store as they do not comply with the laws of practise, or follow there warranty contract, and make up loop holes so they do not have to replace the tv. It’s taken 2 months for a repair and it still hasn’t been repaired and in consumer laws I’m entitled to a refund or replacement and they refuse to do both and tell you to contact the regional head office.
She didn't allow me to take a look at the new iphone
I just wanted to take a look at the new I phone at Chermside Westfield JB Hifi and the sales girl didn't alowed me and she was so rude. They locked the phones to the stand. Then I go downstairs to the Apple store and compare the phones and bought the 12 pro.
Failure to know or comply with Australian Consumer Law
A week ago I went into JB HiFi Preston (Vic) and asked the cashier for a drone knowledgeable staff member. A young man appeared and I explained I knew nothing about drones but I wanted to buy a drone and what I wanted to do with the drone. He recommended a particular model which I purchased. After a full week of reading downloaded instructions and following those instructions to the letter the drone refused to connect to the controller. I persevered with trouble shooting advice and Google help links. Still no joy. What I did discover was that t...he particular model had a history of problems (mostly the inability to "connect") I realised that the drone had a problem that was beyond my ability to fix. It was therefore unfit for purpose. I returned it to the store and asked the salesperson (and his manager) to either make the drone work or give a refund if it could not be made to work. Both men told be they (JB HiFi) don't "fix' things and that I would have to take-up the problem with the manufacturer (in China) I left the drone, my business card and asked for a result that complied with JB HiFi's obligations under Australian law. The manager indicated that he would do nothing.
Went to buy a Nintendo Switch, guy behind games counter not interested. Pathetic service in post Covid days - was ready to buy, guess I'll go online
Thank you JB HI-FI Harbourtown, for always delivering the best Customer Service and experience.
Special thanks to Claudia, 5 stars kindness and service.
Disgraceful customer service.
I was instantly dismissed and disgarded by their interfering sales person At Epping store. I went into plenty valley store and the sales guy was quick to sell me a product they didn’t have in store with an advertised price if $249. Then sends me off to Epping plaza to pick up. I drive 20 minutes in peak hour to get abused and rudely treated like it’s my fault that the I was sold the wrong product to start with with no consideration to what I had to do to get there I was refunded my money And basically told too bad.
Taking advantage of a person with a disability
Posting on behalf of a friend who doesn't use social media or the internet.
My friend's sister recently visited this store as part of her birthday celebrations to buy a gift using her birthday money. This was a big event for her as she has Downs Syndrome and the purchase was an important act of independence for her (her sister, my friend didn't go into the store with her to make the purchase). She came out of the store with a DVD and a big smile. When they got home my friend asked her sister for the change so it could be put in a safe place (t...he DVD was $16 and she went into the store with $30). The sister said no she asked for the money and I gave it to her for the DVD. Upon looking at the receipt it was evident that the cashier had entered exact change in cash for payment and must therefore have taken the $30 and kept the change for themselves. Needless to say my friend is completely devastated by this. This is completely unprofessional behaviour from a member of staff who has taken advantage of someone with a disability to personally enrich themselves and we will be talking to the store about it soon. I expected better from a store like JB.
2 issues with there services and customer service at the Broadmeadows store
There are 2 things I have to say about there service and customer service! Firstly I received a voucher from jbhifi for purchasing a tv from them. The voucher could only be used once and all in the same transaction so if I bought something and didn’t finish the credit on there it would be then void and unusable. I also could not use the voucher online it had to be in store. With COVID 19 that was difficult as I needed thing while in iso but had to wait for the store to open! This made things extremely frustrating!! second thing once the stores ...where open I went in to use my voucher at Broadmeadows store. And the lady at the front screwed up my order and blamed everyone else but herself. She made so many mistakes and blamed me and the other employees instead of herself. When I was purchasing my items she scanned 3 items (one of which I told her I didn’t want) and left out one of the other items. And again this voucher can only be used once so I was extremely frustrated they took 30 mins to fix the problem and I had two toddlers with me screaming! Once they fixed the problem I still had money left on the voucher and they said they couldn’t do anything about it so this made me even more upset because all this was not my fault and yet I was the one who lost money!! So jbhifi you owe me $50
Warranty issues , Unqualified staff
faulty TV with 3 years warranty . Very hard to fallow up with the Staff at JB HI FI Liverpool included the Store manger and The JB HI FI area manger . No one to take responsibility. better shop for your NEW TV or other Stuff on Line . appliance on Line or Power land . better price with free delivery.
Never ever shop at JB HI FI Liverpool or anywhere . I will not recommend it to friends and families
Questions & Answers
Have you got the DVD forever my girl
How do I make a formal complaint for being mistreated at the store
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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