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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 3 of 35)

2.6 from 514 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (373)
  • Return Claim MadeYes (109) · No (319)
  • Customer Service
    2.8 (449)
  • Warranty Claim MadeYes (70) · No (348)
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Great experience all round, thank you!

published

Purchased a brand new pair of Beats headphones and the overall experience was fantastic. Plenty of help in store and a smooth process from the moment I walked in. Can't beat JB Hi-Fi.

Horrible customer service and rude employees

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den
denSydney, NSW
  • 14 reviews
  • 9 likes

Moderate service

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Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...

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Annette
AnnetteGreater Melbourne (Metropolitan), VIC

Less than one if i could.....

published
Sanity restored
Sanity restoredSydney, NSW
  • 8 reviews
  • 3 likes

Condescending

published
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Roy M.
Roy M.Sydney, NSW

Excellent Customer Service

published
Naomi
NaomiPerth, WA

If I could give them a no star rating, I would.

published
Claudia Morgan
Claudia MorganSydney, NSW
  • 3 reviews
  • 2 likes

No Refund No Returns No Exchange

published

Would not give warranty

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Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit

Electronics & Computing Shops

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DMB
DMBSouthwest, VIC
  • 2 reviews
  • 2 likes

Disability Discimination. Sold Laptop staff knew would overheat. Taken advantage of staff knew HP would not replace!

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Purchased HP Laptop (Camera Tripod ect) for Photography course. Made possible by NDIS and Oxygen Collage. Ripped off by jbhifi

Patrick
Patrick
  • 4 reviews

rude customer service

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Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up

Melbin
MelbinGreater Melbourne (Outer), VIC
  • 5 reviews
  • 8 likes

Rubbish TV and Rubbish warranty by JB HI -Fi

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Don't buy anything from this JB HI -FI plenty valley, i bought a T V from there and it was faulty the picture would stop and the sound goes on then turns by itself off. I made a complaint to the JB HI FI store and they told that some one will call but i never heard back, i went to the store and made the complaint they said they will contact but they never did. I had to go o the consumer affairs to get my refund for the new TV.

Don't buy any thing from JB HIFI plenty valley their customer service is rubbish

Tony
Tony Greater Melbourne (Outer), VIC
  • 5 reviews
  • 4 likes

NO REFUND POLICY

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Bought headset from JB Hifi Watergardens .
The quality is terrible so I returned it.
Got told JB HIFI does not accept returns on headsets no matter what.

Dont buy from JB HIFI ever.
Good guys are much more customer friendly.

JB Hi Fi always great service

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I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.

Budview1
Budview1South East Queensland, QLD
  • 6 reviews
  • 4 likes

Great customer service

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A big shout out to Jarrud from Maroochydore JB Hi-Fi store for the great service he gave me. JB's my go to store and it proved again to be the right choice.
Bought a laptop that turned out to be a dud. But its when things go wrong that you measure the worth of the store and the people working in it.
Jarrud Couldn't be more helpful, replaced it with an upgraded computer at a fantastic price as they didn't have a similar replacement in stock. He even rang a few days later to check how it was all going. Thanks Jarrud

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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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