??!
1 photo
JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 4 of 22)

2.7 from 438 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (331)
  • Return Claim MadeYes (89) · No (281)
  • Customer Service
    2.9 (386)
  • Warranty Claim MadeYes (60) · No (301)
Previous
Next

Reviewer Photos & Videos

  • More
Berne D.

Berne D.South East Queensland, QLD

  • 5 reviews
  • 3 likes

Good specials

published

Bought a Canon 800D with 18-55 lens for $ 849-. a lenovo laptop s345 with intel I5 256 ssd 8 go ram normal $ 1199.- for 849.- and a Canon m50 with with 18-45 lens normal & 899-. -999 for $ 769-. All products bought by jbhifi Capalaba Qld.

I went into JB today and met a guy named Dan was very helpful and got me what I wanted he was joyful and very nice

published

Very satisfied was really easy to find what I was looking for and if not I asked the staff and they were really helpful joyful team and really nice aswell

Banksy

BanksyGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 5 likes

Overall a good experience

published

Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.

Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.

Physical Shops

Find out how JB Hi-Fi Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all

Bad attitude by staff

published

Belconnen mall store has staff with a bad attitude. They walk around trying to be cool and not help, they are very trashy, they will not show you what you need just try and make money from you.

Sam

SamIllawarra, NSW

Terrible service, Misleading information and money hungry.

published

I brought a product from the Wollongong store online the watch took all day to set up and even then the SIM card would not work properly I spent over 40 on the SIM card and the watch itself cost 200 dollars. When I took it back I got snide comments from the manager that worked there, when I told them I wanted a refund in cash they told me it would have to be done online and it would be there within a few days , I waited over three weeks and they are still saying that it isn't there fault and don't shop here they sell you faulty items and when you ask for your money back they make every excuse to not give you your money back and make you feel like crap for trying.

Gagingi

GagingiSouth East Queensland, QLD

  • 14 reviews
  • 7 likes

Wonderful service from Helensvale (Qld) during height of Covid

published

We were super impressed with JB-Hi Fi Helensvale during the height of Covid. Our microwave broke down, and there were none available in Brisbane. Helensvale had one, and the lovely lady put it aside, plus gave us a discount. She tried to get it delivered, but that wasn't possible.

Melissa

MelissaSouth East Queensland, QLD

  • 16 reviews
  • 6 likes

Check their sales then buy elsewhere

published
Victoria 1980

Victoria 1980Illawarra, NSW

Post sale no help

published

I had an issue with my Lenovo tablet when I purchased it jb told me there's a 12month warranty it stopped working 4 months later I called them I had the receipt they told me they would have to send it away without immediately replacing it I asked what they expected me to do without a device they told me they sell them for $98 buy a new one. That's not the point they shouldn't mislead people about warranties

Alex

AlexPerth, WA

Do not purchase anything of value from them

published

Product did not worked as described.
Went back to store within 24 hours.
No refund possible with no extra help.
Pricing is miles of online retailers anyway, but purchased locally for things like warranty which is worthless anyway. don't let anyone convince you there is any reason to shop here

Physical Shops

Find out how JB Hi-Fi Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all

Two emails ignorned

published

I purchased an Apple Mac Laptop and simply emailed asking for a receipt. No one bothered replying. I emailed again asking the same question - again no response. My next email will be to Fair Trading making a complaint under the Australian Consumer Laws. Really poor form JBHIFI.

Btw, I am in the market for a new phone - I won't be purchasing it from JBHIFI!

Trish

TrishSouth East Queensland, QLD

Unorganized delivery system

published
super v.

super v.Sydney, NSW

Very poor customer service

published

Very poor customer service
I bought a apple lighting AV adapter from Liverpool store, it started playing up after a couple of months and getting worse, when I went to the store for replacement, they didn't accept that because the cable has a sign of usage?

ELI

ELICentral, SA

Horrible customer experience

published

I bought dell wireless keyboard which isn't response normally while typing.
After a months I returned for exchange or fix it.
Unfortunately they ignored.!

Horrible customer experience!
Never & never shop at any JB again.!

A jay

A jayGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Swearing abusive staff - and no face mask - Bourke St store

published
Sarah

SarahMetropolitan Adelaide, SA

Horrible customer experience

published
Physical Shops

Find out how JB Hi-Fi Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all
Ana

AnaPerth

  • 24 reviews
  • 8 likes

Amazing staff knowledgable in all areas

published

The stores are always FULLY stocked and if they don't have it they will order it in for you, the customer never leaves without the product, staff are always friendly, patient and know their staff in wherever area they are working, (phones, computers, games, dvd, etc) I would never go to Kmart or Myer for an electrical product knowing that I can get the best service, price and help at the store!!!!

Anna C.

Anna C.Greater Melbourne (Inner), VIC

Brunswick store hopeless - do not use for click and collects

published

We ordered an ipad at Brunswick JBHIFi. The store website said they had it and we rang and checked before we purchased it online. Having paid $1400, we were then told that they didn’t have it after all and that it would take 5 days to refund the money. The staff were unapologetic and seemed incapable of dealing with the inflexibility of the company systems. Don’t purchase online at Brunswick.

Very professional and the delivery men were excellent very abliging thank you

published

The fridge is perfect and I am very happy with the whole process. I bought the fridge online but I had contact with a very nice who helped me with the delivery

Ian T.

Ian T.South East Queensland, QLD

Terrible CARE plan for Laptop purchase

published

This company defaulted the CARE PLAN agreement in 2 ways: My laptop was never fixed, just needed battery replaced. After 3 months of great inconvenience still no fix and refusal to send back my unrepaired laptop to me (with photos not backed up). Secondly total failure to CARE for a frequent customer, no apology. No refund of money paid for the CARE PLAN when clearly CARE has been grievously lacking to say the least--no CARE at all. and all promises to get back to me within time frames have been consistently disregarded. Terrible. No value for money. Had no benefit from paying for this CARE product. It reeks of meanness, disrespect, unethical practice, inadequate restitution. It is unapologetic, unjust and uncaring.

Dangles

DanglesNSW, 2340

  • 27 reviews
  • 21 likes

Terrible staff - Tamworth store

published

Was looking at a iPad & plans for the iPad, staff member said, do you need a hand, we said yes. Next thing, the lady said “I can’t help you, I get someone else.” Fair enough, then another staff member said, “you HAVE to stand here” - No worries, around 10 mins had past. Still no staff member had seen us. However had 3 staff members, walking around the store & not served anyone. We just walked out & let the door lady know, not to worry about it, we go somewhere else due to no service. She informed us, we can get someone to serve us. But informed her, You got staff members, walking around & not serving anyone. & they couldn’t serve us. We going somewhere else. Went to the office works, they was busy & got served in under 1 minute.

Page 4 of 22
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.