Reviewer Photos & Videos
Terrible Customer Service
JB Hi-Fi Tasmanian stores are the WORST place to buy any type of technology due to their terrible customer service and lack or knowledge of the products they sell. I have purchased many products over the years, always ending in leaving the store feeling as though I don't matter as a customer. The staff present themselves as unmotivated, unknowledgeable and with an overall sense of arrogance. It is very evident that staff are employed based on their personalities rather than by skill, this is referenced by many negative ex employee reviews stati...ng the fact. Staff also ONLY target certain demographics in store to offer assistance which leads to standing around for help for a LONG period of time.... I have been offered more assistance from the hired security teams within the stores. If you have a question about anything don't bother because they don't know. When they do tell you information about a product from my experience and others on this forum it was incorrect, leading to misinformation and an ill-fated return. That's if you are able to return an item.... Overall the staff appear to be having more fun socializing rather than being passionate about their jobs and the fact that is even observable from the customers point of view is not acceptable.....
Excellent service & advice
Nadia & Tim made the shopping experience excellent . We will always recommend these staff members aswell as JB Hi Fi , Will shop there again soon!
Outstanding helpful service from all the staff at the store in Myaree in Western Australia.
The problem I had with a TV was quickly solved and the outcome was very satisfactory. Staff in all areas were helpful and supportive.
Exceptional, pro-active customer service.
Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.
Zero stars at North Lakes JB Hi-Fi
Zero stars for the service received from the woman with the orange hair at JB Hi-Fi North Lakes. If the manufacturer says I'm entitled to a refund then I don't need your attitude! I won't be shopping here again.
- JB Hi-Fi Retail Stores
The best way to hold your TV on the wall
On Thursday 18th February 2021 I bought the Ezymount VLM3400B Full Motion TV Wall Mount (23-55") for $69 so I can put my Hisense 55R5 55” 4K UHD TV on the wall so I can watch it when I move into my own unit in March 2021. The staff were kind and thoughtful to me and the service was fantastic because they gave me a great bargain.
Be warned: their extended warranty plans are garbage with poor after sales service IMO
Audio technica earphones headband snapped during normal use after approx 18 months. Called store and got the brush off to the extended warranty company. Their service was appalling, they couldnt even find our claim despite being given the order number and all our details. Wouldnt do anything until we emailed it in. Then they sat on it for 10 days and did nothing then finally when I got upset the lodged it only after my wife called (cause you are unathorised to act on a $22 policy for a $140 pair of headphones, what a joke) Then they are trying to blame us for the headphones breaking so they can get out of replacing them. Shame, buyer beware.
Don't Buy Apple Product Through Jb Hi Fi
Bought Apple MacBook Air 13 From JB Hi FI for my daughter and when we turned it on, the display screen was glitching and when we went to the store to return it back after one week. They checked the device and agreed that there was some problem but refused to change it and refund the money. They said, they have to do the assessment through apple and it will take at least a week or more. After that they will decide what to do. According to Aus Law if you buy product and it is not as per description we can ask supplier for change or refund. But...JB hi Fi refuse to do that and after this called apple store and they said that if I have bought directly from them, they can issue the refund because it's through JB HI FI, they are unable to do this so Apple return policy is not same or valid if you buy product through JB HI FI. Due to this issue my daughter is suffering because she just started high school and does not have any device and our time wastage does not count anywhere. So please don't buy any apple product through JB HI FI.
BAD: Very unhelpful- NEVER BUY FROM JB AGAIN
I previously bought a Samsung phone at JB Glen Waverley, now need to update. Obviously, I will need to transfer data and sim card from old to new phone. Will JB Hi Fi assist with that when I buy new phone? NO. Why not?
Because their wifi is "too slow".
How is that relevant if you do the better cable transfer?
Their answer, AGAIN: "We do NO customer service with products we sell".
J...B offer to handball you elsewhere (commission?): For $$$$$$ an unknown person will go into your home (No stranger casing my home/risking my health, thanks very much) to do what could be a simple, plug in transfer, in-store. TIP: Officeworks have the same unlocked phone, $50 cheaper! Staff are consistently terrific and helpful, unlike JB Hifi. TIP: Go to Aus Post for an economical unlocked phone, and they assist with transfer of data from your old phone to new. JB Hifi: Nil stars, 50 brickbats:
Called a store asking for a particular product. I was put on hold and eventually had to call back, at which point I was told that they had just been put on hold for another customer. Only later did I realize that they must have gotten confused, picked up the wrong phone call, and mistaken the customer for me. They most probably just said, "I found what you were looking for," and the customer thought they were talking about a different product. When I called back, I was told they had been on hold for days waiting for someone to collect them. I a...sked what name they had been put under, but he didn't know. When I explained the situation, the rude sales assistant said, "I am sure they didn't think that two different people wanted the exact same product!" I was then told that I had a very short deadline to collect them. This exact same store has also refused me entry before close of business. I know that it wasn't 5pm yet as I heard the clocktower chiming as I walked away!
I paid for a TV with the Black Friday sales and was told that they did not have stock in store but I would receive it before Christmas. I phoned after Christmas and was told that I just missed out and would receive tv on 12.01.21. I phoned them after that date and was told that they still had no stock. I am still waiting despite contacting the national service line who referred me back to store that I had issues with!!!
Never buying fromJB Again
Zero stars. But five brickbats. Worst service anywhere. Don’t know how this company stays in business. Appalling service every time I go there. Got put on hold three times today on the one query. Wasted 30 minutes of my time before I hung up. Incapable of doing even the most basic things. No knowledge about their products. Gruff and disinterested service even when you wait 20 minutes to get their attention in store. Want to sell expensive TVs and major appliances in five minutes flat. And even then can’t devote five minutes to the sale. Driven by commissions and quotas? Start shopping somewhere else!!! Then management and the Board and shareholders might show some interest in fixing the problems.
Razer Kraken Kitty BT Headset
The headset is really cute and comfortable.
The sound so far is great.
If there is 1 thing I would improve, I'd include an Aux cable option for when it loses battery during a game and you need to panic plug it in via AUX.
Otherwise, it is great and I am loving it so far.
Three months ago our Dishwasher failed. We bought a top to the range ASKO dishwasher from JB at Carseldine store in Brisbane. JB has stuffed us around all that time. I Have called, pleaded, begged, and ranted but JB service has been notable absent! Yesterday they approved a replacement. Great! Today they told me they want $396.00 to deliver it! Not install...just deliver. Not happy JB!!!!!
Any chance I could get some service (not so) groovy people?
JB HiFi Toowoomba city. Who says retail stores are on the way out? I went into this store looking for a simple bluetooth receiver. The lay-out of the store was wildly counter-intuitive and the six (yep six) sales non-assistants were masters at yucking it up with each other, looking the other way to avoid eye contact, trying to look busy, talking about fortnite / dungeons and dragons / chess club or whatever that less than fashionable demographic likes to talk about..., but no contact or service for me or anyone else in the store for the 15 minutes I was there. Needless to say, I went home and bought it online. JB = Just Bad.
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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