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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 514 reviews · View Statistics

Reviews

  • Product Quality
    1.9 (168)
  • Return Claim MadeYes (75) · No (149)
  • Customer Service
    1.1 (226)
  • Warranty Claim MadeYes (47) · No (171)
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johnm80
johnm80Metropolitan Adelaide, SA
  • 5 reviews
  • 4 likes

No service

published

Went to JB HIFI Noarlunga store today to purchase a Microsoft Laptop. I waited for 30 mins and asked two staff members for service. They said they were busy with other customers and would be with me soon. After waiting foe 30 mins I saw one of the staff members who said they would be back to help me, leaning against a table talking to another staff member, I watched for 5 mins as they ignored every customer and just kept chatting. I had enough and left in disgust. This is not the first time I have not been able to get service at this particular store.

Incentivised ReviewNo
Return Claim MadeNo
Vineesh
VineeshGreater Melbourne (Inner), VIC
  • 5 reviews
  • 4 likes

Samsung buds and Jbhifu Melbourne central warranty

published

The left side of the earbuds dies in less than an hour while the right side is 90%. This is clearly a manufacturing defect. Went to Melbourne central (12 June 2021) to get it replaced and The store manager declined to replace it under ACL and wanted to buy another one.
As a consumer, it is my right to ask it to be escalated further the manager straight away declined and said to get lost. Reported this issue to Consumer affairs victoria.

Product Quality
Customer Service

Absolutely astonished by an elderly lady with a faulty tv through JB HIFI Chadstone to be fixed

published
Product Quality
Customer Service
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John h.
John h.South East Queensland, QLD

Staff was unvilling to assist or just basically rude at stafford store

published

Was only wanting by DVD movie dint get served and when found a female.assistant all she said the move is over there and dint even help and counties talk to her work colleagues and ignorance at staffors store will never go there again and I'm over 20 year loyal customer spent $$$$ over that period worst store ever at stafford should re train staff or replace some of them

Customer Service
Incentivised ReviewNo
Mouna I.
Mouna I.
  • 5 reviews
  • 4 likes

Lost a Customer

published

Purchased Samsung Galaxy S20 FE 5G online. Went to pick it up at Werribee Plaza store. As I no longer drive due to getting Epilepsy, I have to walk and asked them if they could place it in my trolley and I will stand 2 metres away and mask was on. They refused. Couldn't believe it. Said Manager's policy and had strict rules. No where on their website does it say pick up only by car. What about those that don't drive and don't want to pay the delivery fee. Will never step into any JB HiFi store again. How can they explain people being in supermarkets. Had no problem with this arrangement at another large chain store.

Customer Service
Incentivised ReviewNo
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Sandy Newman
Sandy Newman South East Queensland, QLD
  • 2 reviews
  • 1 like

Terrible service, consistently understaffed

published

For a store you spend thousands in per annum on iPhones, iPads, security alarms, audio products and everything in between its the worst service on the Sunshine Coast. Despise going there and losing an hour out of my day each time waiting for service initially and then again lining up to pay.

Customer Service
Incentivised ReviewNo
Brian
Brian
  • 2 reviews

Dispays product it does not stockAlot of wasted time on mysellf and staff Will not return

published

Ultra note 20 for sale
Do not in stock or warehouse
Talked with many staff
But none told me there were none available

Incentivised ReviewNo
Return Claim MadeNo

Disinterested service

published

I shopped at JB HiFi in North Sydney this week and was very disappointed with the service. The young man could not have been less interested if he tried. This is sad because I did need help and guidance with my $200 purchase. I won't be back.

Customer Service
Incentivised ReviewNo
no nickname
no nicknameSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

fails ipswich

published

why is it that jbhi frequently treat ipswich as a second rate store example today went in to get the new apple tv 64 gb but only to find that ipswich store doesn't get the 64 gb one but Brisbane stores do . I will know in future to just go online to apple and buy products which means jb will miss out

Customer Service
Incentivised ReviewNo
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T R.
T R.South East Queensland, QLD

Bundall Gold Coast ~ don’t go if you want service

published
Product Quality
Customer Service
Deaf 18
Deaf 18South East Queensland, QLD

Absolutely terrible service overall.

published
Incentivised ReviewNo
Alan M
Alan MSydney
  • 13 reviews
  • 6 likes

Support ticket has been open for a week and no contact

published

I bought a new iPhase from JB HiFi Pacific Fair in February. In May, the "Home" button stopped working. Since I live interstate (in Sydney) I can't visit the store I bought this phone from.

I submitted a request to get this repaired last Sunday - and their automatic reply came quickly. However, there has been no other contact since.

JB HiFi wants your business, but doesn't put any effort into post-sales support.

Product Quality
Customer Service
Haval S.
Haval S.Sydney, NSW

Store manager in bankstown store

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Kay
Kay
  • 2 reviews

Blacktown branch

published

Worst place to shop JB Hi fi Blacktown no customer service at all. End up going to officeworks and got the product cheaper then what JB Hi fi had.

Incentivised ReviewNo
Wessley R.
Wessley R.Sydney, NSW

Not happy Jan

published

Bought a surround sound system off them (Sony), was completely unsatisfied with the products sound. I took it back and explained actual faults with the item and was then bombard with crap about it being my TVs fault even though the faults I mentioned were wide spread online, and my expectations were pretty much ridiculous for a $430 (normally $599) product. Have spent over 5 grand at this shop over the years. Never again. Will happily take your cash but don’t wanna hear the problems.

Product Quality
Customer Service
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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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