??!
1 photo
JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 447 reviews · View Statistics

Reviews

  • Product Quality
    3.4 (17)
  • Return Claim MadeYes (1) · No (19)
  • Customer Service
    1.8 (20)
  • Warranty Claim MadeYes (1) · No (17)
Previous
Next
AAS

AASSydney

  • 5 reviews
  • 1 like

Not expected !!!

published

JBHiFi sometimes higher in devive stock and price comparing to other electronic retail store. Furthermore do not stock desired products though and a simple review of not having the right model in their stock is not published because does not meet standard. Actually, their rip off standard. That is so unexpected. Lucky did not buy too expensive devicd with refund and delivery problems.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLaunceston
Warranty Claim MadeNo
See all answers

Plandemic ruined the old jbhifi retail shopping experience

published

Been shopping at jbhifi since 2016 for my new phones every year, but 2020 is a horrible experience since the plandemic. Staff members acting like police, pranoid and suspecious. I bought the phone at the end but dont want to shop retail again.

Incentivised ReviewNo
SRL1

SRL1South East Queensland, QLD

No staff no 1.5m distancing

published

Waited 10 minutes at TVs. No staff acknowledged me. Sales point sprung up where I was waiting with crowd control nonexistant.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarindale
See all answers
Physical Shops

Find out how JB Hi-Fi Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all
Lorna

Lorna

  • 10 reviews
  • 8 likes

First & Last

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HIFI Online
Warranty Claim MadeNo
Product PurchasedNescafe Dolce Gusto Genio
See all answers
Michael Roberts

Michael RobertsSouth East Queensland, QLD

Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMorayfield
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A21s
See all answers
Jannah W.

Jannah W.Greater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Ordered online for click & collect

published

Ordered online yesterday Saturday afternoon for a Wifi Modem that would work for my NBN connection and after a few minutes it is ready for collection at a store here in Dandenong Victoria. Went to pick it up straight after and went home to try the said Modem I ordered, end up not capable to deliver the speed I have with my NBN 100/20 so I called asking to have it exchange for a better modem yet I spoke to the Manager of the said store and sad to say due to Covid they are not allowed to accept change of mind returns and have told to wait til restrictions are lifted. So I am leaving this feedback for people out there whose thinking to order online in considering your options if the product is right for you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDandenong Plaza Victoria
Warranty Claim MadeNo
Product PurchasedD-Link N300 DSL-G225
See all answers
who k.

who k.Greater Melbourne (Metropolitan), VIC

It's like they expect you to already know the details.

published

You ask about an item and tell them your price point, what you want to spend approx, that you want fairly good quality.. They don't have the item that you want so you point to another one and they get annoyed.. Why because it's not as good quality.. However I'm there BECAUSE I don't know what's good, so perhaps be a little more patient and friendly instead of speaking to me like I'm an idiot for not knowing something that's not my job.. If you want me to do all the research online then I'll also buy it online from whomever has the best price.. They're there to offer a service, you go in there to buy, to speak to a person, to support local business.. Sheesh... And this has happened twice now.. Both at the Forest Hill branch.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationForest Hill Vic.
Warranty Claim MadeNo
Product PurchasedNothing.
See all answers

not happy jan

published

was sold a samsung tad a and assured it had hdmi at the usb only find out from Samsung that no tab a units have hdmi out of the usb

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationstocklands cairns
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Tab 10.1
See all answers
Dee Jay

Dee JaySydney, NSW

  • 7 reviews
  • 1 like

Snobbish Sales attendants

published

JB Hifi has had an advantage with Dicksmith going online and have emerged as one of the biggest technology sellers in recent years .They have a good collection of items and goods but however most of their staff are snobbish , rude and sometimes clueless . They often tend to behave as they are working in the RnD of a technology giant . The place is good to buy if you know what you want and always do your research before going in store . Also look for the correct sales assistance who will listen and give you the correct advice however its a Probability of 2-3% . One of the positive of JB Hifi they do price match or allow negotiation provided you get hold of the correct sales person !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMacarthur
Warranty Claim MadeYes
See all answers
Physical Shops

Find out how JB Hi-Fi Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all
Pedro C.

Pedro C.South East Queensland, QLD

  • 11 reviews
  • 1 like

Staff to busy on their personal mobiles / chatting away in there groups blocking the mobile section

published

I wanted to look and purchase a new mobile but the staff are to busy in there little groups chatting away like a social gathering blocking my view to look at the phones. Im aware of the increased bad customer service culture growing in that store. They better review there staff policy and stop use of personal mobiles during work hours. Jbhifi used to be my favourite store to shop , 5 years ago they had well trained staff who are customer focused and beat competitor prices. I guess profit margins are finally getting to their heads.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBurleigh Heads
Warranty Claim MadeNo
See all answers
Mahendra

MahendraGreater Melbourne (Outer), VIC

  • 16 reviews
  • 24 likes

Aftersales service is poor

published

Got sold an iPhone watch and they said it’s sapphire crystal. We got a scratch somehow without noticing and when we went back the staff said even if it’s sapphire crystal it will scratch and they can’t help.
Pathetic

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFountain gate
Warranty Claim MadeNo
Product PurchasedApple Watch Series 5
See all answers
Steelmoo

SteelmooPerth, WA

  • 6 reviews
  • 2 likes

Seagate ultra thin back up is Rubbish- why sell it?

published

Bought this loaded my data and drive immediately failed on first day. Cost me money to send it back to seagate for a replacement and I am still waiting. This product is rubbish....paying over 100 dollars and not even last a day

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWhitfords
Warranty Claim MadeNo
Product PurchasedSeagate Backup Plus Hub
See all answers
Palo

PaloSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Product failure return

published

Arlo Pro 2, second camera failed to sync. Was going to initially do an exchange. At no time was there an apology. So went through the lengthy refund process. Tedious.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationOxenford
Warranty Claim MadeNo
Product PurchasedArlo Pro 2
See all answers

The reviewer stated that an incentive was offered for this review

They deleted my review of a shody product, so i'll make one here.

published

I've bought several products that were broken from JB hi fi, after checking online 100% of reviews said it was broken. the other product was the 58 inch supposed smart blunkt tv. Not a smart tv it has netlfix and utube built in, that's it. basically they just added 2 channels. so for deleting my review on there site they get a 2 star rating aswell. Their staff stood around the check out having a good chat, they saw me, they ignored me and another customer.

Product Quality
Customer Service
Incentivised ReviewNo
Dimmy B.

Dimmy B.South East Queensland, QLD

  • 5 reviews
  • 1 like

Ignored

published

I went to the Oxley JB and was hoping to learn about Sound bars and purchase one. It was a Friday morning 10:30am and I waited for 15mins for a sales staff to help me. No one did, but someone with a name tag asked if I was served and I said no, and he said he will get someone to serve me. I waited for another 15 to 20mins and I just walked out. Ended up buying a sound bar at Harvey Norman close by for a higher price but it was worth the service.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOxley
Warranty Claim MadeNo
See all answers
Physical Shops

Find out how JB Hi-Fi Retail Stores compares to other Physical Shops

Know better, choose better.

Compare all
ali j.

ali j.Sydney, NSW

  • 5 reviews

The most expensive and unreliable.

published

JB Hi-Fi is the most expensive comparing to other popular stores regardless of the big banner that says they have the lowest price. I needed to buy a TV and went to the branch in the Warringah Mall because it was the only store that was open in the area at that time and I needed the TV for the night. I told them the model and paid the price, and as they suggested went to bring the car to the backdoor. But in 10 minutes until I bring the car they closed the store. They didn't even warn me that they are closing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarringah Mall
Warranty Claim MadeNo
Product PurchasedSamsung Series 8 RU8000
See all answers
narellekathryn

narellekathrynSydney, NSW

Bought a new Kindle and case but the case is wrong one

published

I'm about to go overseas and it was suggested I buy a kindle. After doing some research I went to JB Hi-Fi.
they had the new paperwhite kindle, which I bought and on the shelf next to it they gave a choice of 2 types of case, a fabric variety and a leather one. I chose the fabric one, however disappointingly when I got it home discovered that the case is too small for the kindle I purchased.
Not sure why this was not mentioned at the service desk when I bought it or why even they were on the shelves next the to the paperwhite kindles (the only ones available).
Very disappointed!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMacquarie Centre
Warranty Claim MadeNo
Product PurchasedAmazon Kindle Paperwhite
See all answers

poor service - Carseldine Brisbane

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarseldine
Warranty Claim MadeNo
See all answers
Tairyn

TairynSydney, NSW

  • 5 reviews

It took ages to get someone to help me

published

Although jb hifi has probably the most competitive prices their customer service needs to improve a lot. I waited about 15 minutes for someone to help me with a product.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWetherill Park
Warranty Claim MadeNo
Product PurchasedJbl headphones
See all answers
Jon

JonMetropolitan Adelaide, SA

  • 4 reviews
  • 2 likes

Disappointing

published
Product Quality
Customer Service
Incentivised ReviewNo
Page 1 of 2
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.