Be warned: their extended warranty plans are garbage with poor after sales service IMO
Audio technica earphones headband snapped during normal use after approx 18 months. Called store and got the brush off to the extended warranty company. Their service was appalling, they couldnt even find our claim despite being given the order number and all our details. Wouldnt do anything until we emailed it in. Then they sat on it for 10 days and did nothing then finally when I got upset the lodged it only after my wife called (cause you are unathorised to act on a $22 policy for a $140 pair of headphones, what a joke) Then they are trying to blame us for the headphones breaking so they can get out of replacing them. Shame, buyer beware.
Are these guys on commission? I hope so.
Went to Westlakes Adelaide store to buy a projector, the rep insisted 'what I meant' twice on the basis that the projector in front of us had the wrong ticket associated with it. Having sorted that out, then would not price match an on line price as he doesn't deal with companies he's not heard of as the are probably grey imports. Went to the Mile End store bought the projector and a 4k player, will be using that store in future.
Not happy with the Service and product purchase
Purchased SAMSUNG GALAXY A31 from bankstown store and after two or three months charging issue came up and couldn't charged my phone. When i went to the store first they checked and told me it will be replace to new one as its under warranty and has some charging port issue (Faulty charging port and couldn't hold charge) and later they told me they can't replace as it has detected some liquid so have to pay additional 159$ to repair for which am very disappointed but paid and till today no one response and even calling store number but they never answered. Its more than a month now still no response.
Not expected !!!
JBHiFi sometimes higher in devive stock and price comparing to other electronic retail store. Furthermore do not stock desired products though and a simple review of not having the right model in their stock is not published because does not meet standard. Actually, their rip off standard. That is so unexpected. Lucky did not buy too expensive devicd with refund and delivery problems.
Plandemic ruined the old jbhifi retail shopping experience
Been shopping at jbhifi since 2016 for my new phones every year, but 2020 is a horrible experience since the plandemic. Staff members acting like police, pranoid and suspecious. I bought the phone at the end but dont want to shop retail again.
No staff no 1.5m distancing
Waited 10 minutes at TVs. No staff acknowledged me. Sales point sprung up where I was waiting with crowd control nonexistant.
First & Last
I have ordered 4 Nescafe Dolce Gusto coffee machines online as family presents & their Courier Toll Priority stuffed-up the delivery of my orders. First, they split the order (even though they were sent out together), being 3 orders were delivered to Botany Depot & the 4th, delivered to Bungarribee, NSW. The courier then sent an sms that they were going to deliver on the 26/11/20, then the 27/11/20. I wasted 2 days waiting, which did not arrived & spoke to customer service (3 times) & adviced them that I do not want them delivered home, but i...nstead, made arrangement to pick them up from the Botany Depot, which was 15 mins. drive away (next suburb). Today, they delivered them at home, good thing that my husband was home (otherwise, more wasted days). After all this, the items were not sealed nor wrapped. Not happy, JB HIFI, after paying $18.00 for delivery, you could at least made the effort to wrapped them in plastic, not just leave them as is (see photo).
Have purchased from Morayfield store before, last 3 relatively big guys for us anyway. Went in yesterday, Monday 26th Oct & got the worst service yet. Two girls at phone counter, one sitting on floor, 2nd at computer leaning on counter. Initially we said happy browsing, then said when you get a chance we've got a few questions, she kept leaning on the counter looking at the screen as she spoke. Ended up getting the answers & product we wanted, she took phone to register, whilst we went to find a new bluetooth speaker. There was a huge trolley b...locking one of the aisles & couldn't see the product. Stood their obviously trying to see our options, no assistance was offered. We had to get her attention to ask, even though she was right in front of us. Wandered through looking at options & then were standing in front of Marley speakers, we were told we had to move as he needed to put ladder up. We nearly walked out right then without buying anything. Ended up buying another brand away from ladder. Got to the pay counter, 5 staff behind counter but only 1 lady serving & training at same time. I kid you not 8 minutes later we got served & we were 2nd in line. 3 others behind us all voicing same concerns. When you have a line up, maybe take the lead from other more customer service orientated stores & open another register! I also work in retail & would never ask a customer to move whilst they were browsing.
Ordered online for click & collect
Ordered online yesterday Saturday afternoon for a Wifi Modem that would work for my NBN connection and after a few minutes it is ready for collection at a store here in Dandenong Victoria. Went to pick it up straight after and went home to try the said Modem I ordered, end up not capable to deliver the speed I have with my NBN 100/20 so I called asking to have it exchange for a better modem yet I spoke to the Manager of the said store and sad to say due to Covid they are not allowed to accept change of mind returns and have told to wait til restrictions are lifted. So I am leaving this feedback for people out there whose thinking to order online in considering your options if the product is right for you.
It's like they expect you to already know the details.
You ask about an item and tell them your price point, what you want to spend approx, that you want fairly good quality.. They don't have the item that you want so you point to another one and they get annoyed.. Why because it's not as good quality.. However I'm there BECAUSE I don't know what's good, so perhaps be a little more patient and friendly instead of speaking to me like I'm an idiot for not knowing something that's not my job.. If you want me to do all the research online then I'll also buy it online from whomever has the best price.. They're there to offer a service, you go in there to buy, to speak to a person, to support local business.. Sheesh... And this has happened twice now.. Both at the Forest Hill branch.
not happy jan
was sold a samsung tad a and assured it had hdmi at the usb only find out from Samsung that no tab a units have hdmi out of the usb
- JB Hi-Fi Retail Stores
Snobbish Sales attendants
JB Hifi has had an advantage with Dicksmith going online and have emerged as one of the biggest technology sellers in recent years .They have a good collection of items and goods but however most of their staff are snobbish , rude and sometimes clueless . They often tend to behave as they are working in the RnD of a technology giant . The place is good to buy if you know what you want and always do your research before going in store . Also look for the correct sales assistance who will listen and give you the correct advice however its a Probability of 2-3% . One of the positive of JB Hifi they do price match or allow negotiation provided you get hold of the correct sales person !
Staff to busy on their personal mobiles / chatting away in there groups blocking the mobile section
I wanted to look and purchase a new mobile but the staff are to busy in there little groups chatting away like a social gathering blocking my view to look at the phones. Im aware of the increased bad customer service culture growing in that store. They better review there staff policy and stop use of personal mobiles during work hours. Jbhifi used to be my favourite store to shop , 5 years ago they had well trained staff who are customer focused and beat competitor prices. I guess profit margins are finally getting to their heads.
Aftersales service is poor
Got sold an iPhone watch and they said it’s sapphire crystal. We got a scratch somehow without noticing and when we went back the staff said even if it’s sapphire crystal it will scratch and they can’t help.
Seagate ultra thin back up is Rubbish- why sell it?
Bought this loaded my data and drive immediately failed on first day. Cost me money to send it back to seagate for a replacement and I am still waiting. This product is rubbish....paying over 100 dollars and not even last a day
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
Get an answer from our members
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.