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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 448 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (31)
  • Return Claim MadeYes (6) · No (25)
  • Customer Service
    4.5 (31)
  • Warranty Claim MadeYes (4) · No (25)
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sanoop m.

sanoop m.Sydney, NSW

  • 2 reviews

Wonderful service and helpful staff

published

I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta, NSW
Product PurchasedJBL Bar 5.1
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Banksy

BanksyGreater Melbourne (Metropolitan), VIC

  • 13 reviews
  • 5 likes

Overall a good experience

published

Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.

Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVarious
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Liam S.

Liam S.Perth, WA

Common sense prevails

published

After sending in complaint about an iPhone we purchased not working within a week and initially been told to take it to an apple store an hour away, the manager stepped in and let us exchange for an upgrade iPhone. Thank you very much. Appreciate it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRockingham
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
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Kapil K.

Kapil K.Sydney, NSW

  • 2 reviews

Best place to get products

published

Although products were limited ,products were genuine and there are lot of offers .Limited customer service staff so hard to get with one,i love JBHIFI but more products need to be add

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
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The reviewer stated that an incentive was offered for this review

Beck

BeckCaloundra

  • 5 reviews
  • 2 likes

Friendly staff and great service

published

Purchased a TV from here wanting it specifically for gaming. The salesman with honest and very helpful, from the first point of contact to the very end of the sale. Would definitely recommend JB Hi-Fi at Kawana, they helped with my latitude finance card and did everything that they could to make the transaction easy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKawana shopping world, kawana
Warranty Claim MadeNo
Product PurchasedSony 55X7000D (55")
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Wayne R.

Wayne R.South East Queensland, QLD

  • 8 reviews
  • 1 like

Great product-kambrook rice cooker

published

I bought this rice cooker as recommended in-store, my 1st cook was so fast and easy with brilliant fluffy rice ready just before I finished cooking my curry...excellent product..great price .$49.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarbour town gold coast
Warranty Claim MadeNo
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Mark

MarkSydney, NSW

  • 2 reviews

Laptop purchase

published

Joshua from the Liverpool store was patient and attentive to my need for having to purchase a Lap Top with special specifications.
He provided technical advise in a simple way for me to understand and provided me with multiple ideas on few products allowing me to make a sound decision.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLiverpool, NSW
Warranty Claim MadeNo
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Mariana

MarianaSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Good product, lack of organization

published

Bought a pair of airpods from the store in Brisbane city. The product is great and the costumer service was okay! I had gone to another brand of the store the same day earlier and was told that there were no more airpods nearby... Maybe a lack of organization, but they were available in the closest store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane CBD, Queen Street
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
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Pearl

Pearl

  • 4 reviews

Excellent service

published

My local store has a fantastic team that work well together and communicate to match your needs, We have frequently been offered further discounts resulting in our return to purchase goods.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationgreensbrough
Warranty Claim MadeNo
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Russell

RussellPerth, WA

  • 9 reviews
  • 6 likes

Great Prices

published

I purchased a mobile phone while it was on special. The store at Carousel held the product for me and made it an easy purchase. Staff were good. I will be back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarousel WA
Warranty Claim MadeNo
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Review collected in partnership with JB Hi-Fi Retail Stores

Shannon

ShannonVictoria

  • 11 reviews
  • 3 likes

Great company and service

published

Always able to get help have a great range of music and games for very fair prices have always loved my experience with there staff happy and friendly easy to deal with

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKnox city victoria
Warranty Claim MadeNo
Product PurchasedNintendo Switch
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Bill

Bill

  • 3 reviews

Good Customer Service

published

The staff over at the Myaree super store is awesome! They are knowledgeable with their products and can point you to the right direction.

I bought the wrong item initially and had to come back for a refund and they were more than happy to accommodate as well!

Kudos to you guys!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyaree Super Store
Warranty Claim MadeNo
Product PurchasedBose AE2
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Schi

SchiGreater Melbourne (Inner), VIC

  • 12 reviews
  • 8 likes

Happy

published

Service at Doncaster Westfield is pretty good, staff always happy to help. Sometimes may be hard to find staff, but tgey are always very friendly. I enjoy shopping at JB.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Wayne P

Wayne P

  • 6 reviews
  • 1 like

Price matched saving me money

published

Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Sprocket Z3Z91A (White)
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Thehonestreviewer

Thehonestreviewer

  • 48 reviews
  • 4 likes

Communication

published

I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Electronics & Computing Shops

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Nelly L.

Nelly L.Illawarra, NSW

  • 3 reviews

Good service

published

I often rely on JB Hifi to get my earphones (my puppy loves the ear buds). I've always found it easy to navigate around the store, if I can't find what I'm looking for the staff is very helpful.
I've ordered online and picked up in store, much easier than walking around looking for items, because the store here is a bit small and packed.

Incentivised ReviewNo
Kaz

Kaz

  • 4 reviews

Feeling conned!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB Hi Fi, Camberwell
Warranty Claim MadeNo
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Myopinion

MyopinionSouth East Queensland, QLD

  • 10 reviews
  • 8 likes

Very helpful with returns

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHelensvale
Warranty Claim MadeYes
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Charlie

CharlieSouth East Queensland, QLD

good service at JB Hi Fi Queen St

published

Great team, helpful and efficient service. They assisted me when I needed to replace some faulty headphones through the extended warranty service, and helped me to find a replacement product that was more suitable.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane Queen Street
Warranty Claim MadeYes
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mona

mona

  • 3 reviews

Display setting of laptops

published

There are variety of laptops displayed according to price .very easy to get InTouch ,use them ,feel them and ask any questions.sale man is always available.highly appreciated their service and variety .thanks for being their best place to shop laptops of any range.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne central
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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