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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 536 reviews · View Statistics
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Reviews

  • Product Quality
    2.3 (207)
  • Return Claim MadeYes (85) · No (182)
  • Customer Service
    1.5 (271)
  • Warranty Claim MadeYes (54) · No (205)
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Sam
SamSouth East Queensland, QLD

Cant trust what they say

published
Product Quality
Customer Service
Jesse C.
Jesse C.Sydney, NSW

Took my money and cancelled it

published

So I went to the jbhifi store in hurstville and they said its click and collect only. I did everything correctly as I used autofill on my phone to put all my usual details that I have done for the last few years. I am told to check my email for the confirmation and it instantly cancelled. It took my money and said it would be returned in 3-10 buisness days. As I require my phone for work I sent an email to the verification team to ask why and all I got back for a response is an email saying we got your email. When I went to the store to ask what had happened they pretty much said we dont deal with this thing and we cant help you. I'll be contacting consumer affairs if this isn't sorted out immediately

Incentivised Review No
Store LocationHurstville
ahegazi
ahegaziSydney, NSW
  • 8 reviews
  • 1 like

They will do their best to make your life hell

published

the website confirmes that I can exchange my mind (colour of phone)
when I went to collect, they said no you cancel the order, return, refund then re-purchase again

- either to wait for 3-5 days to get the product.
- pay another $2000 (double the budget)for the product if you want it sooner and wait for the refund.

What made it even worse, the staff way of responding.

Customer Service
Incentivised Review No
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Samaximus S.
Samaximus S.
  • 9 reviews
  • 2 likes

Horrible customer service

published

First they blamed the customer for the damage to the product charging port and now after paying them the bloody expensive repair amount, they are taking their time to send the item to the repair centre!!! This is outrageous!

Product Quality
Customer Service
Raj
RajSydney, NSW

Store said they are closed to serve price guarantee ( $100 reduction) but are serving click and collect.

published
  • Thumbnail
Incentivised Review No
Return Claim MadeYes

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Wendy Z.20 Mar 2020
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One staff member is so impolite

published

Bought a printer. Did not work took it foe an exchange .. and the girl on front counter was very rude and impolite

Customer Service
Incentivised Review No

Sales girl shown no courtesy and handed defective laptop

published

the sales girl at Cranbourne park shopping centre ,handed over defective laptop and forgot to add up other things bought along with the bundle.after a big waiting ,when our turn came bundle was incomplete and after a day , we found that laptop got defective keyboard and was the last piece .staff have no courtesy for customers time and money spent ,even do not feel bad when bundle things not organised in proper time .strictly don’t advise people to spend their time and money at that store .

Incentivised Review No
Store LocationCranbourne North
Courtney B
Courtney BHunter Region, NSW
  • 2 reviews

Absolutely dreadful post sale/warranty repair service

published
Product Quality
Customer Service
david
davidSydney, NSW
  • 21 reviews
  • 9 likes

Bad service

published

After spending about $1000 in this licehardt store went today to get a radio for kitchen the usual 2guys l had seen on previous visits not there this guy just said that other one will serve you he was playing games on the computer after 10mins the other one served me found the radio lm about to get major appliances no way would l be going to JB hi ever again terrible service l see by the other reviews same thing on most avoid JB hi

Customer Service
Incentivised Review No
Electronics & Computing Shops

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Very bad after sale service.

published

Never buy anything from here. I took a keyboard withing 5 yrs guareantee back to store and they gave repeur code with 6 week wait but 8 months so far without any advise and dont know where is my keyboard. Keep asking but no reponse. 1 star is still too high.

Incentivised Review No
Lynne
LynneSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Customer Service Fail - Springfield Qld

published

Standing in the line waiting to be served. I can see at least 7 staff members wandering around, none of them serving anyone. 1 person at the register serving a guy that has gift cards and questions that require a phone call. Meanwhile I stand along with more people now. There is 1 staff member standing behind the registers paying no attention to customers. You know if you neglect customers they will go elsewhere, and you wont have a shop to open. CUSTOMERS ARE YOUR FIRST PRIORITY!

Customer Service
Incentivised Review No
Terri
TerriSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

GREAT SERVICE BUT GET RID OF YOUR DIGITAL RECEIPTS THAT YOU SEND BY TEXT

published

We bought a samsung phone for m7 86 yr old mother. She is not very good with this stuff. The assistant was extremely helpful and kind .
BUt complaint is about the digital receipt that you text then you want a code . Seriously !? Just give a printed receipt when we but the goods. It's too difficult and doubling up

Product Quality
Customer Service
Fr. T
Fr. THunter Region, NSW
  • 4 reviews
  • 2 likes

Rude and rasist

published

I am not sure why but a few JB hi-fi store I enter, I am met with rudeness and distrain as if I am not welcome in there store.

I don't know what offence I have given maybe it's my culture that offends, ether way I am sick of being treated this way. What is wrong with please or Thank you or excuse me, but nothing like that is said by certain individuals, I am sure not all behave this way, its just what I am met with.

Customer Service
Incentivised Review No
Nigel James
Nigel JamesSouth East Queensland, QLD
  • 3 reviews

No customer after-sales support

published

Nobody could assist my Microsoft Office questions on my set-up issues only promising to call me back but it never happened. I continued calling 3 times during the day but everybody busy with customers and only promised to call me back.

Product Quality
Customer Service
Gill M.
Gill M.Hobart, TAS
  • 2 reviews

Great Sennheiser 458bt

published
Product Quality
Customer Service
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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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