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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 487 reviews · View Statistics

Reviews

  • Product Quality
    2.7 (118)
  • Return Claim MadeYes (28) · No (144)
  • Customer Service
    1.7 (162)
  • Warranty Claim MadeYes · No (183)
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David

David

  • 17 reviews
  • 9 likes

JB HI FI refuse to exchange a gift card with receipt (but EB games will) and refuse to provide a resolution

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Sanity restored

Sanity restoredSydney, NSW

  • 8 reviews
  • 3 likes

Condescending

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HIFI Miranda
Warranty Claim MadeNo
Product PurchasedBonelk USB-A to 4 Port USB 3.0 Slim Hub
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Claudia Morgan

Claudia MorganSydney, NSW

  • 3 reviews
  • 2 likes

No Refund No Returns No Exchange

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A71
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Would not give warranty

published

Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToowoomba
Warranty Claim MadeNo
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Patrick

Patrick

  • 3 reviews

rude customer service

published

Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall
Warranty Claim MadeNo
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Tony

Tony Greater Melbourne (Outer), VIC

  • 5 reviews
  • 4 likes

NO REFUND POLICY

published

Bought headset from JB Hifi Watergardens .
The quality is terrible so I returned it.
Got told JB HIFI does not accept returns on headsets no matter what.

Dont buy from JB HIFI ever.
Good guys are much more customer friendly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationTaylors lakes Victoria
Warranty Claim MadeNo
Product PurchasedSkullcandy
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manu

manuAU

  • 2 reviews
  • 1 like

Price match is no such thing

published

They do not match online stores only physical stores according to my local Jb hifi store. This is not specified on their website.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrawong
Warranty Claim MadeNo
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Jim

Jim

  • 15 reviews
  • 2 likes

BAD: Very unhelpful- NEVER BUY FROM JB AGAIN

published
Customer Service
Incentivised ReviewNo
Store LocationGlen Waverely
Warranty Claim MadeNo
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Claire L.

Claire L.

  • 4 reviews

Rude staff

published
Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
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Unhappy

Unhappy

  • 2 reviews

Poor Service

published

I paid for a TV with the Black Friday sales and was told that they did not have stock in store but I would receive it before Christmas. I phoned after Christmas and was told that I just missed out and would receive tv on 12.01.21. I phoned them after that date and was told that they still had no stock. I am still waiting despite contacting the national service line who referred me back to store that I had issues with!!!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo
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Mr Jensen

Mr Jensen

  • 13 reviews
  • 33 likes

Any chance I could get some service (not so) groovy people?

published

JB HiFi Toowoomba city. Who says retail stores are on the way out? I went into this store looking for a simple bluetooth receiver. The lay-out of the store was wildly counter-intuitive and the six (yep six) sales non-assistants were masters at yucking it up with each other, looking the other way to avoid eye contact, trying to look busy, talking about fortnite / dungeons and dragons / chess club or whatever that less than fashionable demographic likes to talk about..., but no contact or service for me or anyone else in the store for the 15 minutes I was there. Needless to say, I went home and bought it online. JB = Just Bad.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToowoomba City
Warranty Claim MadeNo
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Richard

RichardHobart

  • 5 reviews
  • 1 like

Appalling 'service', rude and ignorant

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRosny Hobart Tasmania
Warranty Claim MadeNo
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Ashton

AshtonSydney, NSW

Why in this day and age a huge retailer like JBHIFI doesn't offer Afterpay astounds me.

published

JBHIFI continues to refuse to offer Afterpay for whatever reason. Its ridiculous... I would be willing to shop more at jbhifi if they did offer it.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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amustang

amustangMetropolitan Adelaide, SA

the worst customer service i have ever seen

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMunno Parra South Australia
Warranty Claim MadeNo
Product Purchaseddash camera
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cachoonk

cachoonkMudgeerba

  • 3 reviews

Worst customer service ever Robina Store

published

Had a faulty Microsoft Surface Pro keyboard that I purchased 3 months ago.
From the minute i walked in got treated like a leper.
Everyone turned their heads & ignored me.
After 5 mins went to front counter & girl at the front didn't want anything to do with it & said I needed to wait for sales staff.
I walked out.
I will never shop here again.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
Warranty Claim MadeNo
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Jase72

Jase72Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

JB Worker Complaint

published

My Dad has been BANNED from JB at Forest Hill Chase. All for saying hello at the door girl over a month ago. It was that blonde woman who kicked him out. I want to speak to someone about this. I'm really angry about this. He did nothing wrong. My Dad has had 4 accusations made against him, someone said he had his arm around one girl, and they accused him of belittling another staff member. He is always friendly. Not one warning he received. This is really upsetting to our family. He said Happy New Year to that blonde woman over a week ago, she ignored him, and walked away. You should be ashamed of yourselves, JB-HIFI. He is 82 years old. He would never harm a fly. He is the most harmless and friendliest man in the world.

How dare you.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationForest Hill Chase
Warranty Claim MadeNo
Product PurchasedNothing
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Dee

DeeMetropolitan Adelaide, SA

Total lack of customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationModbury South Australia
Warranty Claim MadeNo
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jie kang

jie kangSouth East Queensland, QLD

Is anyone home?

published

I swore three years back never to visit the Tweed City store again after waiting an hour for service. Well, I weakened today and tried them again. Nothing has changed. They simply just don't have enough staff and those who weren't attending to customers were jovially talking to each other and ignoring those waiting around them. That's it for me.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweed City
Warranty Claim MadeNo
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Rustin Nouzat

Rustin NouzatSydney, NSW

  • 2 reviews
  • 1 like

Never Buy From Jb Hi-fi! Terrible Experience

published

I bought my PS4 Pro from JB Hi-Fi, not even close to a year the console then crashes on itself destroying the entire harddrive so i sent it in for repairs 30th of November 2020. I was told by staff that it would take roughly less then 4 weeks. I call up on the 9th of January 2021 and i get told that JB Hi-Fi gave Sony the wrong Serial Number so my PS4 Pro wasnt sent to Sony a whole 17 days after i put it Playstation for repair!

This service is absolutely terrible and the woman that was talking to me over the phone didn't even say sorry, she didn't seem to care or to even try help me!

Im making sure none of my family, friends, relatives, everyone not to buy from JB HI FI EVERRRRR!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTop Ryde
Warranty Claim MadeNo
Product PurchasedPS4 Pro
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Eli H.

Eli H.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Your personal information is not safe at jb-hifi. (instore)

published

DO NOT GIVE JB-HIFI YOUR DETAILS FOR SMS/EMAIL RECEIPTS. After doing so INSTORE I have been targeted by sms scams. Not a new thing but this time they know my full name
(not email name) phone number, suburb I live in and store i shopped at. The only way for this to happen is from INSTORE AT JB-HIFI I have never and will never give this info out online.
So do not give your information to JB-HIFI instore..

Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston, Melbourne, Victoria
Warranty Claim MadeNo
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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