Reviewer Photos & Videos
- JB Hi-Fi Retail Stores
- Verified customer
JB HI FI refuse to exchange a gift card with receipt (but EB games will) and refuse to provide a resolution
JB Hi Fi support Ref 173322.
On the 22/12/20 3:06am - Email sent to the JB Hi-Fi support team regarding an unexpired Xbox $25 card which was received as a gift (for a teenager) with the receipt attached from JB Hi Fi which also still has the security code. On Monday 21/12/20 at the Northland (Preston Vic) store, the teenager tried to purchase a steam card with the Xbox card (ie swap) as he does not have an Xbox but this was refused by the store despite having the JB Hi-Fi receipt.
Considering the Xbox gift card was purchased from JB HiFi (rec...eipt attached to the gift card) and he has no Xbox, it seems reasonable to exchange it for a STEAM gift card (same value) which is also sold by JB Hi-Fi as we are only talking about $25.00 but both the store and JB Hi-Fi support refuse. Interestingly, EB Games allows this with a receipt but not JB Hi-Fi. 1) Considering the Xbox gift card was purchased from JB HiFi (receipt attached to the gift card) and he has no Xbox, it seems reasonable to exchange it for a STEAM gift card (same value) which is also sold by JB Hi-Fi as we are only talking about $25.00 but both the store and JB Hi-Fi support refuse, why? 2) Continual requests to escalate this concern to the Regional manager (always requested in the subject line) since the 22/12/20 was always ignored and why was the request to escalate this to the Customer Services Director and Sales Director on the 25/1/21 ignored / refused? 3) An online purchase with a receipt can be resolved (refunded / exchanged) but an in store purchase with the receipt cannot be resolved, why the difference considering EB Games will exchange an Xbox gift card with a Steam gift card or similar if the receipt is provided, why not JB Hi-Fi? 4) On the 9/1/21, JB Hi-Fi support advise if it’s an in-store purchase we can assist which is false and misleading information because in a later email dated 27/01/21 support cannot assist and immediately close the case (#173322) without consent nor agreement, why?
I again purchased a 4 port USB hub.
I found the item and noticed that there was a huge price difference from $30 plus to well over a &100 plus.
I made the terrible decision to ask the young guy with a pony tail does this item I purchased fit all USB's as the price difference was so large. He replied "I don't understand your question?"
I said well why is there such a big price difference,,,,,his reply "They are C's" (unsaid you idiot!and delivered in that way too) I am afraid I have NO IDEA what a C is? The whole conversation was condescendi...
No Refund No Returns No Exchange
My dad 70 years old with dementia was sold a $600 dollar mobile phone. He came over for Good Friday lunch and showed my family what he had purchased. Yes it was opened but unused. We asked why did he buy it. He had no idea. So as it’s JBHIFI and not some small shop in a alley. They probably would have had more compassion. We told him to take it back and get a refund. So today ( he had it for three days). He took it back but they refused to take it back. They said he signed some paperwork which wasn’t even explained to him. He is from a European...background. He had no idea what he was doing or signing but JBHIFI staff took advantage of that for their sale of the day. I contacted the store and spoke to the manager who told me he would contact me which obviously that did not happen. Absolutely a case that JBHIFI would lose in a court of law. Taking advantage of a elderly man with dementia. Parramatta JBHIFI it is against the law! If the person does not understand you do not continue to take advantage of them just for a sale. You can always send the product back and get it re sealed. It is a box and it was opened for a brief Moment unused. That is the only excuse not to return?!
Would not give warranty
Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit
rude customer service
Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up
NO REFUND POLICY
Bought headset from JB Hifi Watergardens .
The quality is terrible so I returned it.
Got told JB HIFI does not accept returns on headsets no matter what.
Dont buy from JB HIFI ever.
Good guys are much more customer friendly.
Price match is no such thing
They do not match online stores only physical stores according to my local Jb hifi store. This is not specified on their website.
BAD: Very unhelpful- NEVER BUY FROM JB AGAIN
I previously bought a Samsung phone at JB Glen Waverley, now need to update. Obviously, I will need to transfer data and sim card from old to new phone. Will JB Hi Fi assist with that when I buy new phone? NO. Why not?
Because their wifi is "too slow".
How is that relevant if you do the better cable transfer?
Their answer, AGAIN: "We do NO customer service with products we sell".
J...B offer to handball you elsewhere (commission?): For $$$$$$ an unknown person will go into your home (No stranger casing my home/risking my health, thanks very much) to do what could be a simple, plug in transfer, in-store. TIP: Officeworks have the same unlocked phone, $50 cheaper! Staff are consistently terrific and helpful, unlike JB Hifi. TIP: Go to Aus Post for an economical unlocked phone, and they assist with transfer of data from your old phone to new. JB Hifi: Nil stars, 50 brickbats:
Called a store asking for a particular product. I was put on hold and eventually had to call back, at which point I was told that they had just been put on hold for another customer. Only later did I realize that they must have gotten confused, picked up the wrong phone call, and mistaken the customer for me. They most probably just said, "I found what you were looking for," and the customer thought they were talking about a different product. When I called back, I was told they had been on hold for days waiting for someone to collect them. I a...sked what name they had been put under, but he didn't know. When I explained the situation, the rude sales assistant said, "I am sure they didn't think that two different people wanted the exact same product!" I was then told that I had a very short deadline to collect them. This exact same store has also refused me entry before close of business. I know that it wasn't 5pm yet as I heard the clocktower chiming as I walked away!
I paid for a TV with the Black Friday sales and was told that they did not have stock in store but I would receive it before Christmas. I phoned after Christmas and was told that I just missed out and would receive tv on 12.01.21. I phoned them after that date and was told that they still had no stock. I am still waiting despite contacting the national service line who referred me back to store that I had issues with!!!
Any chance I could get some service (not so) groovy people?
JB HiFi Toowoomba city. Who says retail stores are on the way out? I went into this store looking for a simple bluetooth receiver. The lay-out of the store was wildly counter-intuitive and the six (yep six) sales non-assistants were masters at yucking it up with each other, looking the other way to avoid eye contact, trying to look busy, talking about fortnite / dungeons and dragons / chess club or whatever that less than fashionable demographic likes to talk about..., but no contact or service for me or anyone else in the store for the 15 minutes I was there. Needless to say, I went home and bought it online. JB = Just Bad.
Appalling 'service', rude and ignorant
Went to Rosny Eastland's store at approx 1210 Thursday Feb 5 to inspect and buy the new Nokia 5.4 as advertised in a full page ad in their latest catalogue. I had never been there before.
Guy who served me straight up asked which colour I wanted to buy as if that was all I should ask for. I asked to see both as I wanted to actually inspect the phone and its features. Well what an issue such a request became. He handed me a display mockup while he looked for another model.He said everything was sealed so I could not see the other colour. I asked...
Why in this day and age a huge retailer like JBHIFI doesn't offer Afterpay astounds me.
JBHIFI continues to refuse to offer Afterpay for whatever reason. Its ridiculous... I would be willing to shop more at jbhifi if they did offer it.
the worst customer service i have ever seen
i went into this store knowing what i wanted to but but they were locked up. I looked around for a staff member and couldn't tell who worked there so i went to the payment counter and asked for help there were two staff members there talking to each other and laughing so returned to the counter where the items were and waited after another 5 minutes my wife tried an old tactic and phoned the store from inside the store when they eventually answered they said they would send someone over straight away about another 3 minutes later my wife went t...o the register the two staff members were still having there conversation and said they would be over in a minute i set an alarm on my phone as if nobody had come over in the next 2 minutes i was going elsewhere just as the alarm was going off one of the two that i first asked came over so i asked him about the price that was advertised online and he replied that sale ended last night and the item was now $70 dearer( when I phoned the night before to check stock they didn't tell me that) so i figured that was the last straw i thanked him for his time and walked out the door will i return to JBHIFI what do you think !!!
Worst customer service ever Robina Store
Had a faulty Microsoft Surface Pro keyboard that I purchased 3 months ago.
From the minute i walked in got treated like a leper.
Everyone turned their heads & ignored me.
After 5 mins went to front counter & girl at the front didn't want anything to do with it & said I needed to wait for sales staff.
I walked out.
I will never shop here again.
JB Worker Complaint
My Dad has been BANNED from JB at Forest Hill Chase. All for saying hello at the door girl over a month ago. It was that blonde woman who kicked him out. I want to speak to someone about this. I'm really angry about this. He did nothing wrong. My Dad has had 4 accusations made against him, someone said he had his arm around one girl, and they accused him of belittling another staff member. He is always friendly. Not one warning he received. This is really upsetting to our family. He said Happy New Year to that blonde woman over a week ago, she ignored him, and walked away. You should be ashamed of yourselves, JB-HIFI. He is 82 years old. He would never harm a fly. He is the most harmless and friendliest man in the world.
How dare you.
Total lack of customer service
Recently visited JB Hi-Fi's modbury store, firstly meet by aggressive security guard at front door who barked orders to everyone who came in. Lots of floor staff who were too interested in talking to their friends and comparing muscles. Then when came to check out the line was nearly out the door, only 2 registers operating but 5 staff behind the counter. I understand there are COVID restrictions at the moment but wouldnt you think that the staff on the registers wouldnt have to answer the phones as well while the other 3 just chat away. Nu...mber of people complained, staff just not interested and when voiced opinion about the number of people in the store the security lady at the front door just arked up and started abusing us the customer who just spent money in the store where she works!!!! Honestly serious training required for all staff on service and customer service.
Is anyone home?
I swore three years back never to visit the Tweed City store again after waiting an hour for service. Well, I weakened today and tried them again. Nothing has changed. They simply just don't have enough staff and those who weren't attending to customers were jovially talking to each other and ignoring those waiting around them. That's it for me.
Never Buy From Jb Hi-fi! Terrible Experience
I bought my PS4 Pro from JB Hi-Fi, not even close to a year the console then crashes on itself destroying the entire harddrive so i sent it in for repairs 30th of November 2020. I was told by staff that it would take roughly less then 4 weeks. I call up on the 9th of January 2021 and i get told that JB Hi-Fi gave Sony the wrong Serial Number so my PS4 Pro wasnt sent to Sony a whole 17 days after i put it Playstation for repair!
This service is absolutely terrible and the woman that was talking to me over the phone didn't even say sorry, she didn't seem to care or to even try help me!
Im making sure none of my family, friends, relatives, everyone not to buy from JB HI FI EVERRRRR!!!!
Your personal information is not safe at jb-hifi. (instore)
DO NOT GIVE JB-HIFI YOUR DETAILS FOR SMS/EMAIL RECEIPTS. After doing so INSTORE I have been targeted by sms scams. Not a new thing but this time they know my full name
(not email name) phone number, suburb I live in and store i shopped at. The only way for this to happen is from INSTORE AT JB-HIFI I have never and will never give this info out online.
So do not give your information to JB-HIFI instore..
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
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