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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 2 of 10)

2.6 from 499 reviews · View Statistics

Reviews

  • Product Quality
    2.6 (122)
  • Return Claim MadeYes (30) · No (147)
  • Customer Service
    1.7 (167)
  • Warranty Claim MadeYes · No (188)
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Jase72

Jase72Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

JB Worker Complaint

published

My Dad has been BANNED from JB at Forest Hill Chase. All for saying hello at the door girl over a month ago. It was that blonde woman who kicked him out. I want to speak to someone about this. I'm really angry about this. He did nothing wrong. My Dad has had 4 accusations made against him, someone said he had his arm around one girl, and they accused him of belittling another staff member. He is always friendly. Not one warning he received. This is really upsetting to our family. He said Happy New Year to that blonde woman over a week ago, she ignored him, and walked away. You should be ashamed of yourselves, JB-HIFI. He is 82 years old. He would never harm a fly. He is the most harmless and friendliest man in the world.

How dare you.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationForest Hill Chase
Warranty Claim MadeNo
Product PurchasedNothing
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Dee

DeeMetropolitan Adelaide, SA

Total lack of customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationModbury South Australia
Warranty Claim MadeNo
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jie kang

jie kangSouth East Queensland, QLD

Is anyone home?

published

I swore three years back never to visit the Tweed City store again after waiting an hour for service. Well, I weakened today and tried them again. Nothing has changed. They simply just don't have enough staff and those who weren't attending to customers were jovially talking to each other and ignoring those waiting around them. That's it for me.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweed City
Warranty Claim MadeNo
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Rustin Nouzat

Rustin NouzatSydney, NSW

  • 2 reviews
  • 1 like

Never Buy From Jb Hi-fi! Terrible Experience

published

I bought my PS4 Pro from JB Hi-Fi, not even close to a year the console then crashes on itself destroying the entire harddrive so i sent it in for repairs 30th of November 2020. I was told by staff that it would take roughly less then 4 weeks. I call up on the 9th of January 2021 and i get told that JB Hi-Fi gave Sony the wrong Serial Number so my PS4 Pro wasnt sent to Sony a whole 17 days after i put it Playstation for repair!

This service is absolutely terrible and the woman that was talking to me over the phone didn't even say sorry, she didn't seem to care or to even try help me!

Im making sure none of my family, friends, relatives, everyone not to buy from JB HI FI EVERRRRR!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTop Ryde
Warranty Claim MadeNo
Product PurchasedPS4 Pro
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Eli H.

Eli H.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Your personal information is not safe at jb-hifi. (instore)

published

DO NOT GIVE JB-HIFI YOUR DETAILS FOR SMS/EMAIL RECEIPTS. After doing so INSTORE I have been targeted by sms scams. Not a new thing but this time they know my full name
(not email name) phone number, suburb I live in and store i shopped at. The only way for this to happen is from INSTORE AT JB-HIFI I have never and will never give this info out online.
So do not give your information to JB-HIFI instore..

Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston, Melbourne, Victoria
Warranty Claim MadeNo
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Maddy

MaddyStanhope Gardens

  • 6 reviews

Not matching prices is poor business

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRouse Hill, NSW
Warranty Claim MadeNo
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Ebony.B

Ebony.BSydney Surrounds, NSW

  • 15 reviews
  • 10 likes

Rip offs! Joke of a company.

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationRouse hill Town centre NSW
Warranty Claim MadeNo
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dwaine

dwaine

  • 4 reviews
  • 2 likes

Dont buy from JD HI FI their Lenovo tablets.

published

DON'T BUY LENOVO tabs from JD HI FI They refuse to bring in screen protectors. Not happy with staff "too bad" attitude.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJD HI FI PERTH WA Murray St Mall beside woolworths
Warranty Claim MadeNo
Product PurchasedLENOVO TB-8505F Android 8" tablet
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Olga

OlgaSydney, NSW

Terrible Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta Westfield
Warranty Claim MadeNo
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Worst service and Misleading advertising

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCannington WA
Warranty Claim MadeNo
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Seriously bad service!

published

Hour long wait to pick up a click and collect order is outrageous. No apology makes it an unacceptable service.
Shop anywhere else, or prepare to be disappointed and infuriated

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPakenham
Warranty Claim MadeNo
Product PurchasedGoogle Home Hub
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Poor customer service and difficult returns policy

published

Customer service was quite unhelpful and rude when attending the store for an issue related to a product that was brought recently, and was not able to receive a refund or exchange despite having evidence of a fault.

Customer Service
Incentivised ReviewNo
Store LocationWaurn Ponds
Warranty Claim MadeNo
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Sbua

SbuaVictoria

  • 2 reviews

Sony tv

published

I wouldn’t recommend purchasing any tv from this store or anything from this store as they do not comply with the laws of practise, or follow there warranty contract, and make up loop holes so they do not have to replace the tv. It’s taken 2 months for a repair and it still hasn’t been repaired and in consumer laws I’m entitled to a refund or replacement and they refuse to do both and tell you to contact the regional head office.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCraigieburn Victoria 3064
Warranty Claim MadeNo
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Stephen M.

Stephen M.Greater Melbourne (Outer), VIC

Where??

published

Went to buy a Nintendo Switch, guy behind games counter not interested. Pathetic service in post Covid days - was ready to buy, guess I'll go online

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFrankston Power Centre
Warranty Claim MadeNo
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Grady R.

Grady R.South East Queensland, QLD

Taking advantage of a person with a disability

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
Warranty Claim MadeNo
Product PurchasedDVD
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2 issues with there services and customer service at the Broadmeadows store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroadmeadows
Warranty Claim MadeNo
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Unacceptable service.

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HiFi at Westfield Charlestown
Warranty Claim MadeNo
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Debby

Debbycanberra

  • 3 reviews
  • 4 likes

Customer Service

published

Was in jb hi fi belconnen looking at ipads. The young girl was serving some one so we waited. When she came back totally ignored us and went on to ask another customer if she could help them. Is the fact that I am a senior that she thought I wasn‘t going to buy anything or was she just rude. The quality of jb has always been good . Will not go to that store again .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelconnen
Warranty Claim MadeNo
Product PurchasedNothing yet
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Banksy

BanksyGreater Melbourne (Metropolitan), VIC

  • 14 reviews
  • 8 likes

Overall a good experience

published

Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.

Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVarious
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Bad attitude by staff

published

Belconnen mall store has staff with a bad attitude. They walk around trying to be cool and not help, they are very trashy, they will not show you what you need just try and make money from you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelconnen Mall
Warranty Claim MadeNo
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Page 2 of 10
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

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JB Hi-Fi Retail Stores

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