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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 542 reviews · View Statistics
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Reviews

  • Product Quality
    4.1 (53)
  • Return Claim MadeYes (7) · No (50)
  • Customer Service
    3.3 (58)
  • Warranty Claim MadeYes (7) · No (46)
Previous
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Jimbo
Jimbo
  • 21 reviews
  • 13 likes

Cannot Be Trusted on What They Say to Get a Sale

published
Product Quality
Customer Service
brushlete
brushleteMetropolitan Adelaide, SA

Jb Hi-Fi advertised on the front page of the junk mail a phone that wasn't in stock or available

published

Jb hi-fi advertised on the front page of the junk mail an Oppo A91 for $178. On the day of the sale July 8 2021 in the morning I went into the store to buy one. Non available. They checked online for me and there were 3 available interstate. I then rang the store but they didn't exist. I think they call this false advertising

Customer Service
Incentivised Review No
Terri
TerriSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

GREAT SERVICE BUT GET RID OF YOUR DIGITAL RECEIPTS THAT YOU SEND BY TEXT

published

We bought a samsung phone for m7 86 yr old mother. She is not very good with this stuff. The assistant was extremely helpful and kind .
BUt complaint is about the digital receipt that you text then you want a code . Seriously !? Just give a printed receipt when we but the goods. It's too difficult and doubling up

Product Quality
Customer Service
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Maj
MajSydney, NSW

The salesperson of the Whitegood recommended bad fridge to me

published

I bought my fridge from JBhifi castle hill last week and the sales person recommended to buy the Samsung fridge. Within one week of purchase that unit was making big loud sound every few hours, I feel scary, feels like it is going to explode any time. I have never expected jbhifi keeps that kind of brand and persuading customers to buy this kind of Samsung fridge.

Product Quality
Customer Service
Gill M.
Gill M.Hobart, TAS
  • 2 reviews

Great Sennheiser 458bt

published
Product Quality
Customer Service

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wendy Z.20 Mar 2020
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Praetorian1011
Praetorian1011South East Queensland, QLD
  • 2 reviews

Be warned: their extended warranty plans are garbage with poor after sales service IMO

published

Audio technica earphones headband snapped during normal use after approx 18 months. Called store and got the brush off to the extended warranty company. Their service was appalling, they couldnt even find our claim despite being given the order number and all our details. Wouldnt do anything until we emailed it in. Then they sat on it for 10 days and did nothing then finally when I got upset the lodged it only after my wife called (cause you are unathorised to act on a $22 policy for a $140 pair of headphones, what a joke) Then they are trying to blame us for the headphones breaking so they can get out of replacing them. Shame, buyer beware.

Incentivised Review No
william l.
william l.Metropolitan Adelaide, SA
  • 11 reviews
  • 2 likes

Are these guys on commission? I hope so.

published

Went to Westlakes Adelaide store to buy a projector, the rep insisted 'what I meant' twice on the basis that the projector in front of us had the wrong ticket associated with it. Having sorted that out, then would not price match an on line price as he doesn't deal with companies he's not heard of as the are probably grey imports. Went to the Mile End store bought the projector and a 4k player, will be using that store in future.

Customer Service
Incentivised Review No
Store LocationWest Lakes SA
Mohd Ibr
Mohd IbrSydney, NSW

Not happy with the Service and product purchase

published

Purchased SAMSUNG GALAXY A31 from bankstown store and after two or three months charging issue came up and couldn't charged my phone. When i went to the store first they checked and told me it will be replace to new one as its under warranty and has some charging port issue (Faulty charging port and couldn't hold charge) and later they told me they can't replace as it has detected some liquid so have to pay additional 159$ to repair for which am very disappointed but paid and till today no one response and even calling store number but they never answered. Its more than a month now still no response.

Product Quality
Customer Service
AAS
AASLaunceston, TAS
  • 7 reviews
  • 2 likes

Not expected !!!

published

JBHiFi sometimes higher in devive stock and price comparing to other electronic retail store. Furthermore do not stock desired products though and a simple review of not having the right model in their stock is not published because does not meet standard. Actually, their rip off standard. That is so unexpected. Lucky did not buy too expensive devicd with refund and delivery problems.

Product Quality
Customer Service
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Plandemic ruined the old jbhifi retail shopping experience

published

Been shopping at jbhifi since 2016 for my new phones every year, but 2020 is a horrible experience since the plandemic. Staff members acting like police, pranoid and suspecious. I bought the phone at the end but dont want to shop retail again.

Incentivised Review No
SRL1
SRL1South East Queensland, QLD

No staff no 1.5m distancing

published

Waited 10 minutes at TVs. No staff acknowledged me. Sales point sprung up where I was waiting with crowd control nonexistant.

Customer Service
Incentivised Review No
sanoop m.
sanoop m.Sydney, NSW
  • 2 reviews

Wonderful service and helpful staff

published

I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi

Product Quality
Customer Service
Lorna
Lorna
  • 13 reviews
  • 11 likes

First & Last

published
Customer Service
Incentivised Review No
Michael Roberts
Michael RobertsSouth East Queensland, QLD

Customer Service

published
Product Quality
Customer Service
Jannah W.
Jannah W.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Ordered online for click & collect

published

Ordered online yesterday Saturday afternoon for a Wifi Modem that would work for my NBN connection and after a few minutes it is ready for collection at a store here in Dandenong Victoria. Went to pick it up straight after and went home to try the said Modem I ordered, end up not capable to deliver the speed I have with my NBN 100/20 so I called asking to have it exchange for a better modem yet I spoke to the Manager of the said store and sad to say due to Covid they are not allowed to accept change of mind returns and have told to wait til restrictions are lifted. So I am leaving this feedback for people out there whose thinking to order online in considering your options if the product is right for you.

Product Quality
Customer Service
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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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