Cannot Be Trusted on What They Say to Get a Sale
Let me premise my review by saying I have shopped at JBHiFi at Blacktown for many decades and have NEVER had any issues; but I shop ONCE at the Castle Hill branch and it was pathetic. We needed some items for our new home (over $10,000 worth of items) and because we spent so much money with JB Castle Hill, the sales guy said he would throw in all the TV cabling.
The installation guys come in and asked if I have cabling; I told him that the sales guy at the store said he would throw them in; the installation guy said that's not on my paperwork....I called the state manager to complain, but to cut a long story short, the sales guy said he never promised that.....the head office guys were as arrogant as the sales guy. The sales people are just plain liars!! By all accounts they will say ANYTHING to get a sale!! I will NEVER spend any money with JBHiFi Castle Hill!! When I told management the same, they said, that is fine.....hmmmm, so no guessing I DO NOT recommend JBHiFi at Castle Hill!!!
Jb Hi-Fi advertised on the front page of the junk mail a phone that wasn't in stock or available
Jb hi-fi advertised on the front page of the junk mail an Oppo A91 for $178. On the day of the sale July 8 2021 in the morning I went into the store to buy one. Non available. They checked online for me and there were 3 available interstate. I then rang the store but they didn't exist. I think they call this false advertising
GREAT SERVICE BUT GET RID OF YOUR DIGITAL RECEIPTS THAT YOU SEND BY TEXT
We bought a samsung phone for m7 86 yr old mother. She is not very good with this stuff. The assistant was extremely helpful and kind .
BUt complaint is about the digital receipt that you text then you want a code . Seriously !? Just give a printed receipt when we but the goods. It's too difficult and doubling up
The salesperson of the Whitegood recommended bad fridge to me
I bought my fridge from JBhifi castle hill last week and the sales person recommended to buy the Samsung fridge. Within one week of purchase that unit was making big loud sound every few hours, I feel scary, feels like it is going to explode any time. I have never expected jbhifi keeps that kind of brand and persuading customers to buy this kind of Samsung fridge.
Great Sennheiser 458bt
I bought these to replace my Sony WH1000XM4.
The 458bt are not as big over the ears as Sony but that suits me. I found Sony too big - they swallowed me up and were all consuming. I can wear the 458bt all day with no problem.
The base sound isnt there as in Sony but I'm happy with the clear, crisp, neutral sound for music and podcasts.
I don't think the noise canceling stacks up against Sony either.
Set up was easy and app is ok but basic.
Bluetooth is good. I can wander outside and it stays connected.
Control buttons on the side are a bit ...
Be warned: their extended warranty plans are garbage with poor after sales service IMO
Audio technica earphones headband snapped during normal use after approx 18 months. Called store and got the brush off to the extended warranty company. Their service was appalling, they couldnt even find our claim despite being given the order number and all our details. Wouldnt do anything until we emailed it in. Then they sat on it for 10 days and did nothing then finally when I got upset the lodged it only after my wife called (cause you are unathorised to act on a $22 policy for a $140 pair of headphones, what a joke) Then they are trying to blame us for the headphones breaking so they can get out of replacing them. Shame, buyer beware.
Are these guys on commission? I hope so.
Went to Westlakes Adelaide store to buy a projector, the rep insisted 'what I meant' twice on the basis that the projector in front of us had the wrong ticket associated with it. Having sorted that out, then would not price match an on line price as he doesn't deal with companies he's not heard of as the are probably grey imports. Went to the Mile End store bought the projector and a 4k player, will be using that store in future.
Not happy with the Service and product purchase
Purchased SAMSUNG GALAXY A31 from bankstown store and after two or three months charging issue came up and couldn't charged my phone. When i went to the store first they checked and told me it will be replace to new one as its under warranty and has some charging port issue (Faulty charging port and couldn't hold charge) and later they told me they can't replace as it has detected some liquid so have to pay additional 159$ to repair for which am very disappointed but paid and till today no one response and even calling store number but they never answered. Its more than a month now still no response.
Not expected !!!
JBHiFi sometimes higher in devive stock and price comparing to other electronic retail store. Furthermore do not stock desired products though and a simple review of not having the right model in their stock is not published because does not meet standard. Actually, their rip off standard. That is so unexpected. Lucky did not buy too expensive devicd with refund and delivery problems.
Plandemic ruined the old jbhifi retail shopping experience
Been shopping at jbhifi since 2016 for my new phones every year, but 2020 is a horrible experience since the plandemic. Staff members acting like police, pranoid and suspecious. I bought the phone at the end but dont want to shop retail again.
No staff no 1.5m distancing
Waited 10 minutes at TVs. No staff acknowledged me. Sales point sprung up where I was waiting with crowd control nonexistant.
Wonderful service and helpful staff
I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi
First & Last
I have ordered 4 Nescafe Dolce Gusto coffee machines online as family presents & their Courier Toll Priority stuffed-up the delivery of my orders. First, they split the order (even though they were sent out together), being 3 orders were delivered to Botany Depot & the 4th, delivered to Bungarribee, NSW. The courier then sent an sms that they were going to deliver on the 26/11/20, then the 27/11/20. I wasted 2 days waiting, which did not arrived & spoke to customer service (3 times) & adviced them that I do not want them delivered home, but i...nstead, made arrangement to pick them up from the Botany Depot, which was 15 mins. drive away (next suburb). Today, they delivered them at home, good thing that my husband was home (otherwise, more wasted days). After all this, the items were not sealed nor wrapped. Not happy, JB HIFI, after paying $18.00 for delivery, you could at least made the effort to wrapped them in plastic, not just leave them as is (see photo).
Have purchased from Morayfield store before, last 3 relatively big guys for us anyway. Went in yesterday, Monday 26th Oct & got the worst service yet. Two girls at phone counter, one sitting on floor, 2nd at computer leaning on counter. Initially we said happy browsing, then said when you get a chance we've got a few questions, she kept leaning on the counter looking at the screen as she spoke. Ended up getting the answers & product we wanted, she took phone to register, whilst we went to find a new bluetooth speaker. There was a huge trolley b...locking one of the aisles & couldn't see the product. Stood their obviously trying to see our options, no assistance was offered. We had to get her attention to ask, even though she was right in front of us. Wandered through looking at options & then were standing in front of Marley speakers, we were told we had to move as he needed to put ladder up. We nearly walked out right then without buying anything. Ended up buying another brand away from ladder. Got to the pay counter, 5 staff behind counter but only 1 lady serving & training at same time. I kid you not 8 minutes later we got served & we were 2nd in line. 3 others behind us all voicing same concerns. When you have a line up, maybe take the lead from other more customer service orientated stores & open another register! I also work in retail & would never ask a customer to move whilst they were browsing.
Ordered online for click & collect
Ordered online yesterday Saturday afternoon for a Wifi Modem that would work for my NBN connection and after a few minutes it is ready for collection at a store here in Dandenong Victoria. Went to pick it up straight after and went home to try the said Modem I ordered, end up not capable to deliver the speed I have with my NBN 100/20 so I called asking to have it exchange for a better modem yet I spoke to the Manager of the said store and sad to say due to Covid they are not allowed to accept change of mind returns and have told to wait til restrictions are lifted. So I am leaving this feedback for people out there whose thinking to order online in considering your options if the product is right for you.
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
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