- JB Hi-Fi Retail Stores
I purchased a mobile phone while it was on special. The store at Carousel held the product for me and made it an easy purchase. Staff were good. I will be back.
Review collected in partnership with JB Hi-Fi Retail Stores
- JB Hi-Fi Retail Stores
Snobbish Sales attendants
JB Hifi has had an advantage with Dicksmith going online and have emerged as one of the biggest technology sellers in recent years .They have a good collection of items and goods but however most of their staff are snobbish , rude and sometimes clueless . They often tend to behave as they are working in the RnD of a technology giant . The place is good to buy if you know what you want and always do your research before going in store . Also look for the correct sales assistance who will listen and give you the correct advice however its a Probability of 2-3% . One of the positive of JB Hifi they do price match or allow negotiation provided you get hold of the correct sales person !
- JB Hi-Fi Retail Stores
Great company and service
Always able to get help have a great range of music and games for very fair prices have always loved my experience with there staff happy and friendly easy to deal with
Good Customer Service
The staff over at the Myaree super store is awesome! They are knowledgeable with their products and can point you to the right direction.
I bought the wrong item initially and had to come back for a refund and they were more than happy to accommodate as well!
Kudos to you guys!
Staff to busy on their personal mobiles / chatting away in there groups blocking the mobile section
I wanted to look and purchase a new mobile but the staff are to busy in there little groups chatting away like a social gathering blocking my view to look at the phones. Im aware of the increased bad customer service culture growing in that store. They better review there staff policy and stop use of personal mobiles during work hours. Jbhifi used to be my favourite store to shop , 5 years ago they had well trained staff who are customer focused and beat competitor prices. I guess profit margins are finally getting to their heads.
Aftersales service is poor
Got sold an iPhone watch and they said it’s sapphire crystal. We got a scratch somehow without noticing and when we went back the staff said even if it’s sapphire crystal it will scratch and they can’t help.
Service at Doncaster Westfield is pretty good, staff always happy to help. Sometimes may be hard to find staff, but tgey are always very friendly. I enjoy shopping at JB.
Price matched saving me money
Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.
I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.
Seagate ultra thin back up is Rubbish- why sell it?
Bought this loaded my data and drive immediately failed on first day. Cost me money to send it back to seagate for a replacement and I am still waiting. This product is rubbish....paying over 100 dollars and not even last a day
Product failure return
Arlo Pro 2, second camera failed to sync. Was going to initially do an exchange. At no time was there an apology. So went through the lengthy refund process. Tedious.
The reviewer stated that an incentive was offered for this review
I often rely on JB Hifi to get my earphones (my puppy loves the ear buds). I've always found it easy to navigate around the store, if I can't find what I'm looking for the staff is very helpful.
I've ordered online and picked up in store, much easier than walking around looking for items, because the store here is a bit small and packed.
We bought a chromebook yesterday which was supposedly reduced by $300 but in realty can be sourced for the same price elsewhere. We got talked into a Norton two year virus protector for 5 devices including phones. My son laughed at me and said phones don't get viruses and Mac's are very secure. So took it back today and they did refund my money. All good but feeling like I don't trust the salespeople. Anyway went to talk about TV's I'd priced yesterday and was told that it is the special price. It's on his phone listing $1000 off the original....Told that there is only 70 left and I should get the bargain. Again on further checking on the same model the price is not a $1000 off even at the Sony site and every electrical store sells it for the same price. Having used JBHiFi many times I am now questioning my future purchases and will be reluctant to return.
They deleted my review of a shody product, so i'll make one here.
I've bought several products that were broken from JB hi fi, after checking online 100% of reviews said it was broken. the other product was the 58 inch supposed smart blunkt tv. Not a smart tv it has netlfix and utube built in, that's it. basically they just added 2 channels. so for deleting my review on there site they get a 2 star rating aswell. Their staff stood around the check out having a good chat, they saw me, they ignored me and another customer.
- JB Hi-Fi Retail Stores
Very helpful with returns
I returned my modem, which was outside the warranty period, to JB Hi Fi for replacement. Initially, I was fobbed off by counter staff, until I asked to see the manager. He had a completely different attitude. He explained that JB Hifi was unable to replace the item, because it was two months, outside the warranty period but he would help me approach the manufacturer, because he agreed that the modem should be replaced, as it had failed during the warranty period. So he made the call to Linksys(in the Philippines) and, by using his knowledge of ...the system, was able to convince them to issue a Returned Merchandise Authority. JB Hifi was then able to supply me with a new modem, not Linksys, at a generous discount. I am very grateful to the manager of the store at Helensvale for all his help. Good old fashioned customer assistance. How refreshing is that! Just like the good old days when retailers cared about their customers. I hope JB Hi Fi recognises Paul for his amiable attitude.
good service at JB Hi Fi Queen St
Great team, helpful and efficient service. They assisted me when I needed to replace some faulty headphones through the extended warranty service, and helped me to find a replacement product that was more suitable.
I went to the Oxley JB and was hoping to learn about Sound bars and purchase one. It was a Friday morning 10:30am and I waited for 15mins for a sales staff to help me. No one did, but someone with a name tag asked if I was served and I said no, and he said he will get someone to serve me. I waited for another 15 to 20mins and I just walked out. Ended up buying a sound bar at Harvey Norman close by for a higher price but it was worth the service.
The most expensive and unreliable.
JB Hi-Fi is the most expensive comparing to other popular stores regardless of the big banner that says they have the lowest price. I needed to buy a TV and went to the branch in the Warringah Mall because it was the only store that was open in the area at that time and I needed the TV for the night. I told them the model and paid the price, and as they suggested went to bring the car to the backdoor. But in 10 minutes until I bring the car they closed the store. They didn't even warn me that they are closing.
Display setting of laptops
There are variety of laptops displayed according to price .very easy to get InTouch ,use them ,feel them and ask any questions.sale man is always available.highly appreciated their service and variety .thanks for being their best place to shop laptops of any range.
I highly recommend your staff member Katie who works at the Bayside Frankston store. She spent so much time with me and my elderly Mother and was extremely professional in every way. I would hope that her expertise in the future is recognised. Even tho air conditioning is not sold at that store she contacted Various other stores and we purchased our item at your other Frankston store. Very impressed Regards Stephen Conway.
Bought a new Kindle and case but the case is wrong one
I'm about to go overseas and it was suggested I buy a kindle. After doing some research I went to JB Hi-Fi.
they had the new paperwhite kindle, which I bought and on the shelf next to it they gave a choice of 2 types of case, a fabric variety and a leather one. I chose the fabric one, however disappointingly when I got it home discovered that the case is too small for the kindle I purchased.
Not sure why this was not mentioned at the service desk when I bought it or why even they were on the shelves next the to the paperwhite kindles (the only ones available).
Has all of the tech our teens could need
Not always the cheapest, but often so. My kids love looking at all the tech, gadgets and electronics on display. I have often negotiated a great deal when buying more expensive items.
Sometime click and collect is painful and once a person behind the counter was obnoxious, but someone took over and the job got done.
poor service - Carseldine Brisbane
Been to JB HI FI Carseldine regularly as it is my local store, service just gets worse every time, if you know what you want great, if you need service best look across the street. The gentlemen who work there are less to be impressed, have had back store staff swearing to each other while bring stock from back room area, before talking about what they are doing with women on weekends, ( really vulgar ) when i was one isle away with children,other times male staff very unprofessional when they turn volume up on equipment full to try and show ...off to other (young) customers annoying the rest of the whole store while they are trying to shop ( last time it happened i walked out and purchased across the street), went there last weekend / last time, tried to get some assistance to buy a new TV , three male staff members all lazing around back of store playing a guitar and singing (poorly) then arguing amongst themselves it wasn't in tune. How about do your job and serve a customer. Seriously , there used to be good older male staff extremely helpfull , very polite, that is why they had me as a customer, now just young clowns,once again i went next door and purchased my new big screen. I keep giving them the benifit of the doubt but just keep getting let down by this store, the ladies there seem quite helpfull, the male staff is a free for all clown show. Last time , i will either drive 1/2 hour further to the next JB or just buy elsewhere from now on.
My first stop when researching electronic products.
Bundaberg JB Hi-Fi has consistently met my expectations when researching and later purchasing electronic equipment. The range of products to choose from have been excellent, backed up by the knowledgeable staff.
Good, thats it really
Great new layout for the Warrawong store moving off the highway and into the shopping center, don't like the location of the store next to Aldi but its layout is good internally.
Staff are nice enough but I've never had a problem so I can only say they are good, nothing to exceptionally speak of.
I purchased a HP wireless printer and cartridges on 17/8/19.
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.