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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 486 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (32)
  • Return Claim MadeYes (2) · No (29)
  • Customer Service
    4.0 (32)
  • Warranty Claim MadeYes · No (34)
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den

denSydney, NSW

  • 14 reviews
  • 9 likes

Moderate service

published

Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHurstville
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 64GB
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Not Enough Staff But Good Prices if you ask for a discount

published

My goto store for technology if I know what I want. Hard to get staff as they are always busy. Ask for a discount as they give about 10% if asked

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationErina Fair
Warranty Claim MadeNo
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Sanjay

Sanjay Metropolitan Adelaide, SA

55INCH

published

Just been in store and seen they sell tvs smaller than 55inch , not sure why , as a friend of mine said the smallest TV a person should have in there house is 55 inchs . Would like to see the smaller tvs removed from there product list

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationAdelaide
Warranty Claim MadeNo
Product PurchasedSony Bravia KD-75X9300C (75")
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Banksy

BanksyGreater Melbourne (Metropolitan), VIC

  • 14 reviews
  • 8 likes

Overall a good experience

published

Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.

Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVarious
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Liam S.

Liam S.Perth, WA

Common sense prevails

published

After sending in complaint about an iPhone we purchased not working within a week and initially been told to take it to an apple store an hour away, the manager stepped in and let us exchange for an upgrade iPhone. Thank you very much. Appreciate it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRockingham
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
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RileyM

RileyMPerth, WA

  • 2 reviews

Great customer service, sometimes...

published

Some stores in JB have great customer service and are very friendly, while other stores not so much. I once asked about price matching to another store. Instead of saying "no sorry, we arnt allowed to do that here" it's just a flat out No. Which was a bit rude in my opinion.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMandruah, Rockingham
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Buds+
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Kapil K.

Kapil K.Sydney, NSW

  • 2 reviews

Best place to get products

published

Although products were limited ,products were genuine and there are lot of offers .Limited customer service staff so hard to get with one,i love JBHIFI but more products need to be add

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
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The reviewer stated that an incentive was offered for this review

Beck

BeckCaloundra

  • 5 reviews
  • 2 likes

Friendly staff and great service

published

Purchased a TV from here wanting it specifically for gaming. The salesman with honest and very helpful, from the first point of contact to the very end of the sale. Would definitely recommend JB Hi-Fi at Kawana, they helped with my latitude finance card and did everything that they could to make the transaction easy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKawana shopping world, kawana
Warranty Claim MadeNo
Product PurchasedSony 55X7000D (55")
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Wayne R.

Wayne R.South East Queensland, QLD

  • 8 reviews
  • 1 like

Great product-kambrook rice cooker

published

I bought this rice cooker as recommended in-store, my 1st cook was so fast and easy with brilliant fluffy rice ready just before I finished cooking my curry...excellent product..great price .$49.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarbour town gold coast
Warranty Claim MadeNo
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Mark

MarkSydney, NSW

  • 3 reviews

Laptop purchase

published

Joshua from the Liverpool store was patient and attentive to my need for having to purchase a Lap Top with special specifications.
He provided technical advise in a simple way for me to understand and provided me with multiple ideas on few products allowing me to make a sound decision.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLiverpool, NSW
Warranty Claim MadeNo
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Mariana

MarianaSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Good product, lack of organization

published

Bought a pair of airpods from the store in Brisbane city. The product is great and the costumer service was okay! I had gone to another brand of the store the same day earlier and was told that there were no more airpods nearby... Maybe a lack of organization, but they were available in the closest store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane CBD, Queen Street
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
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Pearl

Pearl

  • 4 reviews

Excellent service

published

My local store has a fantastic team that work well together and communicate to match your needs, We have frequently been offered further discounts resulting in our return to purchase goods.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationgreensbrough
Warranty Claim MadeNo
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Russell

RussellPerth, WA

  • 9 reviews
  • 7 likes

Great Prices

published

I purchased a mobile phone while it was on special. The store at Carousel held the product for me and made it an easy purchase. Staff were good. I will be back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarousel WA
Warranty Claim MadeNo
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Review collected in partnership with JB Hi-Fi Retail Stores

Shannon

ShannonVictoria

  • 11 reviews
  • 3 likes

Great company and service

published

Always able to get help have a great range of music and games for very fair prices have always loved my experience with there staff happy and friendly easy to deal with

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKnox city victoria
Warranty Claim MadeNo
Product PurchasedNintendo Switch
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aatt

aattSydney, NSW

  • 3 reviews

JB HI BYE

published

My experience with the Wetherill Park JBHI-FI chain is always an unpredictable experience.
Sometimes i'm served within 5 minutes other times it can take a whole hour for someone to even look at me.
Generally a nice and happy environment but once it's busy the team culture is very negative and that reflects badly into my shopping experiences.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Electronics & Computing Shops

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Bill

Bill

  • 3 reviews

Good Customer Service

published

The staff over at the Myaree super store is awesome! They are knowledgeable with their products and can point you to the right direction.

I bought the wrong item initially and had to come back for a refund and they were more than happy to accommodate as well!

Kudos to you guys!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMyaree Super Store
Warranty Claim MadeNo
Product PurchasedBose AE2
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Schi

SchiGreater Melbourne (Inner), VIC

  • 12 reviews
  • 9 likes

Happy

published

Service at Doncaster Westfield is pretty good, staff always happy to help. Sometimes may be hard to find staff, but tgey are always very friendly. I enjoy shopping at JB.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Wayne P

Wayne P

  • 6 reviews
  • 1 like

Price matched saving me money

published

Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP Sprocket Z3Z91A (White)
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Thehonestreviewer

Thehonestreviewer

  • 48 reviews
  • 5 likes

Communication

published

I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Kaz

Kaz

  • 4 reviews

Feeling conned!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB Hi Fi, Camberwell
Warranty Claim MadeNo
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

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JB Hi-Fi Retail Stores

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