Especially in Hurstville, staff are kind of disconnected with the customer, we need to chase them to find something, even while you pay them at counter they have no eye contact, they chat with friends ignoring customers.. shameful for practising such a workplace culture...
Not Enough Staff But Good Prices if you ask for a discount
My goto store for technology if I know what I want. Hard to get staff as they are always busy. Ask for a discount as they give about 10% if asked
Overall a good experience
Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.
Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.
Great customer service, sometimes...
Some stores in JB have great customer service and are very friendly, while other stores not so much. I once asked about price matching to another store. Instead of saying "no sorry, we arnt allowed to do that here" it's just a flat out No. Which was a bit rude in my opinion.
Best place to get products
Although products were limited ,products were genuine and there are lot of offers .Limited customer service staff so hard to get with one,i love JBHIFI but more products need to be add
The reviewer stated that an incentive was offered for this review
Friendly staff and great service
Purchased a TV from here wanting it specifically for gaming. The salesman with honest and very helpful, from the first point of contact to the very end of the sale. Would definitely recommend JB Hi-Fi at Kawana, they helped with my latitude finance card and did everything that they could to make the transaction easy
Great product-kambrook rice cooker
I bought this rice cooker as recommended in-store, my 1st cook was so fast and easy with brilliant fluffy rice ready just before I finished cooking my curry...excellent product..great price .$49.
Joshua from the Liverpool store was patient and attentive to my need for having to purchase a Lap Top with special specifications.
He provided technical advise in a simple way for me to understand and provided me with multiple ideas on few products allowing me to make a sound decision.
- JB Hi-Fi Retail Stores
Good product, lack of organization
Bought a pair of airpods from the store in Brisbane city. The product is great and the costumer service was okay! I had gone to another brand of the store the same day earlier and was told that there were no more airpods nearby... Maybe a lack of organization, but they were available in the closest store.
My local store has a fantastic team that work well together and communicate to match your needs, We have frequently been offered further discounts resulting in our return to purchase goods.
- JB Hi-Fi Retail Stores
I purchased a mobile phone while it was on special. The store at Carousel held the product for me and made it an easy purchase. Staff were good. I will be back.
Review collected in partnership with JB Hi-Fi Retail Stores
- JB Hi-Fi Retail Stores
Great company and service
Always able to get help have a great range of music and games for very fair prices have always loved my experience with there staff happy and friendly easy to deal with
JB HI BYE
My experience with the Wetherill Park JBHI-FI chain is always an unpredictable experience.
Sometimes i'm served within 5 minutes other times it can take a whole hour for someone to even look at me.
Generally a nice and happy environment but once it's busy the team culture is very negative and that reflects badly into my shopping experiences.
Service at Doncaster Westfield is pretty good, staff always happy to help. Sometimes may be hard to find staff, but tgey are always very friendly. I enjoy shopping at JB.
Price matched saving me money
Went to my local store to get a phone printer for my daughter. After doing some research I noticed it was $40 cheaper elsewhere but the sales guy said they would price match to save me going to the other shop.
I was happy with the product I bought but felt let down when I realised I had been overcharged. I've been shopping there since they first opened and this is the first time this has happened but also the first time that staff were unaware of the deals jbhifi had for the item purchased. I made the staff aware of those deals when I saw I was overcharged. I would also like to add that it's not how it used to be either from products to staff knowledge of items been sold. Bring back the original jb with the excellent long lasting products.
We bought a chromebook yesterday which was supposedly reduced by $300 but in realty can be sourced for the same price elsewhere. We got talked into a Norton two year virus protector for 5 devices including phones. My son laughed at me and said phones don't get viruses and Mac's are very secure. So took it back today and they did refund my money. All good but feeling like I don't trust the salespeople. Anyway went to talk about TV's I'd priced yesterday and was told that it is the special price. It's on his phone listing $1000 off the original....Told that there is only 70 left and I should get the bargain. Again on further checking on the same model the price is not a $1000 off even at the Sony site and every electrical store sells it for the same price. Having used JBHiFi many times I am now questioning my future purchases and will be reluctant to return.
I highly recommend your staff member Katie who works at the Bayside Frankston store. She spent so much time with me and my elderly Mother and was extremely professional in every way. I would hope that her expertise in the future is recognised. Even tho air conditioning is not sold at that store she contacted Various other stores and we purchased our item at your other Frankston store. Very impressed Regards Stephen Conway.
My first stop when researching electronic products.
Bundaberg JB Hi-Fi has consistently met my expectations when researching and later purchasing electronic equipment. The range of products to choose from have been excellent, backed up by the knowledgeable staff.
Good, thats it really
Great new layout for the Warrawong store moving off the highway and into the shopping center, don't like the location of the store next to Aldi but its layout is good internally.
Staff are nice enough but I've never had a problem so I can only say they are good, nothing to exceptionally speak of.
I purchased a HP wireless printer and cartridges on 17/8/19.
Questions & Answers
Do they have lay by
Does JB Hi-Fi offer Afterpay and ZipPay?
We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.
You can easily and quickly apply online, and take your approval in store to make your purchase.
Please note: interest-free finance is available for in store purchases only and is not available online.
A quick call will provide the answer
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