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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 2 of 2)

2.7 from 492 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (32)
  • Return Claim MadeYes (2) · No (29)
  • Customer Service
    4.0 (32)
  • Warranty Claim MadeYes · No (34)
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Reviewer Photos & Videos

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Air Conditioner

Air ConditionerGreater Melbourne (Metropolitan), VIC

Air Conditioner

published

I highly recommend your staff member Katie who works at the Bayside Frankston store. She spent so much time with me and my elderly Mother and was extremely professional in every way. I would hope that her expertise in the future is recognised. Even tho air conditioning is not sold at that store she contacted Various other stores and we purchased our item at your other Frankston store. Very impressed Regards Stephen Conway.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationFrankston
Warranty Claim MadeNo
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Bee

BeeGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Has all of the tech our teens could need

published

Not always the cheapest, but often so. My kids love looking at all the tech, gadgets and electronics on display. I have often negotiated a great deal when buying more expensive items.
Sometime click and collect is painful and once a person behind the counter was obnoxious, but someone took over and the job got done.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationChirnside Park
Warranty Claim MadeNo
Product PurchasedLaptop
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Brett

BrettCentral Queensland, QLD

  • 7 reviews

My first stop when researching electronic products.

published

Bundaberg JB Hi-Fi has consistently met my expectations when researching and later purchasing electronic equipment. The range of products to choose from have been excellent, backed up by the knowledgeable staff.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundaberg JB Hi-Fi
Warranty Claim MadeNo
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Sean W.

Sean W.

  • 3 reviews
  • 2 likes

Good, thats it really

published

Great new layout for the Warrawong store moving off the highway and into the shopping center, don't like the location of the store next to Aldi but its layout is good internally.

Staff are nice enough but I've never had a problem so I can only say they are good, nothing to exceptionally speak of.

I purchased a HP wireless printer and cartridges on 17/8/19.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrawong
Warranty Claim MadeNo
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Su

SuMetropolitan Adelaide, SA

  • 18 reviews
  • 2 likes

Good staff and products

published

I have been looking at getting a new laptop for Uni. I went into JB HI-FI and within 5 minutes of looking l was approched by a lovely salesman and asked if he could be of assistance. I told him what l wanted and he showed me several laptops and then told me about them and the use of it. Very well knowledged and very helpful. I did purchases a laptop and other things

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield West Lakes
Warranty Claim MadeNo
Product PurchasedLenovo
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Always helpful.

published

Our local JB hi fi is a very good store. I can speak mainly for the assistance from the tech. staff, as being a little ‘behind the times’ when it comes down to computer & tv technology , I have found the staff to be extremely helpful & patient. They have a great range of dvd’s , both tv series & movies and if they don’t have what you want they will order it. My only negative is the security staff that they hire. The general approach & power game that these people give off makes honest people feel very unwelcome. In some cases the guards themselves look more suspicious than the customers they check!!
In general though I find this to be a good store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTweed City NSW
Warranty Claim MadeNo
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Susanneral

SusanneralMelbourne

  • 3 reviews
  • 3 likes

Good product, shame about the service.

published

Had to wait over 20 minutes for a sales person at JB Hi Fi for advice on a printer I was interested in and had to wait in line for another 10 minutes when paying.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HiFi Brunswick
Warranty Claim MadeNo
Product PurchasedHP Officejet 3830
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Ro A.

Ro A.Metropolitan Adelaide, SA

If the store is out of stock buy online

published

Buy online as the wait for a laptop to come from a Melbourne store to interstate will be 1 week, not 6 weeks to come from China if the warehouse is empty

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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HighProtein

HighProteinPerth, WA

  • 10 reviews

Great experience

published

I visited JB Hifi last week and I was looking for a couple of particular items. The first staff member I came across was outgoing and helpful - they approached me to see if I needed help instead of me having to track someone down.

They guided me to the items I was after right away and I was done there in a couple of minutes.

I know that it can get crazy during sales and peak times in the day but if you choose your timing wisely its a great store to visit.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMyaree, Perth
Warranty Claim MadeNo
Product PurchasedBlu-ray
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Electronics & Computing Shops

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Gabriel A.

Gabriel A.Greater Melbourne (Inner), VIC

  • 6 reviews
  • 11 likes

A need to have shop

published
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Product Quality
Customer Service
Store LocationBourke street Melbourne
Warranty Claim MadeNo
Product PurchasedXCD bluetooth karoke system
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The reviewer stated that an incentive was offered for this review

Sam U

Sam USydney, NSW

  • 4 reviews

JB Hifi has best products

published

We were looking for a Microwave (Samsung Stainless steel White color) and JB Hifi store in North Sydney had the one we were after. Their friendly Sales staff helped us to chose the right one. It had some deal going on so we also got some discount on it. Very happy with the results as we have been using it for almost and year without any issues.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB Hifi North Sydney
Warranty Claim MadeNo
Product PurchasedMicrowave
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Mortimer

MortimerTasmania

Great to inspect but don’t buy there

published

I’m 67. They ignore me until I accost someone. Then they call me “Mate”.

They lose interest when I don’t want it today.

They take ages to actually take your money and give you the item.

Great range. I buy every new apple product and JB always have stock first but at the local Apple store they take my number and call me when mine arrives.

And they call me “Sir” until they know my name.

I think your store is for young people – they sure don’t want my business.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRosny Tasmania, Hobart Tasmania
Warranty Claim MadeNo
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JJJ

JJJSydeny

  • 4 reviews
  • 1 like

Broadbeach store QLD - great service and very helpful

published

They were straight forward and easy to do business with.
Just as it should be.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroadbeach
Warranty Claim MadeNo
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Sean Saunders

Sean SaundersSouth East Queensland, QLD

  • 9 reviews
  • 2 likes

Great service and price beat

published

The store is slightly hard to navigate, but once you ask for help it becomes simple. I purchased a 42mm galaxy watch and found a lower price online. Going to their online contact page I sent them an email asking for their best price. They replied the next day and the process was simple. Good service but they really need a dedicated phone line.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore JB-hifi
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch 42mm Bluetooth
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Page 2 of 2
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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JB Hi-Fi Retail Stores

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