??!
1 photo
JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.7 from 465 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (165)
  • Return Claim MadeYes (28) · No (134)
  • Customer Service
    4.9 (176)
  • Warranty Claim MadeYes (18) · No (141)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
humbug

humbug

  • 3 reviews

Exceptional, pro-active customer service.

published

Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEastgardens NSW
Warranty Claim MadeNo
See all answers
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 215 reviews
  • 62 likes

The best way to hold your TV on the wall

published

On Thursday 18th February 2021 I bought the Ezymount VLM3400B Full Motion TV Wall Mount (23-55") for $69 so I can put my Hisense 55R5 55” 4K UHD TV on the wall so I can watch it when I move into my own unit in March 2021. The staff were kind and thoughtful to me and the service was fantastic because they gave me a great bargain.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood JB Hi-Fi
Warranty Claim MadeNo
See all answers

Razer Kraken Kitty BT Headset

published

The headset is really cute and comfortable.

The sound so far is great.

If there is 1 thing I would improve, I'd include an Aux cable option for when it loses battery during a game and you need to panic plug it in via AUX.

Otherwise, it is great and I am loving it so far.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDunedin
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 215 reviews
  • 62 likes

The best coffee machine for your home

published

On Monday 28th September 2020 I bought the Sunbeam Barista Max EM5300S (Silver) for $105 so I can make different types of coffee for when my family and friends come over. This is for when I move into my own unit in September 2020. The staff were kind and thoughtful to me and the service was fantastic because they gave me an excellent deal.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChirnside Park JB Hi-Fi
Warranty Claim MadeNo
See all answers

Laptop for High School

published

My mum and I needed to purchase a laptop for high school and we drove to parramatta and we were served by a lady named Gena. Honestly we need more people in the world like her because she was an outstanding assistant and helped us with our last minute shopping.
If the JB Hi-Fi manager at parramatta finds this, please promote Gena because she was outstanding.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta Westfield NSW
Warranty Claim MadeNo
Product PurchasedApple Macbook Pro 13" 2020
See all answers

The reviewer stated that an incentive was offered for this review

Harri J.

Harri J.South East Queensland, QLD

Great

published

Thank you. Really good customer service to assist our purchase of a iPhone 12 pro max and Apple Watch. Highly recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro Max 256GB
See all answers
Darren

DarrenGeelong

  • 8 reviews
  • 3 likes

Fantastic Customer Service which is rare these days

published

I have made several purchases at the store in Geelong and more recently the Waurn Ponds store. There is a sales person named "Josh" who just seems to know everything about all forms of technology. I suspect he has worked in the industry for many years. I just purchase whatever he recommends as some times there are too many choices and he has never let me down. I only hope he does not "move on" which tends to happen when you FINALLY find a great assistant. never mind. Thanks JB and Josh

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWaurn Ponds Geelong
Warranty Claim MadeYes
See all answers
Yoe

YoeQueensland

  • 4 reviews

Great customer sevice

published

I went to my usual JBHifi stores at Carseldine and Northlakes to buy the Garmin Vivofit 4 which were on special in JBHifi catalogue. Both stores have no stock and they said that I should order online. A friend told me to try the Morayfield store.

Richard from JBHifi Morayfield was very helpful and offered a transfer and collect as they have no stock. 36 hours later I received a text message to collect my watch from the store. I am surprised that other JBHifi stores did not mention about this service. I was very happy with Richard's excellent customer service and I will definitely shop at Morayfield JBHifi in the future.

Customer Service
Incentivised ReviewNo
Store LocationMorayfield
Warranty Claim MadeNo
See all answers
Victor

VictorGreater Melbourne (Outer), VIC

One of the best Laptops I have ever used.

published

ASUS-ROG STRIX G512LW-AZ003T is the best gaming Laptop I have used. Screen is crisp and clear. It has powerful graphics, easy to use, and unique and beautiful design.Great value for the price. I will recommend to anyone.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HI FI WERRIBEE PLAZA, MELBOURNE VICTORIA
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix G15 G512LW-AZ003T
See all answers
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Bobneil

Bobneil

  • 7 reviews
  • 7 likes

I don't know why the ratings are so low...

published

I had just moved home and was in need of new appliances, yes JBhifi in Penrith was utterly chaotically busy but I did manage to find someone who could help me. They managed to track down the microwave my wife and I wanted and gave us some great help around information on a new TV (which we'll get in the new year). Also, congrats for masks and pointing out to customers when they are not social distancing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
See all answers

Excellent Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWaurn Ponds Victoria
See all answers
Gavin

GavinGreater Melbourne (Metropolitan), VIC

Thomastown staff are excellent

published

Shout out to Ben and Manny ( hope I spelt it right ).
Friendly, helpful and engaging.
Nice size store which is great to help social distance.
Superb shopping experience all round.

Customer Service
Incentivised ReviewNo
Store LocationThomstown
Mr J

Mr JGreater Melbourne (Outer), VIC

  • 2 reviews

Recognition for Trevor in Thomastown jbhifi

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationJBHIFi thomastown vic
Warranty Claim MadeNo
Product PurchasedApple Watch SE GPS 40mm
See all answers

The reviewer stated that an incentive was offered for this review

Bill M.

Bill M.South East Queensland, QLD

Service Warranty

published

I purchased from JB HI FI Burleigh Heads QLD a Samsung TV and a Sonos Arc Sound bar which were installed (FRI) 6 days ago. Had sound issues with the Sonos, Fargo from JB HI FI had the installer's back on TUE, appeared to fix the issue, same problem again on WED. No issues Farbo arranged for a brand new replacement sound bar and this was installed THU. Working. You can't buy service like this. Well done JB HI FI, Bill M

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBurleigh Heads QLD
Warranty Claim MadeNo
Product PurchasedSonos Arc
See all answers
Graham Berryman

Graham BerrymanIllawarra, NSW

  • 7 reviews
  • 8 likes

EXTENDED WARRANTY SURPRISE

published

Bought a $2250 HP laptop for my daughter for Christmas 2017. If failed in November 2020 so we did a claim under the extended [3year] warranty we added to the purchase. After a few weeks of sending it off [at their cost] and getting it assessed, they sent a purchase order for a new $2250 HP replacement [much higher spec], arranged to pick it up at the nearest JB, all done

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMacquarie
Warranty Claim MadeYes
Product PurchasedHP 2000
See all answers
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
sanoop m.

sanoop m.Sydney, NSW

  • 2 reviews

Wonderful service and helpful staff

published

I had a wonderful experience from JB Hi-fi, the Parramatta branch. They helped me with an exchange of a product I wasn't happy with. Zion and the other salespeople were super helpful. I would definitely recommend getting your electronics and sundries from JB hifi

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationParramatta, NSW
Product PurchasedJBL Bar 5.1
See all answers
Brian Ellis

Brian EllisCentral Highlands and Goldfields, VIC

  • 3 reviews
  • 2 likes

Attentive, knowledgeable service

published

I needed guidance and assistance for a hearing impaired person. I was helped by a courteous, knowledgeable sales assistant (Steve) who directed me towards a few suitable wireless headphones and subsequently purchased a set of Bose wireless headphones for our television that have made a huge difference to a hearing experience. It’s always a simple, attentive and professional experience to purchase through JB HiFi, you do not need not to go elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEssendon DFO
Warranty Claim MadeNo
Product PurchasedBose QuietComfort 35 QC35 II
See all answers
Rob

RobGoulburn Valley, VIC

  • 3 reviews
  • 1 like

Samsung S3 Watch

published

Can't speak highly enough of JB Hi Fi Shepparton sales staff & especially the Manager. Bought a Samsung S3 Watch & they were extremely helpful. Would highly recommend this store to anyone wanting expert service & advice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShepparton Vic
Warranty Claim MadeNo
See all answers
HJV

HJVSouth East Queensland, QLD

  • 2 reviews

Store credit provided for not fit for purpose return

published

Today I returned out of warranty waterproof Bluetooth & MP3 earplugs to Mt Ommaney store (Brisbane) as they did not work while swimming as advertised. They were purchased in Adelaide and given as a gift. I have only recently started swimming again and had not previously used in the pool hence did not realize they were not fit for purpose.
I was given a store credit for which I am very appreciative. Great service!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Ommaney, Brisbane
Product PurchasedJBL Endurance DIVE
See all answers
Little L

Little LGreater Melbourne (Outer), VIC

  • 9 reviews
  • 1 like

Great service!

published

Just spoke to José (Jay) in the gaming dept at Fountain Gate and seriously nothing was too much trouble for him and I was only enquiring about a headphone jack! An absolute pleasure and an asset to your company!

Incentivised ReviewNo
Page 1 of 10
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
bill bayley
bill bayley

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.