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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 509 reviews · View Statistics

Reviews

  • Product Quality
    3.9 (192)
  • Return Claim MadeYes · No (256)
  • Customer Service
    3.1 (236)
  • Warranty Claim MadeYes · No (256)
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John h.

John h.South East Queensland, QLD

Staff was unvilling to assist or just basically rude at stafford store

published

Was only wanting by DVD movie dint get served and when found a female.assistant all she said the move is over there and dint even help and counties talk to her work colleagues and ignorance at staffors store will never go there again and I'm over 20 year loyal customer spent $$$$ over that period worst store ever at stafford should re train staff or replace some of them

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStafford store Brisbane
Warranty Claim MadeNo
Mouna I.

Mouna I.

  • 5 reviews
  • 4 likes

Lost a Customer

published

Purchased Samsung Galaxy S20 FE 5G online. Went to pick it up at Werribee Plaza store. As I no longer drive due to getting Epilepsy, I have to walk and asked them if they could place it in my trolley and I will stand 2 metres away and mask was on. They refused. Couldn't believe it. Said Manager's policy and had strict rules. No where on their website does it say pick up only by car. What about those that don't drive and don't want to pay the delivery fee. Will never step into any JB HiFi store again. How can they explain people being in supermarkets. Had no problem with this arrangement at another large chain store.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWerribee Plaza, Melbourne
Warranty Claim MadeNo

Dispays product it does not stockAlot of wasted time on mysellf and staff Will not return

published

Ultra note 20 for sale
Do not in stock or warehouse
Talked with many staff
But none told me there were none available

Incentivised ReviewNo
Return Claim MadeNo
Store LocationNarellan
Warranty Claim MadeNo
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Disinterested service

published

I shopped at JB HiFi in North Sydney this week and was very disappointed with the service. The young man could not have been less interested if he tried. This is sad because I did need help and guidance with my $200 purchase. I won't be back.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorth Sydney NSW
Warranty Claim MadeNo
no nickname

no nicknameSouth East Queensland, QLD

  • 2 reviews
  • 1 like

fails ipswich

published

why is it that jbhi frequently treat ipswich as a second rate store example today went in to get the new apple tv 64 gb but only to find that ipswich store doesn't get the 64 gb one but Brisbane stores do . I will know in future to just go online to apple and buy products which means jb will miss out

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationrive link north ipswich
Warranty Claim MadeNo
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T R.

T R.South East Queensland, QLD

Bundall Gold Coast ~ don’t go if you want service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall, Gold Coast
Warranty Claim MadeNo
Sandra

Sandra

  • 2 reviews

Fantastic Customer Service

published

Team member Colby went above and beyond to source the product i wanted... demonstrating both a friendly and efficient disposition.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOcean keys Clarkson
Warranty Claim MadeNo
Mark

MarkDarwin, NT

  • 11 reviews
  • 18 likes

Disgusting Rude Store Berrimah NT

published

Disinterested female on main counter chose to break away from communication with myself mid sentence in order to use her mobile phone when I was asking her whether stock was available for a particular movie title. When she finished on her mobile phone (30 seconds later) she promptly handed myself a piece of paper and pen and asked me to write the detail down for her to look at it. She then looked at it and said to myself quickly “we don’t have that mate” and walked away.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBerrimah
Warranty Claim MadeNo
john w.

john w.Illawarra, NSW

  • 3 reviews
  • 1 like

Poor customer service

published

Went to Warrawong JB HiFi. Walked in the store. Most of the sale assistance were standing around talking to each other about their private lives, which was extremely loud, so loud you call here it through the whole store. After about 10min a sale assistant came up and asked if I need help. I told them what I needed. Replied “Sorry we don't have that. I don't even know what it is” news flash it's on your web page. Just had to leave and bought else where.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarrawong NSW
Warranty Claim MadeNo
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Corey

CoreySouth East Queensland, QLD

  • 2 reviews
  • 1 like

Very poor customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJbhifi bundall
Warranty Claim MadeNo
Product PurchasedSony Bravia KD75X8500C (75")
Sanity restored

Sanity restoredSydney, NSW

  • 8 reviews
  • 3 likes

Condescending

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJB HIFI Miranda
Warranty Claim MadeNo
Product PurchasedBonelk USB-A to 4 Port USB 3.0 Slim Hub
Roy M.

Roy M.Sydney, NSW

Excellent Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMiranda Nsw
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 64GB

Would not give warranty

published

Paid for a $240 Fitbit that they said I would have warranty on, 6 months later Fitbit not working and took it to Toowoomba store and was told not their responsibility. Don’t trust JB Hi Fi or Fitbit

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToowoomba
Warranty Claim MadeNo
Patrick

Patrick

  • 4 reviews

rude customer service

published

Absolutely rude customer service over the phone from the Bundall store phoned up asking about ps5 stock got treated like dirt for asking she didn't even attempt to look anything up

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundall
Warranty Claim MadeNo

JB Hi Fi always great service

published

I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro 256GB
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Questions & Answers

Paula allsopp

Paula allsoppasked

JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia

Aliciaasked

JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.

Mark B.asked

JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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