1 photo
JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores (page 2 of 6)

2.6 from 541 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for JB Hi-Fi Retail Stores? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    4.7 (139)
  • Return Claim MadeYes · No (147)
  • Customer Service
    4.6 (141)
  • Warranty Claim MadeYes · No (147)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
Michael Roberts
Michael RobertsSouth East Queensland, QLD

Customer Service

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMorayfield
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A21s
Kasia
Kasia
  • 6 reviews

Friendly staff

published

I had great experience at the store. I make purchases at the store and find staff very helpful. From a friendly greeting at the door to staff at the register

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWestfield Carindale
Warranty Claim MadeNo
Product PurchasedGarment steamer
Jannah W.
Jannah W.Greater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Ordered online for click & collect

published

Ordered online yesterday Saturday afternoon for a Wifi Modem that would work for my NBN connection and after a few minutes it is ready for collection at a store here in Dandenong Victoria. Went to pick it up straight after and went home to try the said Modem I ordered, end up not capable to deliver the speed I have with my NBN 100/20 so I called asking to have it exchange for a better modem yet I spoke to the Manager of the said store and sad to say due to Covid they are not allowed to accept change of mind returns and have told to wait til restrictions are lifted. So I am leaving this feedback for people out there whose thinking to order online in considering your options if the product is right for you.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationDandenong Plaza Victoria
Warranty Claim MadeNo
Product PurchasedD-Link N300 DSL-G225
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Berne D.
Berne D.South East Queensland, QLD
  • 7 reviews
  • 3 likes

Good specials

published

Bought a Canon 800D with 18-55 lens for $ 849-. a lenovo laptop s345 with intel I5 256 ssd 8 go ram normal $ 1199.- for 849.- and a Canon m50 with with 18-45 lens normal & 899-. -999 for $ 769-. All products bought by jbhifi Capalaba Qld.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Banksy
BanksyGreater Melbourne (Metropolitan), VIC
  • 15 reviews
  • 8 likes

Overall a good experience

published

Click and collect has been great during COVID (VIC), with fast pickup times. Prior to this, I had good experiences instore including warranty returns / exchanges.

Pricing could be sharper on some items, but on occasion it's worth paying a few more $$ to get it same day.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedVarious

Related Articles

Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Gagingi
GagingiSouth East Queensland, QLD
  • 14 reviews
  • 7 likes

Wonderful service from Helensvale (Qld) during height of Covid

published

We were super impressed with JB-Hi Fi Helensvale during the height of Covid. Our microwave broke down, and there were none available in Brisbane. Helensvale had one, and the lovely lady put it aside, plus gave us a discount. She tried to get it delivered, but that wasn't possible.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHelensvale
Warranty Claim MadeNo
Ana
AnaPerth
  • 34 reviews
  • 13 likes

Amazing staff knowledgable in all areas

published

The stores are always FULLY stocked and if they don't have it they will order it in for you, the customer never leaves without the product, staff are always friendly, patient and know their staff in wherever area they are working, (phones, computers, games, dvd, etc) I would never go to Kmart or Myer for an electrical product knowing that I can get the best service, price and help at the store!!!!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationClaremont WA
Warranty Claim MadeNo

Very professional and the delivery men were excellent very abliging thank you

published

The fridge is perfect and I am very happy with the whole process. I bought the fridge online but I had contact with a very nice who helped me with the delivery

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFridge
Sharon
SharonSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Best Customer Service

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationChermside, Northlakes and Carseldine in Brisbane
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
AlB
AlB
  • 2 reviews

Hurstville store -Pat

published

I was in store a couple of weeks ago and had give Pat ( ? from New York) and big wrap - great customer service and he couldn't have been more helpful - he made shopping a pleasant experience - cheers Alex

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationhurstville
Warranty Claim MadeNo
Rob
RobGoulburn Valley, VIC
  • 3 reviews
  • 1 like

65 inch Android TV

published

We bought a TV from JB Hi Fi Shepparton. Cant speak highly enough of the excellent service from the staff, especially the Manager. Will certainly be shopping there again. Customer for life.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationShepparton. Vic
Warranty Claim MadeNo
Product Purchased65 inch Android TV
who k.
who k.Greater Melbourne (Metropolitan), VIC

It's like they expect you to already know the details.

published

You ask about an item and tell them your price point, what you want to spend approx, that you want fairly good quality.. They don't have the item that you want so you point to another one and they get annoyed.. Why because it's not as good quality.. However I'm there BECAUSE I don't know what's good, so perhaps be a little more patient and friendly instead of speaking to me like I'm an idiot for not knowing something that's not my job.. If you want me to do all the research online then I'll also buy it online from whomever has the best price.. They're there to offer a service, you go in there to buy, to speak to a person, to support local business.. Sheesh... And this has happened twice now.. Both at the Forest Hill branch.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationForest Hill Vic.
Warranty Claim MadeNo
Product PurchasedNothing.
Jane K.
Jane K.Sydney, NSW

Great experience

published

Phoned prior to arrival.
Service helpful, friendly & polite.
Answered all questions promptly.
Computer sought in stock & put aside for pick up later that day ... too easy.
Pick up & payment seamless, in shop experience just as good!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNorth Sydney
Warranty Claim MadeNo
Product PurchasedASUS ZenBook 14 UX431FA
north queensland F.
north queensland F.South East Queensland, QLD

Samsung tv

published

Bought the new Samsung tv 70 inch from JB hi Fi and what an excellent product, staff was very helpful and very knowledgeable about this product, extremely satisfied recommend JB hi fi

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo
Product PurchasedAiwa AMT-55US (55")
Konewone
KonewoneAdelaide
  • 18 reviews
  • 8 likes

Our local store service

published

Recently we purchased a brand name tv.
Our advisor could not answer some in depth product questions so another was selected.
Their collective product knowledge was excellent.
An issue was found after installation in that there was no record function to HDD for the TV.

This was simply resolved with a set top box.
Problem found and fixed.
Good work JB
Poor form on SONYs part in deciding we don't need to record tv anymore as you have the Internet!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMarion
Warranty Claim MadeNo
Product PurchasedSony KD-65X8500G (65")
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Bob Mcdonald
Bob McdonaldMetropolitan Adelaide, SA
  • 2 reviews

Outstanding Customer Service

published

I had the pleasure of being served by Georgie (apologies if name is not spelt correctly) at JB Hi-Fi, Mile End, SA today buying an iPhone and iPad for my 91 year old mum. Georgie went out of her way to look at the best options within budget for her. Professional, great product knowledge and personable are words that come to mind. I had a similar experience on a previous visit. Thankyou

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
Warranty Claim MadeNo
Mahar
MaharSydney, NSW

Amazing Shane!

published

Shane from JB HiFi Home, Blacktown NSW provided an amazing customer service to us. We went to buy a couple of TVs and he spent considerable amount of time with us explaining the models and working out an amazing JB deal. Thumbs up for JB HiFi and a million thanks to Shane!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBlacktown, NSW
Warranty Claim MadeNo
Julia
JuliaSouth East Queensland, QLD

Great service from nick @oxley jbhi-fi

published

We went to jbhi-fi @oxley and we got helped by nick he was great organised the instalation of our new stereo ordered our parts and took multiple calls from me the week after with questions about the process he was always friendly and polite ! i always found every jbhi i went to had rude and very unhelpful customer service i refused to shop there and only went in cause my partner wanted to look at something but nick changed that for us will definitely be purchasing again from there!!!!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOxley Queensland
Warranty Claim MadeNo
MandyV
MandyVPerth, WA
  • 5 reviews
  • 2 likes

This JB HiFi HOME SUPERSTORE in Joondalup is SUPERB!

published

I thoroughly recommend this store. The staff are excellent! Very friendly, professional, knowledgeable and helpful. A fantastic range of goods and really good specials. Free parking too. Easy pick-up and great delivery services too.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationJoondalup WA 6027
Warranty Claim MadeNo
Jacqui
JacquiPerth, WA
  • 2 reviews

EXCELLENT SERVICE

published

Ben in Midland made our shopping experience pleasing and hassle free.
No pressure sales, just good advice and ultimate patience whilst I asked a million questions about dishwashers and washing machines/dryers

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMidland
Warranty Claim MadeNo
Product Purchaseddishwasher
Kapil K.
Kapil K.Sydney, NSW
  • 2 reviews

Best place to get products

published

Although products were limited ,products were genuine and there are lot of offers .Limited customer service staff so hard to get with one,i love JBHIFI but more products need to be add

Product Quality
Customer Service
Return Claim MadeNo
Store LocationParramatta
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Ron H.
Ron H.
  • 2 reviews

Asus zenbook

published

Bought a Asus zenbook laptop computer. Very happy with the service from JBHifi. The computer is just what we were looking for. Very impressed with its performance. Would recommend this product.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMacarthur
Warranty Claim MadeNo
Product PurchasedASUS 14" F407UA-EB352T Laptop
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Draganotz
DraganotzSydney, NSW
  • 18 reviews
  • 9 likes

Pleasantly surprised

published

I used to be a loyal customer of the Good Guys, but after a couple of bad customer service experiences lately I decided I would buy my next purchase from JB HiFi (Jamisontown). I was attended to promptly by a very pleasant floor staff member who knew want I wanted and also enquired whether I needed anything else to go with it. He took my item to the sales counter so I didn't have to carry it around while I looked around some more. Customer service can be pretty pathetic in Australia but I guess my experience is part of the reason why JB is so successful.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationJamisontown
Warranty Claim MadeNo
Product PurchasedGoPro Hero 8 Black
Beck
BeckCaloundra
  • 5 reviews
  • 2 likes

Friendly staff and great service

published

Purchased a TV from here wanting it specifically for gaming. The salesman with honest and very helpful, from the first point of contact to the very end of the sale. Would definitely recommend JB Hi-Fi at Kawana, they helped with my latitude finance card and did everything that they could to make the transaction easy

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationKawana shopping world, kawana
Warranty Claim MadeNo
Product PurchasedSony 55X7000D (55")

not happy jan

published

was sold a samsung tad a and assured it had hdmi at the usb only find out from Samsung that no tab a units have hdmi out of the usb

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationstocklands cairns
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Tab 10.1
Page 2 of 6
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

See all JB Hi-Fi Retail Stores questions

Get an answer from our members

JB Hi-Fi Retail Stores

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.