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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 538 reviews · View Statistics
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Reviews

  • Product Quality
    4.2 (10)
  • Return Claim MadeYes · No (11)
  • Customer Service
    4.1 (10)
  • Warranty Claim MadeYes (11) · No
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Maj
MajSydney, NSW

The salesperson of the Whitegood recommended bad fridge to me

published

I bought my fridge from JBhifi castle hill last week and the sales person recommended to buy the Samsung fridge. Within one week of purchase that unit was making big loud sound every few hours, I feel scary, feels like it is going to explode any time. I have never expected jbhifi keeps that kind of brand and persuading customers to buy this kind of Samsung fridge.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill NSW
Warranty Claim MadeYes
Hamsterblog
HamsterblogSouth East Queensland, QLD
  • 5 reviews
  • 1 like

Very good customer service and afters sales support

published

I had been a customer of jb hi fi at garden city in brisbane not for about 3 years there allways happy to find me the best price and willing to match it or if not in stock they call around try find it at another store they allways give me best price and have smile on there faces when I'm walking in and walking out for warranty they have replace stuff I have bought in the pass and allways happy to find a solution if can't be replaced by the manufacturer staff very easy to approach and talk to and they know there warrety and product knowledge.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane garden city
Warranty Claim MadeYes
Product PurchasedLenovo Tab 2 A7
Mohd Ibr
Mohd IbrSydney, NSW

Not happy with the Service and product purchase

published

Purchased SAMSUNG GALAXY A31 from bankstown store and after two or three months charging issue came up and couldn't charged my phone. When i went to the store first they checked and told me it will be replace to new one as its under warranty and has some charging port issue (Faulty charging port and couldn't hold charge) and later they told me they can't replace as it has detected some liquid so have to pay additional 159$ to repair for which am very disappointed but paid and till today no one response and even calling store number but they never answered. Its more than a month now still no response.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBankstown NSW
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A31
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Darren
DarrenGeelong
  • 11 reviews
  • 7 likes

Fantastic Customer Service which is rare these days

published

I have made several purchases at the store in Geelong and more recently the Waurn Ponds store. There is a sales person named "Josh" who just seems to know everything about all forms of technology. I suspect he has worked in the industry for many years. I just purchase whatever he recommends as some times there are too many choices and he has never let me down. I only hope he does not "move on" which tends to happen when you FINALLY find a great assistant. never mind. Thanks JB and Josh

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWaurn Ponds Geelong
Warranty Claim MadeYes
Dee Jay
Dee JaySydney, NSW
  • 7 reviews
  • 1 like

Snobbish Sales attendants

published

JB Hifi has had an advantage with Dicksmith going online and have emerged as one of the biggest technology sellers in recent years .They have a good collection of items and goods but however most of their staff are snobbish , rude and sometimes clueless . They often tend to behave as they are working in the RnD of a technology giant . The place is good to buy if you know what you want and always do your research before going in store . Also look for the correct sales assistance who will listen and give you the correct advice however its a Probability of 2-3% . One of the positive of JB Hifi they do price match or allow negotiation provided you get hold of the correct sales person !

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMacarthur
Warranty Claim MadeYes

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bevriiii
bevriiiiGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Very positive experience at Chadstone JB HIFI

published

I went into Chadstone JB HIFI with what I thought was going to be a complicated issue. A couple of the guys there were incredibly helpful, patient and educational. Once my original issue was addressed, they even helped me figure out some problems I was having with my internet and I honestly couldn't be happier with the outcome. Thanks for your time Chadstone JB HIFI

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeYes

Great service

published

My wife and I purchased a TV and sound bar from JB Hi-Fi and were served by Jason who provided very helpful, knowledgeable and courteous service. We would have no hesitation in returning to JB Hi Fi for our next electronic goods purchase.

Incentivised Review No
Return Claim MadeNo
Store LocationCaringbah
Warranty Claim MadeYes
Charlie
CharlieSouth East Queensland, QLD

good service at JB Hi Fi Queen St

published

Great team, helpful and efficient service. They assisted me when I needed to replace some faulty headphones through the extended warranty service, and helped me to find a replacement product that was more suitable.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane Queen Street
Warranty Claim MadeYes
tcam
tcamSouth East Queensland, QLD
  • 14 reviews
  • 2 likes

Love JBHiFi!

published

JBHiFi have a massive range of electronics, home appliances and media. Easy to talk to staff make the process of choosing and buying enjoyable. There is no 'hard sell' like some other major retailers. If it's not in stock, they'll get it. Exchanging, warranties are all easy processes and you are never made to feel inferior. When I want electronics JBHiFi offer the best prices and service always.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

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Suzinauz
SuzinauzTasmania
  • 5 reviews
  • 8 likes

JB HiFi Burleigh Heads!

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationJB Hifi Burleigh Heads
Warranty Claim MadeYes
Mattesfahani
MattesfahaniSydney, NSW
  • 6 reviews

Where to buy gadgets

published

Best and easiest refund policy, good sales and nice staff, for electronics appliances phone accessories and laptops , In hi fi is where to go, I have purchased many items from there , never had problem

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedEpson Printer
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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