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JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 541 reviews · View Statistics
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Reviews

  • Product Quality
    4.7 (156)
  • Return Claim MadeYes · No (167)
  • Customer Service
    4.5 (160)
  • Warranty Claim MadeYes (11) · No (147)
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Zac26
Zac26Perth, WA
  • 2 reviews

Whitfords Jb-hi-fi

published

and had a wonderful shopping experience with one of the game techs. Who got me on the short list for the new PS5. Thanks JB always a happy customer

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationJb-hi-fi
Warranty Claim MadeNo
Jimbo
Jimbo
  • 21 reviews
  • 13 likes

Cannot Be Trusted on What They Say to Get a Sale

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill
Warranty Claim MadeNo
Product PurchasedSamsung
brushlete
brushleteMetropolitan Adelaide, SA

Jb Hi-Fi advertised on the front page of the junk mail a phone that wasn't in stock or available

published

Jb hi-fi advertised on the front page of the junk mail an Oppo A91 for $178. On the day of the sale July 8 2021 in the morning I went into the store to buy one. Non available. They checked online for me and there were 3 available interstate. I then rang the store but they didn't exist. I think they call this false advertising

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNoarlunga
Warranty Claim MadeNo
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Mikek
MikekSouth East Queensland, QLD
  • 3 reviews

Excellent service

published

My wife and I visited the Morayfield store today as we needed a phone for use with the Covid thingy. The young lady that served us was very patient and helpful, explaining the steps we needed to get an affordable service in place and never pushy or impatient. Well done and much appreciated.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMorayfield
Terri
TerriSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

GREAT SERVICE BUT GET RID OF YOUR DIGITAL RECEIPTS THAT YOU SEND BY TEXT

published

We bought a samsung phone for m7 86 yr old mother. She is not very good with this stuff. The assistant was extremely helpful and kind .
BUt complaint is about the digital receipt that you text then you want a code . Seriously !? Just give a printed receipt when we but the goods. It's too difficult and doubling up

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationkawana
Warranty Claim MadeNo

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Maj
MajSydney, NSW

The salesperson of the Whitegood recommended bad fridge to me

published

I bought my fridge from JBhifi castle hill last week and the sales person recommended to buy the Samsung fridge. Within one week of purchase that unit was making big loud sound every few hours, I feel scary, feels like it is going to explode any time. I have never expected jbhifi keeps that kind of brand and persuading customers to buy this kind of Samsung fridge.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill NSW
Warranty Claim MadeYes
Gill M.
Gill M.Hobart, TAS
  • 2 reviews

Great Sennheiser 458bt

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHobart
Warranty Claim MadeNo
Product PurchasedSennheiser hd 458bt
Carolyn D.
Carolyn D.Perth, WA

Alex T (amazing Manager at Lakeside Joondalup)

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationLakeside Joondalup, WA
Warranty Claim MadeNo
Product PurchasedSamsung mobile phone
Hamsterblog
HamsterblogSouth East Queensland, QLD
  • 5 reviews
  • 1 like

Very good customer service and afters sales support

published

I had been a customer of jb hi fi at garden city in brisbane not for about 3 years there allways happy to find me the best price and willing to match it or if not in stock they call around try find it at another store they allways give me best price and have smile on there faces when I'm walking in and walking out for warranty they have replace stuff I have bought in the pass and allways happy to find a solution if can't be replaced by the manufacturer staff very easy to approach and talk to and they know there warrety and product knowledge.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane garden city
Warranty Claim MadeYes
Product PurchasedLenovo Tab 2 A7
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Sandra
Sandra
  • 2 reviews

Fantastic Customer Service

published

Team member Colby went above and beyond to source the product i wanted... demonstrating both a friendly and efficient disposition.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationOcean keys Clarkson
Warranty Claim MadeNo
Roy M.
Roy M.Sydney, NSW

Excellent Customer Service

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMiranda Nsw
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 64GB

JB Hi Fi always great service

published

I have been to JB Hi Fi to purchase electronics items since many years, especially there Marion store in Adelaide SA. It's always good service from JB. But I am writing especially this review to appreciate the service provided by sales executive Cayleigh when I purchased iphone 12 pro. She was amazing, genuine in her efforts and service. She seems relatively new to her job but I think she has done fantastic job to work out special Telstra offer to me. I highly recommend Cayleigh for her work...Thanks.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMarion SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro 256GB
Budview1
Budview1South East Queensland, QLD
  • 6 reviews
  • 4 likes

Great customer service

published

A big shout out to Jarrud from Maroochydore JB Hi-Fi store for the great service he gave me. JB's my go to store and it proved again to be the right choice.
Bought a laptop that turned out to be a dud. But its when things go wrong that you measure the worth of the store and the people working in it.
Jarrud Couldn't be more helpful, replaced it with an upgraded computer at a fantastic price as they didn't have a similar replacement in stock. He even rang a few days later to check how it was all going. Thanks Jarrud

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMaroochydore
Warranty Claim MadeNo

Excellent service & advice

published

Nadia & Tim made the shopping experience excellent . We will always recommend these staff members aswell as JB Hi Fi , Will shop there again soon!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationChatswood Westfield
Warranty Claim MadeNo
humbug
humbug
  • 3 reviews

Exceptional, pro-active customer service.

published

Today my wife and I visited JB HiFi Eastgardens and were served by a very pleasant young male sales person. He was delightfully pro-active in solving our queries in an exceptionally good manner and we were very satisfied with our purchases. We then asked to speak with the manager and complimented her on the great customer focussed culture which we believe flows down from management in any business.
Our shopping experience was exceptionally pleasant.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationEastgardens NSW
Warranty Claim MadeNo
Electronics & Computing Shops

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Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

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