1 photo
JB Hi-Fi Retail Stores

JB Hi-Fi Retail Stores

2.6 from 542 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for JB Hi-Fi Retail Stores? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    4.0 (203)
  • Return Claim MadeYes · No (273)
  • Customer Service
    3.1 (251)
  • Warranty Claim MadeYes · No (273)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Zac26
Zac26Perth, WA
  • 2 reviews

Whitfords Jb-hi-fi

published

and had a wonderful shopping experience with one of the game techs. Who got me on the short list for the new PS5. Thanks JB always a happy customer

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationJb-hi-fi
Warranty Claim MadeNo
David
DavidSydney, NSW
  • 2 reviews
  • 1 like

Great service

published

Took some time to find what i was after but finally a staff member helped me and did a price match

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBroadway
Warranty Claim MadeNo
Product PurchasedVoucher
david
davidSydney, NSW
  • 21 reviews
  • 9 likes

Bad service

published

After spending about $1000 in this licehardt store went today to get a radio for kitchen the usual 2guys l had seen on previous visits not there this guy just said that other one will serve you he was playing games on the computer after 10mins the other one served me found the radio lm about to get major appliances no way would l be going to JB hi ever again terrible service l see by the other reviews same thing on most avoid JB hi

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationLicehardt Norton st
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Lynne
LynneSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Customer Service Fail - Springfield Qld

published

Standing in the line waiting to be served. I can see at least 7 staff members wandering around, none of them serving anyone. 1 person at the register serving a guy that has gift cards and questions that require a phone call. Meanwhile I stand along with more people now. There is 1 staff member standing behind the registers paying no attention to customers. You know if you neglect customers they will go elsewhere, and you wont have a shop to open. CUSTOMERS ARE YOUR FIRST PRIORITY!

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationSpringfield Qld 4300
Warranty Claim MadeNo
Terri
TerriSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

GREAT SERVICE BUT GET RID OF YOUR DIGITAL RECEIPTS THAT YOU SEND BY TEXT

published

We bought a samsung phone for m7 86 yr old mother. She is not very good with this stuff. The assistant was extremely helpful and kind .
BUt complaint is about the digital receipt that you text then you want a code . Seriously !? Just give a printed receipt when we but the goods. It's too difficult and doubling up

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationkawana
Warranty Claim MadeNo

Related Articles

Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Fr. T
Fr. THunter Region, NSW
  • 4 reviews
  • 2 likes

Rude and rasist

published

I am not sure why but a few JB hi-fi store I enter, I am met with rudeness and distrain as if I am not welcome in there store.

I don't know what offence I have given maybe it's my culture that offends, ether way I am sick of being treated this way. What is wrong with please or Thank you or excuse me, but nothing like that is said by certain individuals, I am sure not all behave this way, its just what I am met with.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationEast Gardens
Warranty Claim MadeNo
Gill M.
Gill M.Hobart, TAS
  • 2 reviews

Great Sennheiser 458bt

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationHobart
Warranty Claim MadeNo
Product PurchasedSennheiser hd 458bt
Sue1735
Sue1735Greater Melbourne (Inner), VIC

Appalling service!

published

Was rudely served and shrugged off for even asking about a product comparison by the manager! Appalling, could have answer my queries politely not rubbing of his position!! Although the item I enquired was inexpensive, I was much offended and regretted spending $6000 at JB the day before and will consider to return the items I bought previously.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWestfield Doncaster
Warranty Claim MadeNo
johnm80
johnm80Metropolitan Adelaide, SA
  • 5 reviews
  • 4 likes

No service

published

Went to JB HIFI Noarlunga store today to purchase a Microsoft Laptop. I waited for 30 mins and asked two staff members for service. They said they were busy with other customers and would be with me soon. After waiting foe 30 mins I saw one of the staff members who said they would be back to help me, leaning against a table talking to another staff member, I watched for 5 mins as they ignored every customer and just kept chatting. I had enough and left in disgust. This is not the first time I have not been able to get service at this particular store.

Incentivised Review No
Return Claim MadeNo
Store LocationNorlunga Centre, SA.
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Carolyn D.
Carolyn D.Perth, WA

Alex T (amazing Manager at Lakeside Joondalup)

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationLakeside Joondalup, WA
Warranty Claim MadeNo
Product PurchasedSamsung mobile phone
John h.
John h.South East Queensland, QLD

Staff was unvilling to assist or just basically rude at stafford store

published

Was only wanting by DVD movie dint get served and when found a female.assistant all she said the move is over there and dint even help and counties talk to her work colleagues and ignorance at staffors store will never go there again and I'm over 20 year loyal customer spent $$$$ over that period worst store ever at stafford should re train staff or replace some of them

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationStafford store Brisbane
Warranty Claim MadeNo
Mouna I.
Mouna I.
  • 5 reviews
  • 4 likes

Lost a Customer

published

Purchased Samsung Galaxy S20 FE 5G online. Went to pick it up at Werribee Plaza store. As I no longer drive due to getting Epilepsy, I have to walk and asked them if they could place it in my trolley and I will stand 2 metres away and mask was on. They refused. Couldn't believe it. Said Manager's policy and had strict rules. No where on their website does it say pick up only by car. What about those that don't drive and don't want to pay the delivery fee. Will never step into any JB HiFi store again. How can they explain people being in supermarkets. Had no problem with this arrangement at another large chain store.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWerribee Plaza, Melbourne
Warranty Claim MadeNo
Brian
Brian
  • 2 reviews

Dispays product it does not stockAlot of wasted time on mysellf and staff Will not return

published

Ultra note 20 for sale
Do not in stock or warehouse
Talked with many staff
But none told me there were none available

Incentivised Review No
Return Claim MadeNo
Store LocationNarellan
Warranty Claim MadeNo

Disinterested service

published

I shopped at JB HiFi in North Sydney this week and was very disappointed with the service. The young man could not have been less interested if he tried. This is sad because I did need help and guidance with my $200 purchase. I won't be back.

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationNorth Sydney NSW
Warranty Claim MadeNo
no nickname
no nicknameSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

fails ipswich

published

why is it that jbhi frequently treat ipswich as a second rate store example today went in to get the new apple tv 64 gb but only to find that ipswich store doesn't get the 64 gb one but Brisbane stores do . I will know in future to just go online to apple and buy products which means jb will miss out

Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationrive link north ipswich
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how JB Hi-Fi Retail Stores compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Page 1 of 11
See all JB Hi-Fi reviews

Questions & Answers

Paula allsopp
Paula allsoppasked
JB Hi-Fi Retail Stores

Have you got the DVD forever my girl

1 answer
micheal
micheal

no sorry i havent maybe JB hi fi does check their web site or ask in store

Alicia
Aliciaasked
JB Hi-Fi Retail Stores

How do I make a formal complaint for being mistreated at the store

2 answers
anthony
anthony

you can do that by either contacting the store manager or contact Jb hifi the contact details are their web site. They wont do anything

Fired Up
Fired Up

Clearly listed in their website

Mark B.
Mark B.asked
JB Hi-Fi Retail Stores

Do they have lay by

2 answers
Kaz
Kaz

Does JB Hi-Fi offer Afterpay and ZipPay?

We do not currently offer Afterpay or ZipPay as payment options on our website or in our stores.
Whilst Afterpay is currently not available, we do offer alternatives that do not require upfront payment. You can check out our interest free finance options here.

You can easily and quickly apply online, and take your approval in store to make your purchase.

Please note: interest-free finance is available for in store purchases only and is not available online.

Fired Up
Fired Up

A quick call will provide the answer

See all JB Hi-Fi Retail Stores questions

Get an answer from our members

JB Hi-Fi Retail Stores

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.